Short Form Business Review Audit

• Audit Title

• Document No.

• Conducted on

  Date

• Prepared by

• Store

Approach to Store

• Store façade is clean with no visible defects

  Yes

  No

  N/A

• Store signage lighting is on

  Yes

  No

  N/A

• All lighting is in working order

  Yes

  No

  N/A

• Fixtures and equipment are in good condition with no visible signs of wear

  Yes

  No

  N/A

• There is a team member at FOH looking engaged and attentive

  Yes

  No

  N/A

Drinks fridge

• Attached is the current planogram.

• Drinks fridge is fully stocked

  Yes

  No

  N/A

• Drinks fridge is laid out in accordance with planogram

  Yes

  No

  N/A

• Product is faced out to the customer with all logos facing customers

  Yes

  No

  N/A

Front of House Cleaning

• Store front is clean and there is no visible waste

  Yes

  No

  N/A

• There is no dust or other signs of particulate waste on any FOH surfaces and vents

  Yes

  No

  N/A

• Bread and other merchandise is properly stored and sealed against environmental conditions

  Yes

  No

  N/A

• Windows are clean and streak free

  Yes

  No

  N/A

• Splashbacks or tiled surfaces are clean

  Yes

  No

  N/A

• FOH fridges are clean

  Yes

  No

  N/A

• Waste bin is clean and out of customer direct sight

  Yes

  No

  N/A

• Counter fronts are clean

  Yes

  No

  N/A

• Sandwich press is clean

  Yes

  No

  N/A

• Juice bar equipment is washed and clean

  Yes

  No

  N/A

• Knives and other utensils are clean and sterilised

  Yes

  No

  N/A

Comments

Salad Bar

• Salad bar display set up correctly with no gaps in the display

  Yes

  No

  N/A

• Salad bar display is full and abundant

  Yes

  No

  N/A

• Like products are grouped together

  Yes

  No

  N/A

• Approved containers are used for salad bar items

  Yes

  No

  N/A

• Lifters are used to minimize contents of containers whilst giving appearance of abundance

  Yes

  No

  N/A

• All products are labeled with approved Healthy Habits tags

  Yes

  No

  N/A

• Condiments bottles are clean and do not have stickers or other markings that detract from aesthetics

  Yes

  No

  N/A

• Salt and pepper shakers are at front counter and are clean and presentable

  Yes

  No

  N/A

• Margarine tub is at the front counter and is clean and presentable

  Yes

  No

  N/A

• Salad bar is topped up during peak periods with old stock being removed completely and new stock replacing

  Yes

  No

  NA

  Critical Fail

• Bags, napkins and straws are out of direct food preparation, close to hand and are clean and presentable

  Yes

  No

  N/A

Bain Marie

• Hot box light is on

  Yes

  No

  N/A

• Hot box display is full and abundant

  Yes

  No

  N/A

• Hot box display is set up correctly with correct trays for schnitzel and roast meats

  Yes

  No

  N/A

• Under trays are clean and undamaged

  Yes

  No

  N/A

• All products are labeled correctly

  Yes

  No

  N/A

• Food is at the correct temperature in the hot box

  Yes

  No

  NA

  Critical Fail

Ready to Go

• At least 2 bulk salads are on display

  Yes

  No

  N/A

• Yoghurt: is ranged in containers and attractively displayed

  Yes

  No

  N/A

• Fruit salad: is ranged in containers and attractively displayed

  Yes

  No

  N/A

• Wraps: pre-mades are ranged and attractively displayed with product faced out to customers

  Yes

  No

  N/A

• Rolls: pre-made rolls or rotis are ranged and attractively displayed with product faced out to customer

  Yes

  No

  N/A

• Pre-made product on display is prepared in accordance with Healthy Habits specifications including portioning

