Service Delivery Manager Check V4.3

• Site name

• How many rooms on site?

• Area Manager

• Conducted on

  Date

• Prepared by

• Personnel at site

• How Many Deliveries per week

• The LRKB is in use, up to date, completed in full and signed off?

  Yes

  No

• Is the laundry tracker in use, up to date, accurate and completed in full?

  Yes

  No

• Are shorts recorded on the tracker?

  Yes

  No

• Are the hotel manager and HHK aware of laundry escalation process and contacts?

  Yes

  No

• Is all paperwork organised and in good order?

  Yes

  No

• Are all delivery notes kept in the LRKB? (3 months worth total)

  Yes

  No

• Add media

  Media

• Does site use the Genie tool?

  Yes

  No

• Does site use the Check Mate tool?

  Yes

  No

• Is the remote control cleaning log in place and up to date?

  Yes

  No

• Is site adhering to the below Tumble Dryer safety:<br><br>The following guidance should be adhered to when using tumble dryers: <br>• • Tumble dryers must not be used / left running overnight <br>• • Regular cleaning of the filter removes fluff and lint reducing the risk of fire. All Team Members should be reminded to clean all of the filters before every use. Most fluff filters are found inside the door rim or sometimes on the door itself. <br>• • Never overload the tumble dryer. <br>• • Never put items in that have been used to soak up oil or grease without them being washed in a cycle which has been laundered at 82°C or above first. <br>• • The tumble dryer should be positioned in a suitable location. This would preferably be in a laundry room, which should be fitted with automatic fire detection and a fire resisting door. Tumble dryers should never be placed in fire escape routes particularly in Management/Team Member accommodation <br>• • The tumble dryer should be kept well ventilated ensuring any vent pipes are free from kinks, not blocked or crushed in any way. <br>• • The drawer at the top or base of a condenser tumble dryer will need to be emptied on a regular basis. <br><br>If you identify any of the above signs or if it appears to be faulty or damaged, do not use the tumble dryer. Instead it should be immediately switched off and removed from use. <br>A sign should be placed on the appliance stating, ‘Do Not Use’. A call out should then be placed to request a Company nominated contractor to attend site, so that arrangements can be made to have it repaired or replaced. <br><br>

  Yes

  No

• Are all deliveries signed in and checked?

  Yes

  No

• Is all clean and dirty linen secure and free from risk of theft?

  Yes

  No

• Is the delivery area clean and well kept?

  Yes

  No

• Does the delivery area double as a linen room?

  Yes

  No

• Is the linen room clean, tidy and is all shelving labelled correctly?

  Yes

  No

• Are shelves over packed with linen?

  Yes

  No

• Linen found on the floor in any area?

  Yes

  No

• Is stock being rotated regularly?

  Yes

  No

• Add media

  Media

• What current methods are used for the movement of linen? (Research - Add comments, photos)

  Add Comment

• Are all trolleys clean?

  Yes

  No

• Are housekeeping trolleys all set up correctly and in good working order?

  YES

  NO

• Are trolleys set up each day for the following day at the end of shift or are they set up by nightshift? (RESEARCH)

  Yes

  No

• Add media

  Media

• Does the hotel manager & HHK know their current reject percentage?

  YES

  NO

• Can the hotel manager, HHK and sample of housekeepers talk through the Common Sense Reject Standard?

  YES

  NO

• Check a sample of rejected items. Are all items valid rejects? (Add photos of checked rejects)

  YES

  NO

• Does every HK team member have a common-sense reject fob on their person?

  YES

  NO

• Is current reject recording accurate and logged in tracker?

  YES

  NO

• Are all rejects currently stored and bagged correctly?

  YES

  NO

  N/A

• Add media

  Media

• What external portal system is used? (Research)

  Add Comment

• Can the hotel manager & HHK use the relevant laundry portal (Mark N/A if no supplier laundry portal)

  YES

  NO

• Does the hotel manager & HHK review weekly forecast and linen stock levels?

  YES

  NO

• Is the site correctly submitting the weekly stock count? (No over or under declaring)

  YES

  NO

• Does the hotel manager spot check the weekly count?

  YES

  NO

• Are the actual beds in rooms accurate to BART?

  YES

  NO

• Are all bed bug checks in place and up to date?

  YES

  NO

• Can the hotel manager & HHK explain the bed bug process if an infestation is found?

  YES

  NO

• Site YTD LCPS

• Site PTD LCPS

• What is the YTD variance to budget?

• What is the PTD variance to budget?

• Can the hotel manager & HHK talk through their current P+L?

  YES

  NO

  N/A

• Does the HHK know their monthly LCPS budget?

  YES

  NO

  N/A

Bedroom

• ROOM NUMBER

• First Impression (Clean and Fresh)?

  YES

  NO

• Beds made to standard?

  YES

  NO

• Throw Clean?

