Host Interview Guide

• Site conducted

  Select

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• 1. Take notes of what is said, not your perception of what is said. Use your perception of what is said to score each question.
  2. All interview questions are tied to Job Specific Job Descriptions, so print out the Job Description as well as the related questionnaire for the position you are interviewing for.
  3. On the last two questions, Essential Functions, and Physical Demands, Read the section from the Job Description and ask if they can perform with or without reasonable accommodation.
  4. If they respond that they do need an accommodation ask what that accommodation would be, write it down, than contact HR for review.
  5. The essential functions and physical demand questions are not scored, simply write yes or no (with accommodation listed) on the notes line.

• Interviewee Name

• Based on key character traits for a Host position.

• Interview Questions, Scenarios, and Examples to Ask Applicants:

Communication

• How would you handle a dis-satisfied customer towards the food?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Attitude

• Tell me about a negative event that happened in your work. How did you handle this event?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Reliability/Dependability/Punctuality

• If I called your former supervisor, how many days would he/she say you have been absent or late in the last year?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Personality/Outgoing/Joyfulness

• How would you go about making a customer feel welcome in your restaurant? How would you diffuse a situation with an upset customer?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Experience

• What were/are your major responsibilities/duties?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Team Player

• Were you a team player in your last job? Tell me how?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Reliability/Dependability/Punctuality

• How many days would your current/previous supervisor say you have been absent or late in the last year?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Experience

• What were/are your major responsibilities/duties?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Appearance

• Is the applicant appropriately dressed and groomed for the position they are applying for?

  Outstanding

  Very Good

  Good

  Fair

  Poor

Essential Functions

• Can you perform the essential functions of the job with or without reasonable accommodation? (Read essential functions from job description)

  Yes

  No

  N/A

Physical Demands

• Can you perform the physical demands with or without reasonable accommodation? (Read physical demands from job description)

  Yes

  No

  N/A

Grading Scale

• Outstanding = 40 to 45
  Very Good = 36 to 39
  Good = 27 to 35
  Fair = 18 to 26
  Poor<18