Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
订单管理 Order Management
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1. 收到询单后，是否有评审？Is there any review after receiving the inquiry?
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2. 是否没有口头订单等非正式订单？Are there no informal orders such as oral orders?
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3. 询单评估后，如何转化为内部通知？How to convert an inquiry into an internal notice after it is evaluated?
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4. 订单评审是否包含主要部门？Does the order review include key departments?
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5. 订单评审是否包含准入许可？Does the order review include approval?
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6. 订单评审时如何制定交期？How to set delivery date in order review?
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7. 客户对订单有修改时，是否通知到相关部门？如何通知？Does the changes of order by customer inform the relevant department? How to notify?
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8. 订单是否有转化成生产通知？检查生产计划。Are orders converted into production notices? Review the production plan.
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9. 是否整理销售清单？Are sales lists organized?
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10. 订单完成后，是否对订单产品进行备货申请？After the order is completed, do you apply for stocking of the ordered products?
顾客财产 Customer Property
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是否有顾客财产？Is there customer property?
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是否有《顾客财产统计表》？Is there a customer property statistics table?
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是否和顾客签订财产合同？包括：存放、保存环境，保存期限，丢失损坏赔偿或保密协议等？Do you sign property contracts with customers? Including: storage, storage environment, storage period, loss damage compensation or confidentiality agreement, etc.?
投诉与反馈 Complaint and Feedback
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1. 收到客户反馈时，是否填写《客户反馈接收表》并发给质量部？When receiving customer feedback, do you fill in customer feedback receiving Form and send it to quality department?
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2. 调查结束后，是否给把调查结果通知给客户？填写《客户反馈处理表》？Will the client be informed of the investigation results after the investigation? Fill in customer Feedback Processing Form?
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3. 是否有年度《客户反馈信息收集汇总》？Is there an annual customer feedback collection summary?
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4. 是否有年度《客户满意度调查》？Is there an annual customer Satisfaction survey?
样品申请 Sample Application
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寄送样品前，是否有填写《样品寄送申请单》？Is the sample sending Application form filled out before sending samples?
验厂或验货 Inspection of Factory or Goods
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1. 是否有《验货申请单》/《验厂申请单》和《接待申请表》？Do you have the Inspection Application Form/Factory Inspection Application Form and Reception Application Form?
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2. 是否全程跟踪？Is it tracked all the way?
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3. 客户验厂结果是否有及时跟踪并反馈？Are customer audit results followed up and fed back in time?
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4. 当有不符合项时，是否有把整改证据提交客户来关闭不符合？Are corrective evidence submitted to customer to close nonconformities when there are nonconformities?
