SHEIKE Regional Manager Store Audit

• Store:

• Conducted on

  Date

• Regional Manager:

• Location
  Address

STORE PRESENTATION

1 - Before you enter the store

• Are the Windows true to brand and prioritised correctly?

  Yes

  No

  N/A

• Are the Windows free of dust and smears?

  Yes

  No

  N/A

• Is the SHEIKE sign and bulk head clean and correctly lit?

  Yes

  No

  N/A

• Have we shown attention to detail with tags hidden and correctly fitting garments?

  Yes

  No

  N/A

• Are the front racks merchandised as per standards and appropriate to season with correct signage?

  Yes

  No

  N/A

• Are the stylists doing the "right thing"? Not behind the counter and interacting with customers?

  Yes

  No

  N/A

• Is the music being played at an appropriate volume and distortion free?

  Yes

  No

  N/A

• Are only SHEIKE CD's being played?

  Yes

  No

  N/A

• Are the front racks full and inviting

  Yes

  No

  N/A

• Is the "vibe" in the store conducive to creating sales?

  Yes

  No

  N/A

2 - Windows and Shop Floor

• House keeping standards are met (shelves dusted, wiped, floors vacuumed, mopped)?

  Yes

  No

  N/A

• Counter space is clutter free?

  Yes

  No

  N/A

• The correct signage is being used throughout the store?

  Yes

  No

  N/A

• Window is current and in line with VM layout?

  Yes

  No

  N/A

• All lights in store are working?

  Yes

  No

  N/A

• Back room is clean tidy and organised?

  Yes

  No

  N/A

• Off-site key is visible in backroad?

  Yes

  No

  N/A

• Off-site is clean and tidy?

  Yes

  No

  N/A

• Replenishment of stock into store is being completed?

  Yes

  No

  N/A

• Returns policy is displayed on counter top?

  Yes

  No

  N/A

• VM props are being stored appropriately?

  Yes

  No

  N/A

• Stationary and packaging material levels are sufficient?

  Yes

  No

  N/A

• VM layout has been executed as per directive?

  Yes

  No

  N/A

• All mannequins reflect VM layout?

  Yes

  No

  N/A

• All torso mannequins are dressed appropriately?

  Yes

  No

  N/A

• All markdowns have been actioned?

  Yes

  No

  N/A

TEAM - SALES - SERVICE

1 - Sales and KPI's

• Store is performing to weekly budget?

  Yes

  No

  N/A

• Store is performing to monthly budget?

  Yes

  No

  N/A

• Store is achieving IPS of 1.8 and Avg $ of $150?

  Yes

  No

  N/A

2 - Team Performance

• Team members performing to weekly budget?

  Yes

  No

  N/A

• Team members performing to monthly budget?

  Yes

  No

  N/A

• Team members achieving IPS 1.8 and Avg Sale $150?

  Yes

  No

  N/A

• Best performing team member - Development Plan?

  Yes

  No

  N/A

• Worst performing team member - Action Plan?

  Yes

  No

  N/A

3 - Team Presentation

• Team members appearance in accordance with company standards? Wearing SHEIKE?

  Yes

  No

  N/A

• All team members are wearing appropriate shoes?

  Yes

  No

  N/A

• All team members are appropriately groomed eg hair and makeup?

  Yes

  No

  N/A

4 - Customer Service

• All team are aware of SHEIKE Selling Steps?

  Yes

  No

  N/A

• All team can give examples of open ended questions?

  Yes

  No

  N/A

• All team can walk through the features and benefits of a selected item?

  Yes

  No

  N/A

• Customers are being greeted within 30 seconds of entering the store?

  Yes

  No

  N/A

• Are there sufficient gift cards in stock?

  Yes

  No

  N/A

ADMINISTRATION

1 - Banking

• Bank deposit book is completed correctly and banking is being conducted?

  Yes

  No

  N/A

• Banking reconciliation is printed daily and filed with corresponding receipts?

  Yes

  No

  N/A

• EFTPOS receipts are filed away in daily envelopes?

  Yes

  No

  N/A

• All team members can demonstrate manual transactions via manual transaction machine?

  Yes

  No

  N/A

2 - Stock Control

• Faulty stock quantity in store has been checked and transferred correctly?

  Yes

  No

  N/A

• Staff purchase log is completed and spend below monthly limit?

  Yes

  No

  N/A

• IBTs are completely up to date?

  Yes

  No

  N/A

• There is no unprocessed stock in backroom?

  Yes

  No

  N/A

3 - Rosters

• Store roster coatings below 12% and Under labour hours budget for the month and week

  Yes

  No

  N/A

• Roster is available and published 4 weeks in advance?

  Yes

  No

  N/A

• Store Manager is rostering effectively and to current sales trend?

  Yes

  No

  N/A

4 - General

• EOD folder contents are archived in store for the past 12 months?

  Yes

  No

  N/A

• Inbox is organised as per admin standards and all emails actioned

  Yes

  No

  N/A

• Sent/deleted items have been cleared from outlook?

  Yes

  No

  N/A

• Team is complete with no vacancies?

  Yes

  No

  N/A

• Any annual leave is booked - store covered?

  Yes

  No

  N/A

• Goals / Focuses and activities are set daily?<br>

  Yes

  No

  N/A

• If there is a position vacant in the store is the window sign up?<br>

  Yes

  No

  N/A

• Are the pink "Become a Stylist" cards on the top of the POS?<br>

  Yes

  No

  N/A

5 - Security

• Backroom doors are closed and locked at all times?

  Yes

  No

  N/A

• Float amount in till correct ($200 per register)?

  Yes

  No

  N/A

• Bag checks are being conducted at EOD?

  Yes

  No

  N/A

• OVERALL COMMENTS AND ACTIONS