SHM MOD OPS Checklist

Visit FO/PBX office to inform team you are the MOD. Provide mobile number/extension for contact purposes

Visit every operations department to inform the in-charge that you are on duty.

Employees are wearing PPEs (face mask, face shiled, etc.) as required.

Employees are practicing social distancing.

Conduct shift handover with prior shift MOD (if applicable).

Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.

Attend daily pre-arrival meeting(s).

Ask Front Desk on the Enrollment goals for the day and check in on the performance throughout the day.

Ensure today's Occupancy/ADR/VIP arrival/Events information are updated on the board in back office.

Ask Front Desk to print arrival report for today (pre Check-in, VIP, Titanium guest arrivals).

Check discrepancy rooms before 9am (AM shift).

Check due out rooms between NN to 1pm (PM shift)

Rooms assigned for VIPs, Titanium guests are VCI rooms or prioritized for cleaning prior to guests' arrival time.

Keys and registration cards for pre Check-In are prepared and ready.

Empty suites are allocated for upsell (priority) and balanced inventory given to Suite guest upgrade (No Suites Go Empty).

Coordinate with In-Room Dining (IRD) to ensure VIP amenities are set-up in room prior to arrival.

Randomly select 1-2 pre Check-In/VIPs rooms to inspect.

Randomly select another 1-2 VI rooms to inspect.

Ramdomly inspect 1-2 guest floors for cleanliness, defects and uncleared IRD trays. Report defects to Engineering immediately.

Randomly inspect 1-2 Back of House stairways for cleanliness and defects.

Ensure guest lifts and lift tracks are immaculately clean and free from debris.

Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.

All entry points have thermal scanners, sanitizer dispener are refilled, sanitizing mat.

Lobby music, lighting, scent and internet are in excellent working order.

Lobby furniture and fixtures are clean, organized and in good condition.

Select 1-2 locations in the public areas to conduct MOD internet checks (Savoy Café / Poolside).

Meet and greet all VIP and Titanium guest arrivals.

Conduct at least one check-in or check-out service audit based on BSA.

Engage the guest and manage queues during heavy check-in/out periods.

Inspect luggage room and make sure guest luggage secured.

Conduct walk through during Breakfast and Happy Hour meal periods and engage VIP, Titanium guests, Club Access members.

Lounge music, lighting, scent and internet are in excellent working order.

Ensure associates are engaging guests in the Lounge.

Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

Music, lighting, scent and internet are in excellent working order.

Sound system and TV are working in gym.

Locker room is clean and guest ready.

Pool area is clean, appropriate music playing and towels are neatly stored and ready at the reception counter.

Banquet are observing safety protocols to address the new reality

Alcohol or sanitizing agents are placed on counters for easy access to guests

Limited capacity and adherence to social distancing regulations in the seating plan

Associates are wearing appropriate PPE such as face shield and face mask, as necessary

There are signages (printed or digital) reminding guests of safety protocols

Acrylic barriers are present in areas, as necessary

Associates cleared, cleaned and sanitized the dining space of the guest immediately after leaving the area

Digital signage is updated with accurate information based on Banquet Event Order (BEO).

Music, lighting, scent and internet are in excellent working order. Meeting foyer area is clean.

Report any meeting room that have visisble defects to Engineering.

If no events, all meeting rooms lights and AC are turned off with doors closed.

Restrooms are clean, odor free, trash bins emptied, supplies replenished and toilets flushing properly.

Outlets are observing safety protocols to address the new reality

Alcohol or sanitizing agents are placed on counters for easy access to guests

Limited capacity and adherence to social distancing regulations in the seating plan

Associates are wearing appropriate PPE such as face shield and face mask, as necessary

There are signages (printed or digital) reminding guests of safety protocols

Acrylic barriers are present in areas, as necessary

Associates cleared, cleaned and sanitized the dining space of the guest immediately after leaving the area

Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

Check if there are any VIP, Titanium guests, Club Access members dining in the outlets. Ensure the Member's benefit is accorded.

Employees are wearing PPEs (face mask, face shiled, etc.) as required.

Employees are practicing social distancing.

Sanitinizing dispensers are deployed and refilled.

Hallways are clean and free from debris

Light fixtures are working properly. Report any defects to Engineering.

Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.

Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment.

Loading dock is clean and cleared of all deliveries.

Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD.

Associate cafeteria and uniform room are operating in accordance to service hours.

Ensure service lifts and lift tracks are spectacularly clean and free from debris.

Shift handover to the next MOD.

Make sure report is complete.

Completed report must be given to the EO Executive Assistant for GM's review.

Share separately any comments for action to respective HODs.