Denise Harrison

Service Evaluation Form

Do not distract the attention of the driver whilst the vehicle is in motion.

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Information

Bus Service Evaluation Form

North Region

Name of Evaluator
Job role
Date
Scheduled Time
Boarding time
Is the bus on time?
Boarding Location
Service Number
Fleet Number
Approximate head count on vehicle
If early or late, by how many minutes?
External vehicle appearance. 1 being poor, 4 being excellent.
Driver welcome. 1 being poor, 4 being excellent
Driver Appearance. 1 being poor, 4 being excellent
Waiting for passengers to be seated. 1 being poor, 4 being excellent
Saloon heating/comfort 1 being poor, 4 being excellent
Interior cleanliness 1 being poor, 4 being excellent
Smoothness of ride 1 being poor, 4 being excellent
Overall driving standard. 1 being poor, 4 being excellent.
Overall Customer Service. 1 being poor, 4 being excellent.
General comments
Alighting location
Alighting Time
Add media
Please report any serious issues directly to the depot management team. Please check this box if such issues were identified.

Denise Harrison

Service Evaluation Form

Do not distract the attention of the driver whilst the vehicle is in motion.

Use this Template

Print as PDF

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