SKY ENGINEER DELEVOPMENT PROGRAMME V3

• Conducted on

  Date

• Prepared by

• Location
  Address

VISIT / ENGINEER DETAILS

• VISIT NUMBER

• Postcode

• Engineer name

• I.D badge present

  YES

  NO

• Tech Number

• Engineers Manager

• Team

• Visit type

  Select SKY Q INSTALL SKY HD INSTALL SKY Q SERVICE SKY HD SERVICE MOVING HOME SKY Q MOVING HOME SKY HD

  • SKY Q INSTALL
  • SKY HD INSTALL
  • SKY Q SERVICE
  • SKY HD SERVICE
  • MOVING HOME SKY Q
  • MOVING HOME SKY HD

INSTALLATION /SERVICE

• Did the customer have an ETA

  YES

  NO

• Did engineer do a walk through with customer before starting any work

  YES

  NO

• SETUP DESCRIPTION
  I.e double section ladder used to access flat roof 9 meter strap used as top half of building is tiled.

• DISH LOCATION

  Media

• Any additional info

• LADDER EQUIPMENT SETUP

  Media

• P.P.E used

  Select MANUAL HANDLING GLOVES HELMET GOGGLES EAR DEFENDERS HI VIS JACKET

  • MANUAL HANDLING GLOVES
  • HELMET
  • GOGGLES
  • EAR DEFENDERS
  • HI VIS JACKET

• LADDER EQUIPMENT USED

  Select LADDER MATE MIRCOLITE 5 METER ROPE 10 METER ROPE 15 METER ROPE SINGLE SECTION DOUBLE SECTION TRIPLE SECTION CAT LADDERS 9 METER RACHET STRAP 2 METER RACHET STRAP 4 METER RACHET STRAP 1 METER RACHET STRAP 10MM EYE BOLT/S 20MM EYE BOLT/S YELLOW SLING/S COMBI LADDERS BLACK STROPS

  • LADDER MATE
  • MIRCOLITE
  • 5 METER ROPE
  • 10 METER ROPE
  • 15 METER ROPE
  • SINGLE SECTION
  • DOUBLE SECTION
  • TRIPLE SECTION
  • CAT LADDERS
  • 9 METER RACHET STRAP
  • 2 METER RACHET STRAP
  • 4 METER RACHET STRAP
  • 1 METER RACHET STRAP
  • 10MM EYE BOLT/S
  • 20MM EYE BOLT/S
  • YELLOW SLING/S
  • COMBI LADDERS
  • BLACK STROPS

• Did the engineer do any drilling on this visit

  YES

  NO

• Was the metal detector used correctly.

  YES

  NO

• Any additional info

• EXTERNAL CABLING

  Media

• Detailed description.

• INTERNAL CABLING

  Media

• Detailed description

SM3 USAGE, MESH, IKNOW 2

• Did engineer check signals and completed data logger at the dish

  YES

  NO

• If cable already in place, were the F connectors changed.

  YES

  NO

• Picture of signal test and data logger.

  Media

• SKY HD or SKY Q setup correctly to the customers TV.

  YES

  NO

• Did the engineer use I know 2 during the visit

  YES

  NO

• Did the engineer follow the installation guide on I know 2

  YES

  NO

• Has the customers broadband been setup to the sky equipment properly

  YES

  NO

• Picture of system details

  Media

• Software download completed

  YES

  NO

• Mini boxes installed

  YES

  NO

• Did the engineer use the chrome app

  YES

  NO

• Did engineer explain to mentor about the readings on chrome app

  YES

  NO

• Picture of the mesh

  Media

• Any additional information based on the SM3, mesh tool, chrome app, installation of sky equipment meshing sky Q equipment together etc etc. (Please give as much info as possible as this can be used for the engineers development).

CUSTOMER EXPERIENCE

• Has engineer given the customer a complete Demo

  YES

  NO

• Has the customer been informed of any ACEs (If applicable)

  YES

  NO

• Has the customer got the sky Q app or SKY GO

  YES

  NO

• Did the engineer explain about the customer survey

  YES

  NO

• Any additional info

FEEDBACK AND SUPPORT

• ENGINEER ONLY Time for you to put your own thoughts about this visit, you can enter anything you like

• How do you feel the installation / service went today.

• Based on this visit. If you came across this visit again would you have done anything different.

• Has your coach/mentor been supporting you throughout the visit.

• Rate your VIP engineer based on today's visit (1 being bad to 10 Being Great )

• Rate your engineer based on today's visit (1 being bad to 10 Being great )

• VIP engineer comments.

• ENGINEER SIGNATURE

  Sign

• VIP ENGINEER SIGNATURE

  Sign

• THIS IAUDITOR WILL BE SENT TO YOUR MANAGER AND CAN BE USED AS EVIDENCE FOR YOUR DEVELOPMENT AND PDP.