  YES

  NO

• Consumables fully stocked and clean (incl. Kettle)

  YES

  NO

• Dust free (Check two surfaces)

  YES

  NO

• Carpet clean and good repair?

  YES

  NO

• Curtain and Nets clean and in good repair?

  YES

  NO

• POS in good condition and in line with merchandising guide?

  YES

  NO

• Lighting clean and in good repair?

  YES

  NO

• Furniture clean and in good repair?

  YES

  NO

• TV dust free and working?

  YES

  NO

Bathroom Check

• Shower curtain clean, ironed and in good repair?

  YES

  NO

• Mirror clean and good repair?

  YES

  NO

• Is the bathroom in good repair?

  YES

  NO

• Chrome work clean and buffed?

  YES

  NO

• Tiles clean, grouting and mastic free from mould?

  YES

  NO

• Bath clean and free from hairs?

  YES

  NO

• Bathroom floor clean?

  YES

  NO

• Toilet clean?

  YES

  NO

• Towels clean and fresh?

  YES

  NO

• Add media

  Media

Bedroom

• BEDROOM NUMBER

• First Impression (Clean and Fresh)?

  YES

  NO

• Beds made to standard?

  YES

  NO

• Throw Clean?

  YES

  NO

• Consumables fully stocked and clean (incl. Kettle)

  YES

  NO

• Dust free (Check two surfaces)

  YES

  NO

• Carpet clean and good repair?

  YES

  NO

• Curtain and Nets clean and in good repair?

  YES

  NO

• POS in good condition and in line with merchandising guide?

  YES

  NO

• Lighting clean and in good repair?

  YES

  NO

• Furniture clean and in good repair?

  YES

  NO

• TV dust free and working?

  YES

  NO

Bathroom Check

• Shower curtain clean, ironed and in good repair?

  YES

  NO

• Mirror clean and good repair?

  YES

  NO

• Is bathroom in good repair?

  YES

  NO

• Chrome work clean and buffed?

  YES

  NO

• Tiles clean, grouting and mastic free from mould?

  YES

  NO

• Bath clean and free from hairs?

  YES

  NO

• Bathroom floor clean?

  YES

  NO

• Toilet clean?

  YES

  NO

• Towels clean and fresh?

  YES

  NO

• Add media

  Media

Bedroom

• BEDROOM NUMBER

• First Impression (Clean and Fresh)?

  YES

  NO

• Beds made to standard?

  YES

  NO

• Throw Clean?

  YES

  NO

• Consumables fully stocked and clean (incl. Kettle)

  YES

  NO

• Dust free (Check two surfaces)

  YES

  NO

• Carpet clean and good repair?

  YES

  NO

• Curtain and Nets clean and in good repair?

  YES

  NO

• POS in good condition and in line with merchandising guide?

  YES

  NO

• Lighting clean and in good repair?

  YES

  NO

• Furniture clean and in good repair?

  YES

  NO

• TV dust free and working?

  YES

  NO

Bathroom Check

• Shower curtain clean, ironed and in good repair?

  YES

  NO

• Mirror clean and good repair?

  YES

  NO

• Is bathroom in good repair?

  YES

  NO

• Chrome work clean and buffed?

  YES

  NO

• Tiles clean, grouting and mastic free from mould?

  YES

  NO

• Bath clean and free from hairs?

  YES

  NO

• Bathroom floor clean?

  YES

  NO

• Toilet clean?

  YES

  NO

• Towels clean and fresh?

  YES

  NO

• Add media

  Media

• What vending machine company is in place? (Research)

  PG Group

  Pelican Rouge

  Vendaease

• Is there a potential for more machines?

  YES

  NO

• Is the machine working at time of visit?

  YES

  NO

• Have there been recent issues?

  YES

  NO

• Is the hotel manager / assistant manager / host aware of the escalation process?

  YES

  NO

• Is the machine stocked at time of visit?

  YES

  NO

• How many machines are on site? (Please attach pictures)

  1

  2

  3

  4

  5

• Add media

  Media

• How many parking spaces are there at site? UA and Regular?

• Does the Car Park currently charge and if so what do they charge?

• Is there an opportunity to charge?

  YES

  NO

• Is there an opportunity to lease?

  YES

  NO

• Who is the current supplier?

  Parking Eye

  LPS

  HUB

  Other

  None

• Add media

  Media

• Is the site a joint site? (If No mark all following questions as N/A)

  Yes

  No

  N/A

• Are weekly meetings logged and up to date?

  Yes

  No

  N/A

• Is hotel manager / assistant manager aware of partners contact details?

  Yes

  No

  N/A

• Is hotel manager aware of partners ROM/ROD details and escalation process?

  Yes

  No

  N/A

• Summary of findings

• Recommendation

• Action One

• Action Two

• Action Three

• Action Four

• Action Five

• Site representative signature

  Sign

• Service Delivery Managers Signature

  Sign