Serving Up A Great Christmas

• Document No.

• Restaurant Name

• Conducted on

  Date

• Prepared by

• Location
  Address

• GM / Manager Present

Inspiring guests to love our brands - Does your restaurant look great? Externals

• External Corex & Banners in place as perfect merchandising guide?

  Yes

  No

  N/A

• Entrance and carp park free from litter?

  Yes

  No

  N/A

• Restaurant entrance free from cigarette butts?

  Yes

  No

  N/A

• Entrance door, glass and fittings are spotless?

  Yes

  No

  N/A

• External lights (including signage) working and clean?

  Yes

  No

  N/A

• Notes

Does your restaurant look great? Inside

• Is the Christmas Tree Hot Spot looking well maintained and leaflets are well stocked?<br>

  Yes

  No

  N/A

• Does the restaurant have a good festive feeling?<br>

  Yes

  No

  N/A

• Does the restaurant have a good festive feeling?<br>

  Yes

  No

  N/A

• Is the bar area clean, tidy and festive stock displayed?<br><br>

  Yes

  No

  N/A

• Are the menu’s on the tables and clean?<br>

  Yes

  No

  N/A

• Is the cutlery, glasses and salt & pepper sets clean (check 6 tables)<br><br>

  Yes

  No

  N/A

• Is the floor clean and debris free?<br><br>

  Yes

  No

  N/A

• Are all sets of toilets clean and do they smell fresh<br><br>

  Yes

  No

  N/A

• Are the high chairs clean (check 2)<br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Notes

Getting it right first time, every time

• Is the hot cupboard working and in use?

  Yes

  No

  N/A

• Is the hot cupboard stocked with enough of the appropriate crockery (mains plates, soup bowls, starter plates, gravy boats)?<br>

  Yes

  No

  N/A

• Are the microwaves in good working order and clean?<br> <br>

  Yes

  No

  N/A

• Are all the lights on the gantry working?<br><br>

  Yes

  No

  N/A

• Ask the kitchen team the following

• Is the kitchen running with an expediter on peak shifts?<br>

  Yes

  No

  N/A

• Can the kitchen team describe how to cook perfect Roast Potatoes, Gravy and Sprouts?<br><br>

  Yes

  No

  N/A

• Do the Kitchen team know their current NPS scores for food quality?<br><br>

  Yes

  No

  N/A

• Ensure there is no evidence of ambient defrosting or defrosting in water<br><br>

  Yes

  No

  N/A

• The back of house corridors and cellar are neat and well organised. There is no food stored in the cellar.<br><br>

  Yes

  No

  N/A

• Sample the food – as a minimum the turkey dinner – is it to spec? Is it hot? Max 10 pts

Finding smart ways to grow our sales

• What activity is the team STILL doing to drive Christmas bookings?<br><br>

  Yes

  No

  N/A

• Is there a capacity management system set up to deliver the busy sessions & key dates?<br>

  Yes

  No

  N/A

• Is there evidence that the team is checking the restaurant reservations online twice daily?<br> <br>

  Yes

  No

  N/A

• Does the site have availability online for Christmas Day (if not already full)<br><br>

  Yes

  No

  N/A

• Has the restaurant achieved at least one cover turn on Christmas Day yet?<br><br>

  Yes

  No

  N/A

• Score the team and the Christmas Co-ordinator as to the level of spread the word activity they have done to drive Christmas bookings?<br> <br>

  Yes

  No

  N/A

• Notes

Are your team ready to serve up great memories?

• Is the information on the back of house boards up to date and relevant?<br>

  Yes

  No

  N/A

• Are the team fully briefed on Christmas targets – are targets on display in team area?<br><br>

  Yes

  No

  N/A

• Ask a team member about the pre-shift briefs – are they happening – what did they learn today – food & guest information?<br><br>

  Yes

  No

  N/A

• Ask a team member – what is the team party incentive?<br><br>

  Yes

  No

  N/A

• Ask a team member – What is happening in December? Do they know what the plans are for New Years Eve? Do they know about Breakfast with Santa? Do they offer any additional information about the festive season?<br><br>

  Yes

  No

  N/A

• Notes

Bonus Section

• Bonus points – Did you see anything that really impressed you?

• Bonus points – Did you see anyone who really impressed you - any great guest focused behavior whilst in the site?

• Enter names and reasons

• Serving up a great memories– please ask the team whether they have got any great memory stories – note down the best ones and send into Claire DeSilva.

  Yes

  No

  N/A

• Enter the details of the story below.