Title Page

  • Store:

  • Conducted on:

  • Cluster Manager:

  • Location

STORE PRESENTATION

1 - BEFORE YOU ENTER THE STORE

  • Are the windows clean and free of dust / smears?

  • Is the stock displayed in the window appropriate?

  • Is the window display stock price-pointed correctly?

  • Does the window stock have appropriate Product Information Cards?

  • Is the music being played appropriate and at an appropriate volume?

2 - WINDOWS AND SHOP FLOOR

  • House keeping standards are met (shelves dusted, wiped, floors vacuumed, mopped)?

  • Counter space is clutter free?

  • The correct signage is being used throughout the store?

  • All lights in store are working?

  • Back room is clean tidy and organised?

  • Replenishment of stock into store is being completed?

  • Returns policy is displayed on counter top?

  • Stationary and packaging material levels are sufficient?

  • Store looks full and inviting?

  • All stock is correctly priced?

TEAM - SALES - SERVICE

1 - SALES AND KPI's

  • Store is performing to weekly budget?

  • Store is performing to monthly budget?

  • Store is achieving IPS of 1.3 and AV$ of $325 and SPH of $200?

3 - TEAM PRESENTATION

  • Team members appearance in accordance with company standards? Wearing ILS uniform?

  • All team members are wearing appropriate shoes?

  • All team members are appropriately groomed?

4 - CUSTOMER SERVICE

  • All team are competent in ILS Selling Steps and can explain them?

  • All team can give examples of open-ended questions?

  • All team can walk through the features and benefits of a selected item?

  • Customers are being greeted within 30 seconds of entering the store?

ADMINISTRATION

1 - FINANCE AND BANKING

  • Bank deposit book is completed correctly and banking is being conducted at least once a week?

  • Open Orders and Unconfirmed Hires, exchanges, and off-hires are checked daily and up to date?

  • All sales and Quotes followed up and actioned?

2 - STOCK CONTROL

  • All Stock Transfers are counted and checked off again STN?

  • STN Exception Form is sent when ever there is a discrepancy?

  • Transfers are completely up to date and confirmed?

  • Are stock levels appropriate for store?

3 - ROSTERS

  • Store roster costings below 13.5% and under labour hours budget for the month and week?

  • Roster is available and team have set shifts?

  • Store Manager is rostering effectively and to current sales trend?

4 - GENERAL

  • Store Dashboard is complete and accurate?

  • Inbox is organised and all emails actioned?

  • Sent/deleted items have been cleared from outlook?

  • Team is complete with no vacancies?

  • Any Annual Leave is booked and store rosters are covered?

  • Marketing and networking opportunites?

5 - SECURITY

  • Backroom doors are closed and locked at all times?

  • Float amount in till correct ($200)?

  • Safe is locked and balances to Banking Tab on Store Dashboard?

  • OVERALL COMMENTS AND ACTIONS

  • - Complete Store Visit Report for each store each Month.
    - Email to the store cc Adam, Souzana
    - Include at least 5 pictures:
    1. Front of store including bulkhead
    2. Left side of store looking in
    3. Right side of store looking in
    4. Counter
    5. Behind counter looking out
    - Overall Comments and Actions should also include follow up from previous SVR

6 - Google Rating for Store

  • What is the current Google Rating for the store

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.