Service Mastery Evaluation

• Restaurant Location

• Conducted on

  Date

• ARL

• MOD

SERVICE MASTERY EVALUATION

Order Taking Process - Front Counter & Drive-thru

• Is cashier smiling, making eye contact and greeting guests within 5 seconds?

  Yes

  No

  N/A

• Is order taker displaying proper body language & welcoming tone of voice?

  Yes

  No

  N/A

• Is order taker suggestive selling correct items to complete every guests meal?

  Yes

  No

  N/A

WOW Service

• Is team properly deployed, hustling and working together to quickly serve guest?

  Yes

  No

  N/A

• Is team Coloneling and table touching every dine in guest?

  Yes

  No

  N/A

• Is team in clean, complete uniform? Well groomed including hair and face?

  Yes

  No

  N/A

Operations

• Are lobby/restrooms welcoming? Check cleanliness, air temp, aroma, noise level

  Yes

  No

  N/A

• Are all products fresh, appealing and available?

  Yes

  No

  N/A

Winning Culture

• Is recognition evident? Is weekly CHAMPS drawing in place?

  Yes

  No

  N/A

• Is the WOW Bell ringing? Is the team responding to the bell properly?

  Yes

  No

  N/A

**If an employee does not answer a guests request with a "YES Attitude" or fails to execute BLAST, the restaurant automatically FAIL the evaluation and earn a score of zero.

NOTES

• Receive a signature from the user [no options]

  Sign