Title Page
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Conducted on
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Prepared by
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Audited person
BEDROOM:
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Was a turndown service provided between 18h00 and 21h30?
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Did the employee knock on the door/ring the doorbell and if required wait 10 seconds, and then knock on the door/ring the doorbell again and announce their department before entering the room?
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If a 'privacy' sign/light was present was a calling card/door knob card left under/on the door or a silent message left on the telephone?
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If the employee was encountered was he/she well presented and did they greet the guest with a smile?
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If guest was present in the room during turndown, did the employee ask permission to enter the room or offer/arrange to return at a later convenient time?
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Were the scatter cushions removed and the bedspread either folded back or removed and if removed, were they not placed directly on to the floor?
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Did employee fold back sheets neatly and adjust pillows accordingly whilst respecting the guest's preference (i.e. bed turned down on the correct side of bed based on previous evening)?
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Were bedside slippers laid out next to the bed (bedside mat optional)?
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Did employee draw curtains/blinds/shutters fully and neatly, unless purposely left open due to view/seasonality?
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Did employee turn bedside lamp on and in the case of key activated lighting had the lighting been adjusted accordingly when the key card was inserted?
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Was complimentary bottled/filtered drinking water provided?
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Did employee empty waste bins and ashtrays?
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Was the room tidied with all hotel amenities returned to their original locations (i.e. hairdryer, ironing board, etc.)?
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Were the guest's clothes tidied and his/her shoes paired, with all items left in view?
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Was the stationery/amenities replenished where required (i.e. when all of one type of stationery was missing)?
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Were any used glasses or room service soiled plates and cutlery removed from room and replaced (where required)?
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Was the television remote control placed on bedside table?
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Did turndown include any additional personalized touch (e.g. amenity, bookmark, etc.)?
BATHROOM:
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Did the employee replace any used towels with clean ones and were they in excellent condition (mark n/a if green housekeeping option was chosen)?
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Where a Green housekeeping option was present for sheets/towels, was it clearly stated and did employee adhere to what the guest had requested?
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Was a bathmat laid out in front of the sink and available at the bathtub and shower?
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Were all empty or almost empty amenities replaced/re-stocked (i.e. if less than 1/3 full)?
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Were the shower/bath/sink/toilet and floor wiped down?
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Were the bathroom water glasses cleaned and/or replaced?
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Did the employee tidy guest's personal toiletries (i.e. replace lids, neatly arrange and/or place items on to a washcloth/linen cloth)?
