Information
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Hotel Name
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Supplier
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Completed on
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Regional supplier manager
Attendees
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Hotel Manager
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Head Housekeeper
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Cluster Manager
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District Manager
Room standards
Key Information
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Current Clean & Fresh percentage YTD
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How is the current trend on Clean & Fresh performance
Job of the Day Paperwork
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Is all job of the day paperwork up to date?
Job of the Month Paperwork
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Is all job of the month paperwork up to date?
Todays Job of the Day
Clean & Fresh Room Checks
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Room Number
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Room Number
Clean & Fresh Room
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In this Section we will check the bedroom against the Right First Time Rooms standard room check guidelines:
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After entering the room, check
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Room smells pleasant?
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Door opens and closes securely and quietly?
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Signage – DND, Evac. Plan & Fire Notice sign present, clean & damage free?<br>
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Door – clean, with dust free door closer?<br>
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As you walk around the room, check
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Lights – all working with clean light switches?<br>
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Carpet – floor, edges & corners clean & hoovered, no trip hazards?<br>
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Skirting boards & Walls – visibly clean, no marks & damage free?<br>
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Moving onto the wardrobe, check
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No high level dust or rubbish across all shelves / levels & the coat rail?<br>
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Coat hangers – Six, damage free & as per Room Set Up Guide?<br>
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Towels – spare towels (if required) for the next customer?<br>
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From the wardrobe, go to the desk, check
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Desk surfaces – clean , damage free with remote as per Room Set Up Guide?<br>
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Kettle, Cups & Caddie - all clean, enough for the customer, two plastic cups & all as per Room Set Up Guide?<br>
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P.O.S – clean, damage free & as per P.O.S Guide?<br>
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TV – clean & damage free?<br>
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Chair – clean, damage free & as per Room Set Up Guide?<br>
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Bin – empty with neat bin liner, clean & damage free with no stains or food around it?<br>
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With the additional areas of the room, check
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Window(s), window sill & curtains – clean, damage free , “No Smoking” sticker in place & if the windows open, do the window restrictor(s) work?<br>
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Heater – clean, dust & damage free?<br>
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Mirror(s) & Picture (if applicable) – clean & damage free?<br>
Clean & Fresh Bed
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Move onto the bed(s), check
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Linen – clean, as per Room Set Up Guide & no visible rejects?<br>
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Pillows – as per Room Set Up Guide?<br>
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Runner – clean, damage free & as per Room Set Up Guide?<br>
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Mattress – check top left corner of bed for mattress protector?<br>
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Is the mattress turning up to date?
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Under the bed – is it clean?<br>
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Bed base – clean, damage free & truckle beds stowed away neatly?<br>
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Sofabed (unmade) – clean, damage free & as per Room Set Up Guide?
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Sofabed / Truckle Bed (made) – mattress protector on, with clean linen & no visible rejects?<br>
Clean & Fresh Bathroom
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Move into the bathroom, check
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Shower Curtain – clean both sides, damage free & as per Room Set Up Guide?
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Bath plug & drain– clean, hair free & in place?<br>
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Tiles – clean & damage free?<br>
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Towel rail – clean, damage free with towel tag & towels?<br>
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Finally, still in the bathroom, check
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Taps –buffed & straightened?<br>
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Toilet roll – 2 toilet rolls with a buffed toilet roll holder?
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Sink plug & drain – clean, hair free & in place?<br>
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Mirror & vanity unit – clean & damage free, with sanitary bags as per Room Set Up Guide?<br>
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Soap dispensers – is there soap in them, clean & damage free?
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Toilet – damage free, works & clean inside & out?<br>
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Floor – floor, edges & corners clean & hoovered, no trip hazards?<br>
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Bin – empty with neat bin liner, clean & damage free?<br>
Setup for success
Uniform standards
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Include details of orders outstanding to be escalated to the Procurement team
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Are all guest room cleaners in uniform and wearing name badges?
Buffer stock levels
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Based on the buffer stock levels document, does the hotel have sufficient available?
Linen trolley standards
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Upload photo's of all the trolleys on the corridors during the visit
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Add media
Cleaning caddies and contents
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Upload photo's of all the cleaning caddies in use during the visit
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Add media
Linen room standards
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Upload photo's of the linen rooms on site
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Add media
Training & recruitment
Recruitment
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Does the site require more staff?
Induction training
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Have all staff completed the required induction training and been signed off?
Customer first training
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Have all staff completed the required customer first training and been signed off?
Fire training
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Have all staff completed the required fire training and been signed off?
COSHH training
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Have all staff completed the required COSHH training and been signed off?
National Minimum Wage & RTW
HR Audit
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Team member
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Name
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Have they got relevant right to work documents on site?
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Enter the first day of the pay period being checked (14 days)
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Have they been paid at national minimum wage?
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Is productivity in line with expected target
Extra charges
Extra rooms
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Have any additional rooms been added during the previous 14 days on the sign off sheets
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Have they been authorised by the District Manager inline with the matrix
Extra charges
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Have any additional charges been added during the previous 14 days on the sign off sheets
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Have they been authorised by the District Manager inline with the matrix
Daily sign off
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Has each day been signed by a THL manager
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Please provide detail
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Has each day been signed off by an ISS housekeeper
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Please provide detail
Signatures of attendees
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Hotel Manager
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Head Housekeeper
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Cluster Manager
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District Manager
