Shift certification form

• Store

• Conducted on

  Date

• Shift Manager

• Completed By

• Shift

  Select Breakfast Lunch Dinner

  • Breakfast
  • Lunch
  • Dinner

• Does manager coach into a rush, during the rush and out of the rush. Are they aware of level charts? Are they creating a positive work environment and getting all people to work as a team?

  Yes

  No

  N/A

• Does the manager establish a leadership role inside the store?

  Yes

  No

  N/A

• Does the manager delegate tasks during shift or during slow times. ( windows,menus, bathrooms)

  Yes

  No

  N/A

• Are the Employees and managers in proper uniforms? Did manager miss any uniform infractions?

  Yes

  No

  N/A

• Overall Shift Management Comments

• Are gloves 🧤 being worn by all kitchen personnel ?

  Yes

  No

  N/A

• Are proper tongs being used to handle all products? Including ice scoop

  Yes

  No

  N/A

• Are fries and tots being salted ?

  Yes

  No

  N/A

• Is the temp log being filled out?

  Yes

  No

  N/A

• Holding bin management observed

  Yes

  No

  N/A

• Are the correct spatulas being used ?

  Yes

  No

  N/A

• Are the correct timers being used in kitchen

  Yes

  No

  N/A

• Serve safe certified

  Yes

  No

  N/A

• Has attended Jays audit class?

  Yes

  No

  N/A

Product Quality

• Overall Quality Comments

Ave time

• Under 3:00 on curb time

  Off

  On

• Average Time:

• Average Drive thru time under 2:00

  Off

  On

• Average Time:

• Is manager controlling check back and lot checks ?

  Yes

  No

  N/A

• Under 15 %critical late

  Yes

  No

  N/A

• Under 30% late tickets

  Yes

  No

  N/A

• Under current labor goal.

  Yes

  No

  N/A

• Does the manager understand daily planner and shift deployment?

  Yes

  No

  N/A

• Overall Service Comments

• If ave time or late tickets or critical wasn’t achieved did it appear the manager was trying to make adjustments to get shift back inline?

  Yes

  No

  N/A

• What does cool p’s mean?

  Yes

  No

  N/A

• What’s our mission statement?

  Yes

  No

  N/A

• Did the manager do a full walk through including lot, kitchen and patio checks ?

  Yes

  No

  N/A

• Are carhops signing all tickets and using Wow?

  Yes

  No

  N/A

• Are correct recipes being followed ? If not did manager correct issue

  Yes

  No

  N/A

• Is manager aware of guest issues and resolving guest complaints?

  Yes

  No

  N/A

• Is manager creating a culture of speed with orders and guest issues?

  Yes

  No

  N/A

• Overall Guest Comments

• Can manager close down a carhop?

  Yes

  No

  N/A

• Can manager finalize a deposit ?

  Yes

  No

  N/A

• Is manager aware on how to handle cash shortage on carhop or deposit?

  Yes

  No

  N/A

• Can manager assign a new micros card

  Yes

  No

  N/A

• Can manager properly cancel or void a ticket ?

  Yes

  No

  N/A

• Can manager do a paid in or paid out ?

  Yes

  No

  N/A

• Can manager find or view phone list

  Yes

  No

  N/A

• Can manager check the clock in status of employees ?

  Yes

  No

  N/A

• Does manager have contact numbers for micros, Pnet, and supervisor? Does manager how to reset credit card machines ?

  Yes

  No

  N/A

• Does the manager follow and understand the compensation policy?<br>1. When is it ok to work off the clock?<br>2. Can you hold a employee off from clocking in if your labor is high?<br>3. If they take a break can you make them stay at the store during their break ?<br>4. At what point can you as a manger clock out to help labor?

  Yes

  No

  N/A

• Is manager aware of correct accident reporting? Slips, falls etc...do they know were the form is located?

  Yes

  No

  N/A

• Does manager have basic fire safety training. Location of and use of fire 🔥 extinguisher including class K.

  Yes

  No

  N/A

• Ask manager how they handle a fight on the lot, or inside issue with employees?

  Yes

  No

  N/A

• Manager name

  Sign

• Supervisor signature

  Sign

• Follow up needed or passed ?

  Off

  On