Title Page
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Site conducted
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Site conducted
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Conducted on
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Prepared by
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Location
Server Interview Guide
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1. Take notes of what is said, not your perception of what is said. Use your perception of what is said to score each question.
2. All interview questions are tied to Job Specific Job Descriptions, so print out the Job Description as well as the related questionnaire for the position you are interviewing for.
3. On the last two questions, Essential Functions, and Physical Demands, Read the section from the Job Description and ask if they can perform with or without reasonable accommodation.
4. If they respond that they do need an accommodation ask what that accommodation would be, write it down, than contact HR for review.
5. The essential functions and physical demand questions are not scored, simply write yes or no (with accommodation listed) on the notes line. -
Interviewee Name
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Based on key character traits for a server position.
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Interview Questions, Scenarios, and Examples to Ask Applicants:
Experience
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What were/are your major responsibilities/duties?
Communication
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How would you handle a dis-satisfied customer towards the food?
Good Attitude
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Tell me about a negative event that happened in your work. How did you handle this event?
Reliable/Dependability/Punctuality
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How many days would your previous/current supervisor say you have been absent or late in the last year?
Honesty/Loyalty
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What would you do if you know a fellow co-worker was stealing?
Personality/Outgoing/Joyfulness
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How would you go about making a customer feel welcome in your restaurant?
Appearance/Presentation
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What is your first impression of the applicant? Is he/she dressed & groomed appropriately for someone applying for this position?
Team Player/ Works well with others
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How would you handle a situation where an employee had difficulty following closing procedures?
Takes Initiative
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What do you think this position requires you to do? If you had extra time on your shift, would you be able to find additional work? Give me an example.
Essential Functions
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Can you perform the essential functions of the job with or without reasonable accommodation? (Read essential functions from job description)
Physical Demands
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Can you perform the physical demands with or without reasonable accommodation? (Read physical demands from job description)
Grading Scale
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Outstanding = 40 to 45
Very Good = 36 to 39
Good = 27 to 35
Fair = 18 to 26
Poor<18
