Chilli Pepper

• Conducted on

  Date

• Prepared by

• Location
  Address

• Manager(s) on duty

• Date

  Date

• Time

  Date

Validate shift setup has been 100% completed.

• Does the location have the shift setup/shift close down posted for the Togo cashier to follow?

  Yes

  No

  N/A

• Bags?

  Yes

  No

  N/A

• Napkins?

  Yes

  No

  N/A

• Salsa cups?

  Yes

  No

  N/A

• Cutlery?

  Yes

  No

  N/A

• Foil?

  Yes

  No

  N/A

• Wax paper?

  Yes

  No

  N/A

• Limes/Lemons?

  Yes

  No

  N/A

• Honey?

  Yes

  No

  N/A

• Cajeta?

  Yes

  No

  N/A

Ensure Togo Cashier is present and smiling at the counter

• If not, denote where they were:

• When a guest walks in did the cashier greet within 15 seconds?

  Yes

  No

  N/A

• Did they share the standard greeting?

  Yes

  No

  N/A

• Advise the guest of any specials or promo's, if applicable?

  Yes

  No

  N/A

• Include the special or promotion that was shared to the guest:

  Yes

  No

  N/A

• Denote how many rings:

  Yes

  No

  N/A

• Must answer the phones within two rings in a professional and courteous manner:

  Yes

  No

  N/A

• Cashier's speed of voice: (slow, moderate, or fast)

• Are delivery tablets on, plugged in and accepting orders

  Yes

  No

  N/A

• Mark the response time when a uber is going off for an order (sec/min)

• Mark the response time when a ordereze is going off for an order (sec/min)

Ensure the Togo Cashier knows the standard for the response time to the tablets (15 seconds)

• Denote their current response time (sec/min)

• Denote the time you checked the response:

  Yes

  No

  N/A

• Did the cashier obtain guests name?

  Yes

  No

  N/A

Make sure the Togo Cashier repeats the order with the guest to ensure accuracy:

• Did the cashier repeat the order?

  Yes

  No

  N/A

• Advise the guest total amount due?

  Yes

  No

  N/A

• Advise the guest estimated wait time?

  Yes

  No

  N/A

• Denote time you checked on Togo Cashier:

  Yes

  No

  N/A

Ensure Togo Cashier is up-selling or suggestive selling on the order:

• Homemade corn, flour, or no tortillas?

  Yes

  No

  N/A

• Sweet or unsweet tea?

  Yes

  No

  N/A

• Red, green, or no salsa?

  Yes

  No

  N/A

• Cutlery?

  Yes

  No

  N/A

• Is the Togo Cashier following the packing guidelines. Refer to Togo training packet

  Yes

  No

  N/A

• All applicable togo orders are accompanied with tortillas?

  Yes

  No

  N/A

• Be sure paper bags are properly folded neatly and not wrinkled

  Yes

  No

  N/A

• Are packing guidelines posted at the location?

  Yes

  No

  N/A

Is the Togo Cashier following the packing guidelines. Refer to Togo training packet.

• All applicable togo orders are accompanied with tortillas?

  Yes

  No

  N/A

• Be sure paper bags are properly folded neatly and not wrinkled.

  Yes

  No

  N/A

• Are packing guidelines posted at the location?

  Yes

  No

  N/A

• Validate Togo Cashier knows the packing guidelines.

  Yes

  No

  N/A

It should take less than 5 minutes for a guest to pick up order.

• Cashier greet in a friendly manner?

  Yes

  No

  N/A

• Ask for guests name?

  Yes

  No

  N/A

• Repeat and verify order?

  Yes

  No

  N/A

• Give guest their receipt?

  Yes

  No

  N/A

• Advise the guest napkins, cutlery and salsa are in bag?

  Yes

  No

  N/A

• Ask if there is anything else they may need?

  Yes

  No

  N/A

• Thank guest for coming in?

  Yes

  No

  N/A

• Mark completion time of the pick-up order: (min)

• Rate overall pick-up order process and experience between Togo cashier and guest.

Ensure togo orders are bagged and ready to go within the life-cycle times.

• Time you checked life-cycle times:

  Date

• If not meeting life-cycle times, check in with Togo cashier on why they are not being met.

Curbside

• Is the Curbside Transactions completed in 2 mins or Less?

  Yes

  No

  N/A

• Mark the completion time of the curbside transaction