Server Assistant Interview Guide

• Site conducted

  Select

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• 1. Take notes of what is said, not your perception of what is said. Use your perception of what is said to score each question
  2. All interview questions are tied to Job Specific Job Descriptions, so print out the Job Description as well as the related questionnaire for the position you are interviewing for
  3. On the last two questions, Essential Functions, and Physical Demands, Read the section from the Job Description and ask if they can perform with or without reasonable accommodation
  4. If they respond that they do need an accommodation ask what that accommodation would be, write it down, than contact HR for review
  5. The essential functions and physical demand questions are not scored, simply write yes or no (with accommodation listed) on the notes line
  

• Interviewee Name

• Interview Questions, Scenarios, and Examples to Ask Applicants:

Experience

• What were/are your major responsibilities/duties?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Attention to Detail

• Take me through the process you use to check that you have the right details from a customer.

  Outstanding

  Very Good

  Good

  Fair

  Poor

Reliability/Dependability/Punctuality

• If I called your former supervisor, how many days would he/she say you have been absent or late in the last year?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Team Player

• How would you handle a situation where an employee had difficulty following closing procedures?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Takes Initiative

• What do you think this position requires you to do? If you had extra time on your shift, would you be able to find additional work, give me an example.

  Outstanding

  Very Good

  Good

  Fair

  Poor

Appearance/Hygiene

• Is the candidate dressed and groomed appropriately for the position he/she is applying for?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Works well under Pressure

• Tell me about your most frustrating experience as a (Job title). Listen and then ask, how did you handle it?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Organize/Prioritize

• How would you practice orderliness here?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Essential Functions

• Can you perform the essential functions of the job with or without reasonable accommodation? (Read essential functions from job description)

  Yes

  No

  N/A

Physical Demands

• Can you perform the physical demands with or without reasonable accommodation? (Read physical demands from job description)

  Yes

  No

  N/A

Grading Scale

• Outstanding = 40 to 45
  Very Good = 36 to 39
  Good = 27 to 35
  Fair = 18 to 26
  Poor<18