Service Delivery Manager Check

• Site Name & Area

• How Many Deliveries per week

• Total number of rooms

• Conducted on

  Date

• Prepared by

• Personnel at site

• The LRKB is in use, up to date, completed in full and signed off?

  Yes

  No

  N/A

• Is the laundry tracker in use, up to date, accurate and completed in full?

  Yes

  No

  N/A

• Are shorts recorded on the tracker?

  Yes

  No

  N/A

• Are the hotel manager and HHK aware of laundry escalation process and contacts?

  Yes

  No

  N/A

• Is all paperwork organised and in good order?

  Yes

  No

  N/A

• Are all delivery notes kept in the LRKB? (3 months worth total)

  Yes

  No

  N/A

• Add media

  Media

• Are all deliveries signed in and checked?

  Yes

  No

  N/A

• Is all clean and dirty linen secure and free from risk of theft?

  Yes

  No

  N/A

• Is the delivery area clean and well kept?

  Yes

  No

  N/A

• Does the delivery area double as a linen room?

  Yes

  No

  N/A

• Is the linen room clean, tidy and is all shelving labelled correctly?

  Yes

  No

  N/A

• Shelves are not over packed with linen?

  Yes

  No

  N/A

• No clean or dirty linen on the floor in any area?

  Yes

  No

  N/A

• Is stock being rotated regularly?

  Yes

  No

  N/A

• Add media

  Media

• What current methods are used for the movement of linen? (Research - Add comments, photos)

  Add Comment

• How many linen porters? (Research)

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  • 1
  • 2
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  • >10

• Are housekeeping trolleys all set up correctly and in good working order?

  Yes

  No

  N/A

• Are trolleys set up each day for the following day at the end of shift or are they set up by nightshift?

  Add Comment

• Add media

  Media

• Does the hotel manager & HHK know their current reject percentage?

  Yes

  No

  N/A

• Can the hotel manager, HHK and sample of housekeepers talk through the Common Sense Reject Standard?

  Yes

  No

  N/A

• Check a sample of rejected items. Are all items valid rejects? (Add photos of checked rejects)

  Yes

  No

  N/A

• Does every HK team member have a common-sense reject fob on their person?

  Yes

  No

  N/A

• Is current reject recording accurate and logged in tracker?

  Yes

  No

  N/A

• Are all rejects currently stored and bagged correctly?

  Yes

  No

  N/A

• Add media

  Media

• What external portal system is used? (Mark N/A add comments and photos)

  Add Comment

• Can the hotel manager & HHK use the relevant laundry portal (Mark N/A if no supplier laundry portal)

  Yes

  No

  N/A

• Does the hotel manager & HHK review weekly forecast and linen stock levels?

  Yes

  No

  N/A

• Is the site correctly submitting the weekly stock count? (No over or under declaring)

  Yes

  No

  N/A

• Does the hotel manager spot check the weekly count?

  Yes

  No

  N/A

• Are the actual beds in rooms accurate to BART?

  Yes

  No

  N/A

• Are all bed bug checks in place and up to date?

  Yes

  No

  N/A

• Can the hotel manager & HHK explain the bed bug process if an infestation is found?

  Yes

  No

  N/A

• Site YTD LCPS

• Site PTD LCPS

• What is the YTD variance to budget?

• What is the PTD variance to budget?

• Can the hotel manager & HHK talk through their current P+L?

  Yes

  No

  N/A

• Does the HHK know their monthly LCPS budget?

  Yes

  No

  N/A

Bedroom

• First Impression (Clean and Fresh)?

  Yes

  No

  N/A

• Beds made to standard?

  Yes

  No

  N/A

• Throw Clean?

  Yes

  No

  N/A

• Consumables fully stocked and clean (incl. Kettle)

  Yes

  No

  N/A

• Dust free (Check two surfaces)

  Yes

  No

  N/A

• Carpet clean and good repair?

  Yes

  No

  N/A

• Curtain and Nets clean and in good repair?

  Yes

  No

  N/A

• POS in good condition and in line with merchandising guide?

  Yes

  No

  N/A

• Lighting clean and in good repair?

  Yes

  No

  N/A

• Furniture clean and in good repair?

  Yes

  No

  N/A

• TV dust free and working?

  Yes

  No

  N/A

Bathroom Check

• Shower curtain clean and in good repair?

  Yes

  No

  N/A

• Mirror clean and good repair?

  Yes

  No

  N/A

• Is the bathroom in good repair?

  Yes

  No

  N/A

• Chrome work clean and buffed?

  Yes

  No

  N/A

• Tiles clean, grouting and mastic free from mould?

