Restaurant Visit Evaluation

• Restaurant Location

• Conducted on

  Date

• ARL

• MOD

DT Shop, Curb Appeal & Customer Touch Points

• Friendly greeting w/ offer, within 5 seconds?

  Yes

  No

  N/A

• Efficient order taking process w/ SS throughout?

  Yes

  No

  N/A

• Items available? Received accurate order w/ condiments

  Yes

  No

  N/A

• Product hot, fresh & tasty? Meets appearance standards?

  Yes

  No

  N/A

• Meal is packaged & portioned correctly?

  Yes

  No

  N/A

• Served within speed targets?

  Yes

  No

  N/A

• Order (mm:ss)

• Window (mm:ss)

• OTD (mm:ss)

• Parking lot & sidewalk clean? Dumpster lid & gate closed?

  Yes

  No

  N/A

• Landscape healthy & maintained? Doors & windows clean

  Yes

  No

  N/A

• Dine in guests are happy? Have everything they need?

  Yes

  No

  N/A

• Lobby clean, stocked, good aroma & well maintained?

  Yes

  No

  N/A

• Restrooms clean, stocked, good aroma & well maintained?

  Yes

  No

  N/A

Great Food

• Are projections filled out? Actual matches on hand?

  Yes

  No

  N/A

• All products have time tag, within hold time, not extended?

  Yes

  No

  N/A

• Does chicken meet quality standards (Chicken Mastery?)

  Yes

  No

  N/A

• Do all sides and other items meet quality standards?

  Yes

  No

  N/A

• Are all cooks and managers certified on Chicken Mastery?

  Yes

  No

  N/A

• Is oil visibility within standard? Tracker completed?

  Yes

  No

  N/A

Floor Management & WOW Service

• Shift planner complete? Correct # EEs? Properly deployed?

  Yes

  No

  N/A

• Are TMs executing CPC? Is team hustling to serve guest?

  Yes

  No

  N/A

• Great service w/ "YES" attitude? TMs engaging guests?

  Yes

  No

  N/A

• Guests ringing bell & TMs responding with whooo?

  Yes

  No

  N/A

• Table touch EVERY dine in guest. Colonel's basket in use?

  Yes

  No

  N/A

• Mgrs & guest service TMs have completed Service Mastery

  Yes

  No

  N/A

• Guest service TMs satisfying upset guests with BLAST?

  Yes

  No

  N/A

• Suggestive selling throughout order taking process?

  Yes

  No

  N/A

Shift Accountability & Controls

• Do surprise drawer audit, cash issues absent?

  Yes

  No

  N/A

• No modified transaction, delete or DT gap issues?

  Yes

  No

  N/A

• Accurate sales forecast? Using COL tool to forecast hrs?

  Yes

  No

  N/A

• Accurate Mclane build-to & executing? Check shelves.

  Yes

  No

  N/A

• Paid out log complete & receipts provided?

  Yes

  No

  N/A

Great Place to Work Culture

• Is Communication board organized and current?

  Yes

  No

  N/A

• Recognition written recently & often? CHAMPS drawing Fri.

  Yes

  No

  N/A

• TMs are happy, feel appreciated & enjoy working here?

  Yes

  No

  N/A

• Uniforms are neat, clean & complete? TMs groomed?

  Yes

  No

  N/A

• BOH clean & cleaning process in place?

  Yes

  No

  N/A

• Mgrs have high standards & hold TMs accountable?

  Yes

  No

  N/A

**If store has any expired product or allows a guest to leave unsatisfied, it automatically FAILS the evaluation

• NOTES

• MOD name / signature

  Sign