Sky Q Installation Feedback

• Site Address

• Name of Installer/s

• Date of Inspection

  Date

• Inspected by

• Document No.

Pre-Install

• Was Job Description Correct on SID?

  Yes

  No

  N/A

• Pre Calls Completed?

  Yes

  No

  N/A

• Install Walkthrough completed with customer?

  Yes

  No

  N/A

• Correct status on SID?

  Yes

  No

  N/A

Dish Install or Communal Install

• Please select whether Dish Install or Communal Install

  Mini Dish Install

  Communal (DSCR) Install

Communal Install

• System Type

  Shared Dish

  I.R.S

  SCS / SCR

• Has a DSCR been installed at Headend?

  Yes

  No

• What has been done to rectify?

• Were signal levels good at DSCR?

  Yes

  No

• What has been done to rectify?

• Was any additional stock / Hardware used at headend?

  Yes

  No

• Please add additional stock items

• Please scan barcodes of additional DSCR

DSCR

• Please scan DSCR switches

• Did a new cable need to be run to flat?

  Yes

  No

• Did cable need to be toned out?

  Yes

  No

  N/A

• How long did this take?

• How Long did this take?

• How long was cable run in metres?

• What consumables were used? (Please list all Including cable)

• Were signal levels good at Q box location?

  Yes

  No

• What was done to rectify?

• Was a Power Inserter required?

  Yes

  No

• Total time to get signal to flat working?

Dish Install

• Was a New Mini Dish Installed?

  Yes

  No

• LNB type used?

  Wideband

  Hybrid

• Did Cabling need replacing?

  Yes

  No

• How much cable was used (metres)?

• What Consumables were used? (Please list all including cable)

• Total Time of Dish Install

Home Network (WIFI Mesh)

• Was Sky Hub 3 installed?

  Yes

  No

• Was it active?

  Yes

  No

• Was a WIFI Booster required to create network?

  Yes

  No

• Home network (WIFI) checked on SKY Master 3?

  Yes

  No

  N/A

• Were there any problems encountered setting up network?

  Yes

  No

• Please provide details

SkyQ Silver / SkyQ Install

• Was the correct Installation Process of SkyQ box followed correctly?

  Yes

  No

  N/A

• Did engineer check signal levels at source?

  Yes

  No

  N/A

• Did the engineer highlight "Simple, Personal, Exciting" during showcase?

  Yes

  No

  N/A

• Were there any Problems encountered Installing SkyQ box

  Yes

  No

• Please provide details

• How Long did SkyQ setup take?

Mini Box Installation

• How Many Mini Boxes have been installed

  1

  2

  3

  4

Mini Box 1 Install

• Was the correct Installation Process of Mini box followed correctly?

  Yes

  No

  N/A

• Were there any Problems encountered Installing Mini Box 1

  Yes

  No

• Please provide details

• How Long did Mini Box 1 setup take?

Mini Box 2 Install

• Was the correct Installation Process of Mini box followed correctly?

  Yes

  No

  N/A

• Were there any Problems encountered Installing Mini Box 2

  Yes

  No

• Please provide details

• How Long did Mini Box 2 setup take?

Mini Box 1 Install

• Was the correct Installation Process of Mini box followed correctly?

  Yes

  No

  N/A

• Were there any Problems encountered Installing Mini Box 1

  Yes

  No

• Please provide details

• How Long did Mini Box 1 setup take?

Apps on Tablets

• Were there any problems encountered loading Q app on tablet?

  Yes

  No

• Please provide details

• Time it took to get Q up and running on tablet?

Total Time of Complete Installation from start to finish

• Please enter total time it took to complete entire Install from start to finish

Post Install (with Customer)

• Did the engineer arrive within specified ETA?

  Yes

  No

  N/A

• Was the engineer polite, courteous and professional?

  Yes

  No

  N/A

• Did the engineer uplift any equipment / added to iPad?

  Yes

  No

• Would customer recommend LDTV to family and friends?

  Yes

  No

  N/A

• Did the engineer showcase leave you happy and confident with all the functions on your new SKY Q box / boxes?

  Yes

  No

  N/A

Signatures

• Installer

  Sign

• Customer

  Sign

• Supervisor

  Sign