Operations Performance Visit

• Period:

• Restaurant #

• Conducted on

  Date

• Prepared by

• Manager name:

• Observe all behaviors and provide immediate positive and corrective feedback. Follow up with manager and PIC.

Periodic Activities

• Business Review

  Off

  On

• Income & Expense

  Yes

  No

  N/A

• Cashier Performance Summary

  Yes

  No

  N/A

• Early Theft Fraud Report

  Yes

  No

  N/A

• Food Cost Analysis

  Yes

  No

  N/A

• Cash and Sales Review

  Yes

  No

  N/A

• Petty Cash Review

  Yes

  No

  N/A

• Workforce Review

  Off

  On

• Succession Planning

  Yes

  No

  N/A

• Scheduling Evaluation

  Yes

  No

  N/A

• Training Evaluation

  Yes

  No

  N/A

• Interviewing, Hiring, Orientation Evaluation

  Yes

  No

  N/A

• Guest Service Review

  Off

  On

• VOG Evaluation

  Yes

  No

  N/A

• Alerts/Feedback Evaluation

  Yes

  No

  N/A

• Speed of Service Evaluation

  Yes

  No

  N/A

• Drive-Thru Visit

  Yes

  No

  N/A

• Dinning Room Observation

  Yes

  No

  N/A

Quarterly Activities

• Fast Assesment

  Yes

  No

  N/A

• PYA Audit

  Yes

  No

  N/A

• Petty Cash Policy Review

  Yes

  No

  N/A

• Security Guideline Review

  Yes

  No

  N/A

• Restaurant Management Team Meeting

  Yes

  No

  N/A

Cycle Activities

• Labor Law Checklist

  Yes

  No

  N/A

• Certification of RM on Food Safety / HACCP

  Yes

  No

  N/A

• Mid-year Review

  Yes

  No

  N/A