  Yes

  No

  N/A

• Bath clean and free from hairs?

  Yes

  No

  N/A

• Bathroom floor clean?

  Yes

  No

  N/A

• Toilet clean?

  Yes

  No

  N/A

• Towels clean and fresh?

  Yes

  No

  N/A

• Add media

  Media

Bedroom

• First Impression (Clean and Fresh)?

  Yes

  No

  N/A

• Beds made to standard?

  Yes

  No

  N/A

• Throw Clean?

  Yes

  No

  N/A

• Consumables fully stocked and clean (incl. Kettle)

  Yes

  No

  N/A

• Dust free (Check two surfaces)

  Yes

  No

  N/A

• Carpet clean and good repair?

  Yes

  No

  N/A

• Curtain and Nets clean and in good repair?

  Yes

  No

  N/A

• POS in good condition and in line with merchandising guide?

  Yes

  No

  N/A

• Lighting clean and in good repair?

  Yes

  No

  N/A

• Furniture clean and in good repair?

  Yes

  No

  N/A

• TV dust free and working?

  Yes

  No

  N/A

Bathroom Check

• Shower curtain clean and in good repair?

  Yes

  No

  N/A

• Mirror clean and good repair?

  Yes

  No

  N/A

• Is bathroom in good repair?

  Yes

  No

  N/A

• Chrome work clean and buffed?

  Yes

  No

  N/A

• Tiles clean, grouting and mastic free from mould?

  Yes

  No

  N/A

• Bath clean and free from hairs?

  Yes

  No

  N/A

• Bathroom floor clean?

  Yes

  No

  N/A

• Toilet clean?

  Yes

  No

  N/A

• Towels clean and fresh?

  Yes

  No

  N/A

• Add media

  Media

Bedroom

• First Impression (Clean and Fresh)?

  Yes

  No

  N/A

• Beds made to standard?

  Yes

  No

  N/A

• Throw Clean?

  Yes

  No

  N/A

• Consumables fully stocked and clean (incl. Kettle)

  Yes

  No

  N/A

• Dust free (Check two surfaces)

  Yes

  No

  N/A

• Carpet clean and good repair?

  Yes

  No

  N/A

• Curtain and Nets clean and in good repair?

  Yes

  No

  N/A

• POS in good condition and in line with merchandising guide?

  Yes

  No

  N/A

• Lighting clean and in good repair?

  Yes

  No

  N/A

• Furniture clean and in good repair?

  Yes

  No

  N/A

• TV dust free and working?

  Yes

  No

  N/A

Bathroom Check

• Shower curtain clean and in good repair?

  Yes

  No

  N/A

• Mirror clean and good repair?

  Yes

  No

  N/A

• Is bathroom in good repair?

  Yes

  No

  N/A

• Chrome work clean and buffed?

  Yes

  No

  N/A

• Tiles clean, grouting and mastic free from mould?

  Yes

  No

  N/A

• Bath clean and free from hairs?

  Yes

  No

  N/A

• Bathroom floor clean?

  Yes

  No

  N/A

• Toilet clean?

  Yes

  No

  N/A

• Towels clean and fresh?

  Yes

  No

  N/A

• Add media

  Media

• What vending machine company is in place? (Research)

  PG Group

  Pelican Rouge

  Vendaease

• Is there a potential for more machines?

  Yes

  No

• Is the machine working at time of visit?

  Yes

  No

• Have there been recent issues?

  Yes

  No

• Is the hotel manager / assistant manager / host aware of the escalation process?

  Yes

  No

  N/A

• Is the machine stocked at time of visit?

  Yes

  No

• How many machines are on site? (Please attach pictures)

  1

  2

  3

  4

  5

• Add media

  Media

• How many parking spaces are there at site? UA and Regular?

• Does the Car Park currently charge and if so what do they charge?

• Is there an opportunity to charge?

  Yes

  No

• Is there an opportunity to lease?

  Yes

  No

• Who is the current supplier?

  Parking Eye

  LPS

  HUB

  Other

  None

• Add media

  Media

• Is the site a joint site? (If No mark all following questions as N/A)

  Yes

  No

• Are weekly meetings logged and up to date?

  Yes

  No

  N/A

• Is hotel manager / assistant manager aware of partners contact details?

  Yes

  No

  N/A

• Is hotel manager aware of partners BDM details and escalation process?

  Yes

  No

  N/A

• Summary of Findings

• Recommendation

• Action One

• Action Two

• Action Three

• Action Four

• Action Five

• Site representative signature

  Sign

• Service Delivery Managers Signature

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