SERVICING LQA 2020

• Conducted on

  Date

• Prepared by

• Audited person

SERVICING OF GUEST'S ROOM:

• Was servicing completed by 15h00 each day or within 1 hour of hanging/activating the 'service room' sign/light?

  Yes

  No

  N/A

• Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department before entering the room?

  Yes

  No

  N/A

• If a 'privacy' sign/light was present was a calling card/door knob card left under/on the door or a silent message left on the telephone?

  Yes

  No

  N/A

• If the employee was encountered was he/she well presented and did they greet the guest with a smile?

  Yes

  No

  N/A

• If guest was present in the room during servicing, did the employee ask permission to enter the room or offer/arrange to return at a later convenient time?

  Yes

  No

  N/A

• Was the carpet/tiles/wood flooring freshly vacuumed/mopped and free of any debris?

  Yes

  No

  N/A

• Was the bed neatly made with clean linen which was free of stains or tears and were the bedspread/throw and decorative cushions replaced, if applicable?

  Yes

  No

  N/A

• Did the employee open the blackout curtains fully and neatly with sheer curtains opened or closed depending on the heat/temperature?

  Yes

  No

  N/A

• Did the employee empty the waste bins and ashtrays?

  Yes

  No

  N/A

• Was the room tidied with all hotel amenities returned to their original locations (i.e. hairdryer, ironing board, etc.)?

  Yes

  No

  N/A

• Were the guest's clothes tidied and his/her shoes paired, with all items left in view?

  Yes

  No

  N/A

• Was the stationery/amenities replenished where required (i.e. when all of one type of stationery was missing)?

  Yes

  No

  N/A

• Were any used glasses or room service soiled plates and cutlery removed from room and replaced (where required)?

  Yes

  No

  N/A

• Were any used laundry bags/lists replaced (if all bags/lists wereremoved)?

  Yes

  No

  N/A

• Were any complimentary food and beverage amenities tidily arranged and partially eaten fruit removed as required?

  Yes

  No

  N/A

• If a bottle of wine/beverage was presented in an ice bucket on arrival, was the ice bucket either emptied and cleaned or refreshed during servicing?

  Yes

  No

  N/A

• Were any blown light bulbs replaced?

  Yes

  No

  N/A

BATHROOM:

• Did the employee replace any used towels with clean ones and were they in excellent condition (mark n/a if green housekeeping option was chosen)?

  Yes

  No

  N/A

• Where a Green housekeeping option was present for sheets/towels, was it clearly stated and did employee adhere to what the guest had requested?

  Yes

  No

  N/A

• Were all empty or almost empty amenities replaced/re-stocked (i.e. if less than 1/3 full)?

  Yes

  No

  N/A

• Were the shower/bath/sink/toilet and floor wiped down?

  Yes

  No

  N/A

• Were all bath/shower and sink controls polished and was bathroom counter clean, dry and free of any debris?

  Yes

  No

  N/A

• Were all mirrors clean and free of smears and was the shower curtain/door clean?

  Yes

  No

  N/A

• Were the bathroom water glasses cleaned and/or replaced?

  Yes

  No

  N/A

• Did the employee tidy the guest's personal toiletries (i.e. replace lids, neatly arrange and/or place items on to a washcloth/linen cloth)?

  Yes

  No

  N/A