SHEIKE RM STORE AUDIT

• Store:

• Conducted on:

  Date

• Regional Manager:

• Location
  Address

STORE PRESENTATION

1 - BEFORE YOU ENTER THE STORE

• Are the Windows true to brand and prioritised correctly?

  Yes

  No

  N/A

• Are the Windows free of dust and smears?

  Yes

  No

  N/A

• Is the SHEIKE sign and bulk head clean and correctly lit?

  Yes

  No

  N/A

• Have we shown attention to detail with tags hidden and correctly fitting garments?

  Yes

  No

  N/A

• Are the front racks merchandised as per standards and appropriate to season with correct signage?

  Yes

  No

  N/A

• Are the stylists doing the "right thing"? Not behind the counter and interacting with customers?

  Yes

  No

  N/A

• Is the music being played at an appropriate volume and distortion free?

  Yes

  No

  N/A

• Are only SHEIKE CD's being played?

  Yes

  No

  N/A

• Are the front racks full and inviting?

  Yes

  No

  N/A

• Is the "vibe" in the store conducive to creating sales?

  Yes

  No

  N/A

2 - WINDOWS AND SHOP FLOOR

• House keeping standards are met (shelves dusted, wiped, floors vacuumed, mopped)?

  Yes

  No

  N/A

• Counter space is clutter free?

  Yes

  No

  N/A

• The correct signage is being used throughout the store?

  Yes

  No

  N/A

• Window is current and in line with VM layout?

  Yes

  No

  N/A

• All lights in store are working?

  Yes

  No

  N/A

• Back room is clean tidy and organised?

  Yes

  No

  N/A

• Off-site key is visible in back room?

  Yes

  No

  N/A

• Off-site is clean and tidy?

  Yes

  No

  N/A

• Replenishment of stock into store is being completed?

  Yes

  No

  N/A

• Returns policy is displayed on counter top?

  Yes

  No

  N/A

• VM props are being stored appropriately?

  Yes

  No

  N/A

• Stationary and packaging material levels are sufficient?

  Yes

  No

  N/A

• VM layout has been executed as per directive?

  Yes

  No

  N/A

• All mannequins reflect VM layout?

  Yes

  No

  N/A

• All torso mannequins are dressed appropriately?

  Yes

  No

  N/A

• All markdowns have been actioned?

  Yes

  No

  N/A

TEAM - SALES - SERVICE

1 - SALES AND KPI's

• Store is performing to weekly budget?

  Yes

  No

  N/A

• Store is performing to monthly budget?

  Yes

  No

  N/A

• Store is achieving IPS of 1.7 and ACS $ of $140?

  Yes

  No

  N/A

2 - TEAM PERFORMANCE

• Team members performing to weekly budget?

  Yes

  No

  N/A

• Team members performing to monthly budget?

  Yes

  No

  N/A

• Team members achieving IPS 1.7 and Avg Sale $140?

  Yes

  No

  N/A

• Best performing team member - Development Plan?

  Yes

  No

  N/A

• Worst performing team member - Action Plan?

  Yes

  No

  N/A

3 - TEAM PRESENTATION

• Team members appearance in accordance with company standards? Wearing SHEIKE?

  Yes

  No

  N/A

• All team members are wearing appropriate shoes?

  Yes

  No

  N/A

• All team members are appropriately groomed eg hair and makeup?

  Yes

  No

  N/A

4 - CUSTOMER SERVICE

• All team are aware of SHEIKE Selling Steps?

  Yes

  No

  N/A

• All team can give examples of open-ended questions?

  Yes

  No

  N/A

• All team can walk through the features and benefits of a selected item?

  Yes

  No

  N/A

• Customers are being greeted within 30 seconds of entering the store?

  Yes

  No

  N/A

ADMINISTRATION

1 - BANKING

• Bank deposit book is completed correctly and banking is being conducted?

  Yes

  No

  N/A

• Banking reconciliation is printed daily and filed with corresponding receipts?

  Yes

  No

  N/A

• EFTPOS receipts are filed away in daily envelopes?

  Yes

  No

  N/A

• All team members can demonstrate manual transactions via manual transaction machine?

  Yes

  No

  N/A

2 - STOCK CONTROL

• Faulty items are processed through POS correctly and sent to nominated store monthly?

  Yes

  No

  N/A

• Faulty stock quantity in store has been checked and transferred correctly?

  Yes

  No

  N/A

• Staff Purchase Register is completed and spend below monthly limit?

  Yes

  No

  N/A

• IBTs are completely up to date?

  Yes

  No

  N/A

• There is no un-processed stock in backroom?

  Yes

  No

  N/A

3 - ROSTERS

• Store roster costings below 12% and under labour hours budget for the month and week

  Yes

  No

  N/A

• Roster is available and published 4 weeks in advance?

  Yes

  No

  N/A

• Store Manager is rostering effectively and to current sales trend?

  Yes

  No

  N/A

4 - GENERAL

• EOD folder contents are archived in store for the past 12 months?

  Yes

  No

  N/A

• Inbox is organised as per admin standards and all emails actioned

  Yes

  No

  N/A

• Sent/deleted items have been cleared from outlook?

  Yes

  No

  N/A

• Team is complete with no vacancies?

  Yes

  No

  N/A

• Any Annual Leave is booked and store rosters are covered?

  Yes

  No

  N/A

• Goals / Focuses and activities are set daily?

  Yes

  No

  N/A

5 - SECURITY

• Backroom doors are closed and locked at all times?

  Yes

  No

  N/A

• Float amount in till correct ($200 per register)?

  Yes

  No

  N/A

• Bag checks are being conducted at EOD?

  Yes

  No

  N/A

• OVERALL COMMENTS AND ACTIONS