ILS Store Audit

• Store:

• Conducted on:

  Date

• Cluster Manager:

• Location
  Address

STORE PRESENTATION

1 - BEFORE YOU ENTER THE STORE

• Are the windows clean and free of dust / smears?

  Yes

  No

  N/A

• Is the stock displayed in the window appropriate?

  Yes

  No

  N/A

• Is the window display stock price-pointed correctly?

  Yes

  No

  N/A

• Does the window stock have appropriate Product Information Cards?

  Yes

  No

  N/A

• Is the music being played appropriate and at an appropriate volume?

  Yes

  No

  N/A

2 - WINDOWS AND SHOP FLOOR

• House keeping standards are met (shelves dusted, wiped, floors vacuumed, mopped)?

  Yes

  No

  N/A

• Counter space is clutter free?

  Yes

  No

  N/A

• The correct signage is being used throughout the store?

  Yes

  No

  N/A

• All lights in store are working?

  Yes

  No

  N/A

• Back room is clean tidy and organised?

  Yes

  No

  N/A

• Replenishment of stock into store is being completed?

  Yes

  No

  N/A

• Returns policy is displayed on counter top?

  Yes

  No

  N/A

• Stationary and packaging material levels are sufficient?

  Yes

  No

  N/A

• Store looks full and inviting?

  Yes

  No

  N/A

• All stock is correctly priced?

  Yes

  No

  N/A

TEAM - SALES - SERVICE

1 - SALES AND KPI's

• Store is performing to weekly budget?

  Yes

  No

  N/A

• Store is performing to monthly budget?

  Yes

  No

  N/A

• Store is achieving IPS of 1.3 and AV$ of $325 and SPH of $200?

  Yes

  No

  N/A

3 - TEAM PRESENTATION

• Team members appearance in accordance with company standards? Wearing ILS uniform?

  Yes

  No

  N/A

• All team members are wearing appropriate shoes?

  Yes

  No

  N/A

• All team members are appropriately groomed?

  Yes

  No

  N/A

4 - CUSTOMER SERVICE

• All team are competent in ILS Selling Steps and can explain them?

  Yes

  No

  N/A

• All team can give examples of open-ended questions?

  Yes

  No

  N/A

• All team can walk through the features and benefits of a selected item?

  Yes

  No

  N/A

• Customers are being greeted within 30 seconds of entering the store?

  Yes

  No

  N/A

ADMINISTRATION

1 - FINANCE AND BANKING

• Bank deposit book is completed correctly and banking is being conducted?

  Yes

  No

  N/A

• Banking Tab on Store Dashboard is being completed daily and accurately?

  Yes

  No

  N/A

• Unconfirmed Advice Notes and Hires checked daily and up to date?

  Yes

  No

  N/A

• All sales and Quotes followed up and actioned?

  Yes

  No

  N/A

2 - STOCK CONTROL

• All Stock Transfers are counted and checked off again STN?

  Yes

  No

  N/A

• STN Exception Form is sent when ever there is a discrepancy?

  Yes

  No

  N/A

• Transfers are completely up to date and confirmed?

  Yes

  No

  N/A

• Are stock levels appropriate for store?

  Yes

  No

  N/A

3 - ROSTERS

• Store roster costings below 13.5% and under labour hours budget for the month and week?

  Yes

  No

  N/A

• Roster is available and team have set shifts?

  Yes

  No

  N/A

• Store Manager is rostering effectively and to current sales trend?

  Yes

  No

  N/A

4 - GENERAL

• Store Dashboard is complete and accurate?

  Yes

  No

  N/A

• Inbox is organised and all emails actioned?

  Yes

  No

  N/A

• Sent/deleted items have been cleared from outlook?

  Yes

  No

  N/A

• Team is complete with no vacancies?

  Yes

  No

  N/A

• Any Annual Leave is booked and store rosters are covered?

  Yes

  No

  N/A

• Marketing and networking opportunites?

  Yes

  No

  N/A

5 - SECURITY

• Backroom doors are closed and locked at all times?

  Yes

  No

  N/A

• Float amount in till correct ($200)?

  Yes

  No

  N/A

• Safe is locked and balances to Banking Tab on Store Dashboard?

  Yes

  No

  N/A

• OVERALL COMMENTS AND ACTIONS

• - Complete Store Visit Report for each store each Month.
  - Email to the store cc Adam, Ian and Peter
  - Include 5 pictures:
  1. Front of store including bulkhead
  2. Left side of store looking in
  3. Right side of store looking in
  4. Counter
  5. Behind counter looking out
  - Overall Comments and Actions should also include follow up from previous SVR