Title Page

  • NEW TEAM MEMBER:

  • DATE:

  • TRAINER:

  • STORE LOCATION:

FLARE ON-BOARDING

  • Flare on-boarding complete

STORE OPENING PROCEDURES

  • Operation of doors

  • Location of lights

  • Phone Undivert

  • Music / AC

  • Float location & counting

  • POS opening procedures

  • Check emails

  • Housekeeping procedures

STORE CLOSING PROCEDURES

  • Procedure in POS

  • Cash Reconciliation

  • Variances - unders and overs

  • Location and how to complete Dashboard

  • Location and completion of Bank Deposit Book

  • Where to place float

  • Location of safe

  • Phone divert

  • Music / AC

  • Send EOD email

STORE ORIENTATION

  • Orientation of shop floor

  • VM – explanation and execution

  • Basic location and description of categories

  • Back room – excess stock

  • Location of toilets, rubbish disposal

  • Telephone - location of relevant store, team and management phone numbers, mobile phone policy, personal calls policy, how to answer

  • Store diary

SALES & SERVICE STANDARDS

  • 1. MAKE A GREAT FIRST IMPRESSION

  • 2. ASK THE RIGHT QUESTIONS

  • 3. EDUCATE WITH PRODUCT KNOWLEDGE

  • 4. ADD ON RELEVANT PRODUCTS

  • 5. CLARIFY CONCERNS

  • 6. ASK FOR THE SALE

  • 7. CONFIRM YOUR CUSTOMER – NOT JUST THE SALE

POS PROCEDURES

  • Location of POS folder (hard copy)

  • Sales and how to view sales figures

  • Exchanges and exchange policy

  • Refunds and credit notes

  • What to do if the system is down

RETURNS POLICY

  • Explain policy and conditions

  • Who processes refunds

  • Authorisation for refunds

PRODUCT KNOWLEDGE

  • Features and benefits

  • Categories

  • ILS website

EFTPOS & CREDIT CARDS

  • Which receipts are kept, circling amt, approved and initialing

  • Signature / PIN verification

TRANSFERS & DELIVERIES

  • Explain process, sending and confirming procedures

  • Order procedures, location of paperwork and consignment notes

  • Stock replenishment

  • Where to place deliveries, ensure all bags/boxes received as per Order, how to unpack, how to check off, what to do if there is a query.

  • Stock Transfer Note Exception Form

WAGES & INCENTIVES

  • Store wage budgets / base rosters

  • Rate of pay and commission structure

  • Pay day

TEAM PURCHASES

  • Team purchase policy

  • Who processes sales for each team

  • How to process in POS

GENERAL

  • Rosters

  • Process for requesting time off

  • Sick procedure

  • Breaks

  • Dress code

  • Punctuality<br>

  • Food and drink within the store<br>

  • Probationary period, counseling, termination<br>

  • Store security

  • What to do in quiet times

  • o Who’s who - Head Office contacts

I have understood all of the items listed above. I accept that by signing below that I am bound by all items and will comply with all policy and procedure.

  • Team Member Signature

  • Add signature

  • Trainer Signature

  • Add signature

  • COMMENTS AND ACTIONS

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