Title Page

  • Store:

  • Conducted on:

  • Cluster Manager:

  • Location

STORE PRESENTATION

1 - BEFORE YOU ENTER THE STORE

  • Are the windows clean and free of dust / smears?

  • Is the stock displayed in the window appropriate?

  • Is the window display stock price-pointed correctly?

  • Does the window stock have appropriate Product Information Cards?

  • Is the music being played appropriate and at an appropriate volume?

2 - WINDOWS AND SHOP FLOOR

  • House keeping standards are met (shelves dusted, wiped, floors vacuumed, mopped)?

  • Counter space is clutter free?

  • The correct signage is being used throughout the store?

  • All lights in store are working?

  • Back room is clean tidy and organised?

  • Replenishment of stock into store is being completed?

  • Returns policy is displayed on counter top?

  • Stationary and packaging material levels are sufficient?

  • Store looks full and inviting?

  • All stock is correctly priced?

TEAM - SALES - SERVICE

1 - SALES AND KPI's

  • Store is performing to weekly budget?

  • Store is performing to monthly budget?

  • Store is achieving IPS of 1.3 and AV$ of $325 and SPH of $200?

3 - TEAM PRESENTATION

  • Team members appearance in accordance with company standards? Wearing ILS uniform?

  • All team members are wearing appropriate shoes?

  • All team members are appropriately groomed?

4 - CUSTOMER SERVICE

  • All team are competent in ILS Selling Steps and can explain them?

  • All team can give examples of open-ended questions?

  • All team can walk through the features and benefits of a selected item?

  • Customers are being greeted within 30 seconds of entering the store?

ADMINISTRATION

1 - FINANCE AND BANKING

  • Bank deposit book is completed correctly and banking is being conducted?

  • Banking Tab on Store Dashboard is being completed daily and accurately?

  • Unconfirmed Advice Notes and Hires checked daily and up to date?

  • All sales and Quotes followed up and actioned?

2 - STOCK CONTROL

  • All Stock Transfers are counted and checked off again STN?

  • STN Exception Form is sent when ever there is a discrepancy?

  • Transfers are completely up to date and confirmed?

  • Are stock levels appropriate for store?

3 - ROSTERS

  • Store roster costings below 13.5% and under labour hours budget for the month and week?

  • Roster is available and team have set shifts?

  • Store Manager is rostering effectively and to current sales trend?

4 - GENERAL

  • Store Dashboard is complete and accurate?

  • Inbox is organised and all emails actioned?

  • Sent/deleted items have been cleared from outlook?

  • Team is complete with no vacancies?

  • Any Annual Leave is booked and store rosters are covered?

  • Marketing and networking opportunites?

5 - SECURITY

  • Backroom doors are closed and locked at all times?

  • Float amount in till correct ($200)?

  • Safe is locked and balances to Banking Tab on Store Dashboard?

  • OVERALL COMMENTS AND ACTIONS

  • - Complete Store Visit Report for each store each Month.
    - Email to the store cc Adam, Ian and Peter
    - Include 5 pictures:
    1. Front of store including bulkhead
    2. Left side of store looking in
    3. Right side of store looking in
    4. Counter
    5. Behind counter looking out
    - Overall Comments and Actions should also include follow up from previous SVR

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