  Yes

  No

  N/A

• Pre-made product is packaged to Healthy Habits standard

  Yes

  No

  N/A

• Roasted vegetables are ranged in the bain marie and attractively displayed

  Yes

  No

  N/A

• Roast meats are ranged in the bain marie and attractively displayed

  Yes

  No

  N/A

Comments

Coffee Bar setup & cleanliness

• Espresso machine clean and in good repair

  Yes

  No

  N/A

• Group handles are clean and in good repair

  Yes

  No

  N/A

• Steam wand is clean and in good repair

  Yes

  No

  N/A

• Coffee grinder is clean and in good repair

  Yes

  No

  N/A

• Milk jugs are clean

  Yes

  No

  N/A

• Thermometers are clean and accurate

  Yes

  No

  N/A

• Utensils are clean

  Yes

  No

  N/A

• Knock box is clean

  Yes

  No

  N/A

• Cloth system for cleaning is in place

  Yes

  No

  N/A

Product

• Approved Coffee Product is stocked

  Yes

  No

  N/A

• Approved Tea Product is stocked

  Yes

  No

  N/A

• Approved hot chocolate product is stocked

  Yes

  No

  N/A

Comments

Presentation

• Juice bar display is full and abundant

  Yes

  No

  N/A

• Customer facing product is unblemished and appears fresh

  Yes

  No

  N/A

Juice Bar setup & Cleanliness

• Juice maker is clean and in good repair

  Yes

  No

  N/A

• Juice dispenser is clean and in good repair

  Yes

  No

  N/A

• Juice bar freezer is clean

  Yes

  No

  N/A

• Juice bar freezer is keeping product at correct temperature

  Yes

  No

  NA

  Critical Fail

• Blender and jugs clean and in good repair

  Yes

  No

  N/A

• Juice bar toolkit is accessible to staff

  Yes

  No

  N/A

Comments

Food

• Bread product is from approved supplier

  Yes

  No

  N/A

• Chicken product is from approved supplier

  Yes

  No

  N/A

• General merchandise is from Bidvest

  Yes

  No

  N/A

• Paper and smallwares are from approved supplier

  Yes

  No

  N/A

Beverages

• All beverages are from Schweppes

  Yes

  No

  N/A

• Milk and juice box product is from Lion

  Yes

  No

  N/A

Packaging

• Branded coffee cups are in stock

  Yes

  No

  N/A

• Branded sandwich bags are in stock

  Yes

  No

  N/A

• Branded deli wrap is in stock

  Yes

  No

  N/A

• Branded juice bar cups are in stock

  Yes

  No

  N/A

• Approved fruit salad cups are in stock and used

  Yes

  No

  N/A

• Approved yoghurt cups are in stock and used

  Yes

  No

  N/A

• Approved napkin products are in stock and used

  Yes

  No

  N/A

General

• Recipe manual is on site and up to date

  Yes

  No

  N/A

Comments

Cool room

• Floor is clean and free of obstruction

  Yes

  No

  N/A

• Walls are clean and free from defect or hole

  Yes

  No

  N/A

• Lighting is adequate

  Yes

  No

  N/A

• Product stored in accordance with guidelines in Operations Manual

  Yes

  No

  N/A

• Condenser fan appears to be working

  Yes

  No

  N/A

• Temperature is between 1C to 3C degrees

  Yes

  No

  NA

  Critical Fail

Cleanliness

• Daily, weekly and monthly cleaning lists are displayed and are being followed

  Yes

  No

  N/A

• Floors are in good condition with no trip hazards, cracked tiles etc

  Yes

  No

  N/A

• Floors are clean and dry - no debris or clutter on floor

  Yes

  No

  N/A

• Wet floor signs placed in recently mopped areas

  Yes

  No

  N/A

General

• Products are stored neatly on shelving

  Yes

  No

  N/A

• Lighting is adequate

  Yes

  No

  N/A

Comments

Signage

• No more than three A3 posters are displayed

  Yes

  No

  N/A

• The A3 posters do not contain conflicting offers e.g. two lunch specials of the same type of product

  Yes

  No

  N/A

• The A3 posters are for the correct day part

  Yes

  No

  N/A

• All other ancillary signage is correct brand and message

  Yes

  No

  N/A

Brand compliance

• All material displayed has been approved by Healthy Habits

  Yes

  No

  N/A

• There are no hand written or franchise owner made signs or displays

  Yes

  No

  N/A

• Loyalty cards are in stock and on display

  Yes

  No

  N/A

Promotion

• Promotional signage is displayed

  Yes

  No

  N/A

• All staff are aware of the promotion and have reviewed the marketing brief

  Yes

  No

  N/A

• All customer handouts are in stock and provided to customers

  Yes

  No

  N/A

Comments

Staff appearance

• Staff members are in full Healthy Habits uniform as described in Operations Manual

  Yes

  No

  N/A

• Uniforms are clean and presentable (i.e. not dirty, torn or faded)

  Yes

  No

  N/A

• Staff members are reasonably groomed and present professionally

  Yes

  No

  N/A

Ordering

• All passing trade that approaches the store is acknowledged with a smile and a verbal greeting

  Yes

  No

  N/A

• Customer is greeted with a smile and eye contact by staff

  Yes

  No

  N/A

• Team member requests order from customer whilst keeping eye contact

  Yes

  No

  N/A

• Team member makes product in accordance with Healthy Habits standards and JACs

  Yes

  No

  N/A

• Team member serves the customer within 3 minutes

  Yes

  No

  N/A

• Team member confirms order and suggests a drink/combo or upsell the drink

  Yes

  No

  N/A

• Team member offers loyalty card to customer or asks for loyalty card

  Yes

  No

  N/A

• Customer is thanked with a smile, eye contact and a sincere message inviting a return visit

  Yes

  No

  N/A

Comments

• There is no evidence of failure of the store to address WHS risks or to comply with the WHS System?

  Yes

  No

  N/A