Title Page

  • Site Name & Area

  • How Many Deliveries per week

  • Total number of rooms

  • Conducted on

  • Prepared by

  • Personnel at site

Housekeeping Management

  • The LRKB is in use, up to date, completed in full and signed off?

  • Is the laundry tracker in use, up to date, accurate and completed in full?

  • Are shorts recorded on the tracker?

  • Are the hotel manager and HHK aware of laundry escalation process and contacts?

  • Is all paperwork organised and in good order?

  • Are all delivery notes kept in the LRKB? (3 months worth total)

  • Add media

Delivery Area

  • Are all deliveries signed in and checked?

  • Is all clean and dirty linen secure and free from risk of theft?

  • Is the delivery area clean and well kept?

  • Does the delivery area double as a linen room?

Linen Room

  • Is the linen room clean, tidy and is all shelving labelled correctly?

  • Shelves are not over packed with linen?

  • No clean or dirty linen on the floor in any area?

  • Is stock being rotated regularly?

  • Add media

Laundry Movement

  • What current methods are used for the movement of linen? (Research - Add comments, photos)

  • How many linen porters? (Research)

  • Are housekeeping trolleys all set up correctly and in good working order?

  • Are trolleys set up each day for the following day at the end of shift or are they set up by nightshift?

  • Add media

Rejects

  • Does the hotel manager & HHK know their current reject percentage?

  • Can the hotel manager, HHK and sample of housekeepers talk through the Common Sense Reject Standard?

  • Check a sample of rejected items. Are all items valid rejects? (Add photos of checked rejects)

  • Does every HK team member have a common-sense reject fob on their person?

  • Is current reject recording accurate and logged in tracker?

  • Are all rejects currently stored and bagged correctly?

  • Add media

Forecasting and Laundry Portal

  • What external portal system is used? (Mark N/A add comments and photos)

  • Can the hotel manager & HHK use the relevant laundry portal (Mark N/A if no supplier laundry portal)

  • Does the hotel manager & HHK review weekly forecast and linen stock levels?

  • Is the site correctly submitting the weekly stock count? (No over or under declaring)

  • Does the hotel manager spot check the weekly count?

  • Are the actual beds in rooms accurate to BART?

Pest Control

  • Are all bed bug checks in place and up to date?

  • Can the hotel manager & HHK explain the bed bug process if an infestation is found?

KPI Review

  • Site YTD LCPS

  • Site PTD LCPS

  • What is the YTD variance to budget?

  • What is the PTD variance to budget?

  • Can the hotel manager & HHK talk through their current P+L?

  • Does the HHK know their monthly LCPS budget?

Room Check 1

Bedroom

  • First Impression (Clean and Fresh)?

  • Beds made to standard?

  • Throw Clean?

  • Consumables fully stocked and clean (incl. Kettle)

  • Dust free (Check two surfaces)

  • Carpet clean and good repair?

  • Curtain and Nets clean and in good repair?

  • POS in good condition and in line with merchandising guide?

  • Lighting clean and in good repair?

  • Furniture clean and in good repair?

  • TV dust free and working?

Bathroom Check

  • Shower curtain clean and in good repair?

  • Mirror clean and good repair?

  • Is the bathroom in good repair?

  • Chrome work clean and buffed?

  • Tiles clean, grouting and mastic free from mould?

  • Bath clean and free from hairs?

  • Bathroom floor clean?

  • Toilet clean?

  • Towels clean and fresh?

  • Add media

Room Check 2

Bedroom

  • First Impression (Clean and Fresh)?

  • Beds made to standard?

  • Throw Clean?

  • Consumables fully stocked and clean (incl. Kettle)

  • Dust free (Check two surfaces)

  • Carpet clean and good repair?

  • Curtain and Nets clean and in good repair?

  • POS in good condition and in line with merchandising guide?

  • Lighting clean and in good repair?

  • Furniture clean and in good repair?

  • TV dust free and working?

Bathroom Check

  • Shower curtain clean and in good repair?

  • Mirror clean and good repair?

  • Is bathroom in good repair?

  • Chrome work clean and buffed?

  • Tiles clean, grouting and mastic free from mould?

  • Bath clean and free from hairs?

  • Bathroom floor clean?

  • Toilet clean?

  • Towels clean and fresh?

  • Add media

Room Check 3

Bedroom

  • First Impression (Clean and Fresh)?

  • Beds made to standard?

  • Throw Clean?

  • Consumables fully stocked and clean (incl. Kettle)

  • Dust free (Check two surfaces)

  • Carpet clean and good repair?

  • Curtain and Nets clean and in good repair?

  • POS in good condition and in line with merchandising guide?

  • Lighting clean and in good repair?

  • Furniture clean and in good repair?

  • TV dust free and working?

Bathroom Check

  • Shower curtain clean and in good repair?

  • Mirror clean and good repair?

  • Is bathroom in good repair?

  • Chrome work clean and buffed?

  • Tiles clean, grouting and mastic free from mould?

  • Bath clean and free from hairs?

  • Bathroom floor clean?

  • Toilet clean?

  • Towels clean and fresh?

  • Add media

Vending Check

  • What vending machine company is in place? (Research)

  • Is there a potential for more machines?

  • Is the machine working at time of visit?

  • Have there been recent issues?

  • Is the hotel manager / assistant manager / host aware of the escalation process?

  • Is the machine stocked at time of visit?

  • How many machines are on site? (Please attach pictures)

  • Add media

Parking Survey

  • How many parking spaces are there at site? UA and Regular?

  • Does the Car Park currently charge and if so what do they charge?

  • Is there an opportunity to charge?

  • Is there an opportunity to lease?

  • Who is the current supplier?

  • Add media

CO-LO Partnership Management

  • Is the site a joint site? (If No mark all following questions as N/A)

  • Are weekly meetings logged and up to date?

  • Is hotel manager / assistant manager aware of partners contact details?

  • Is hotel manager aware of partners BDM details and escalation process?

Summary

  • Summary of Findings

Recommendation and Actions

  • Recommendation

  • Action One

  • Action Two

  • Action Three

  • Action Four

  • Action Five

Audit Completion

  • Site representative signature

  • Service Delivery Managers Signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.