Shift Leader Certification Form

• Document No.

• Shift Leader Certification Form

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Shift Leader's Name:

Person in Charge Section

• Is the Person-in-Charge properly Modeling the Standards & Behaviors required?

  Yes

  Inconsistent

  No

• Is the Person-in-Charge properly Coaching the Standards & Behaviors required?

  Yes

  Inconsistent

  No

• Is the Person-in-Charge properly Requiring the Standards & Behaviors required?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge position themselves where they can best control the restaurant?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge have to go to the "Hot Spot" to correct a food flow or service issue?

  Yes

  Inconsistent

  No

• Is the Restaurant Operating System filled out completely and correctly?

  Yes

  Inconsistent

  No

• Is the flow of food balanced based on the proper assigning of crew to positions based on R.O.S and style of building?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge adjust R.O.S. board deployment to match changes in the crew schedule?

  Yes

  Inconsistent

  No

• Are production levels set & monitored to meet Guest needs?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge make adjustments to production levels to match Guest flow? (Verbally or Physically)

  Yes

  Inconsistent

  No

• Is the Person-in-Charge taking corrective action as needed and praising good performance?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge effectively utilize the operational systems such as Superstar Service or Breakfast Operating System?

  Yes

  Inconsistent

  No

• Is the Person-in-Charge effectively Pathing throughout the shift?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge use the Frontline & Backline Pre-Rush Checklists to make sure the restaurant is ready for the expected rush period?

  Yes

  Inconsistent

  No

• Prior to employees going on break or clocking out, has the Person-in-Charge checked the employee's area of responsibility for completion of the required tasks?

  Yes

  Inconsistent

  No

• Is thenTemperature Tracking Form filled out properly? Including any corrective action based on temperatures taken.

  Yes

  Inconsistent

  No

• Does the Person-in-Charge make necessary decisions to keep product held at the proper temperature and to Hardee's standards including product appearance?

  Yes

  Inconsistent

  No

• Are Day labels properly filled out for product in the coolers and for the produce held at room temperature.

  Yes

  Inconsistent

  No

• Are holding times checked and product discarded when the holding time has expired?

  Yes

  Inconsistent

  No

• Are cleanliness issues handled throughout the shift based on the Pathing done by the Person-in-Charge and the proper use of the Circles of Influence by the employees?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge properly train an employee using the training guides and use the three step method?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge properly train and employee on how to use the Circles of Influence Guide?

  Yes

  Inconsistent

  No

• Does the Person-in-Charge properly resolve any customer concern or complaint?

  Yes

  Inconsistent

  No

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