Title Page

  • Site conducted

  • Conducted on

  • Prepared by

Point of Sale (MCO)

  • How many MCO's are fitted in the store?

  • Are all of of the MCO's in a functional state?

  • Are any MCO's functional, but have hardware or software related performance issues?

  • Which MCO's are having the performance issues?

  • Are you able to rectify all of the MCO performance issues whilst on-site today?

  • Do all of the affected MCO's have an open ServiceNOW ticket?

  • Which MCO's are in a non-working state?

  • Are you able to rectify all of the non-working MCO's whilst on-site today?

  • Do all of the non-working MCO's have open ServiceNOW tickets?

  • Are all of the MCO's online & connected to the LAN network?

  • Which MCO's are offline?

  • Are you able to fix all of the offline MCO issues whilst on-site today?

  • Do all of the offline MCO issues have an open ServiceNOW ticket?

  • Do all of the MCO's have good hardware condition?

  • Which MCO's do not have good hardware condition?

  • Were you able to improve the hardware condition of all the affected MCO's?

  • Do all of the hardware condition issues have open ServiceNOW ticket?

  • Do all of the MCO base units have good cable management?

  • Which MCO base units have bad cable management?

  • Are you able to improve the bad cable management on all of the affected MCOs?

  • Do all of the cable management issues have open ServiceNOW ticket?

  • Do all of the MCO base units have good air circulation?

  • Which MCO base units have bad air circulation?

  • Were you able to improve the air circulation of all the affected MCO's?

  • Do all of the remaining issues have open an ServiceNOW ticket?

  • Are all of the MCO's clean?

  • Which MCO's are not clean and require cleaning?

  • Are you able to clean all of the affected MCO's on your visit today?

Self Check Outs

  • Does the store have SCO (Self Check Outs) installed?

SCO (Self Check Outs)

  • How many SCO's are fitted in the store?

  • Are all of of the SCO's in a functional state?

  • Which SCO's are currently in a non-functional state?

  • Are you able to fix all of the non-working SCO's whilst on site today?

  • Do all of the non-working SCO's have an open ServiceNOW ticket?

  • Are all of the SCO's online & connected to the LAN network?

  • Which SCO's are offline?

  • Were you able to rectify all of the offline SCO issues whilst on-site today?

  • Do all of the offline SCO issues have an open ServiceNOW ticket?

  • Are all the undersides of the SCO weighing scales clean?

  • Which SCO scales are not clean and require cleaning?

  • Are you able to clean all of the affected SCO's on your visit today?

MCO & SCO Photos

  • Please take a photo of each MCO & SCO lane in the store -

Chip & Pin Devices (PED's)

  • How many Chip & Pin devices are fitted in the store?

  • Are all of the Chip & Pin Devices in working order?

  • Which Chip & Pin devices are currently in a non-working state?

  • Are you able to fix all of the non-working Chip & Pin devices whilst on site today?

  • Do all of the non-working Chip & Pins devices have an open ServiceNOW ticket?

  • Are all of the Chip & Pin device online & connected to the LAN network?

  • Which Chip & Pins are offline?

  • Were you able to rectify all of the offline Chip & Pins issues whilst on-site today?

  • Do all of the offline Chip & Pin issues have an open ServiceNOW ticket?

  • Do all of the Chip & Pin devices have good hardware condition?

  • Which Chip & Pin devices do not have good hardware condition?

  • Were you able to improve the hardware condition of all of the affected Chip & Pin devices whilst on-site today?

  • Do all of the Chip & Pin hardware condition issues have an open ServiceNOW ticket?

Wastage Till

  • Does the store have Wastage Till?

  • Is the Wastage Till online & connected to the LAN network?

  • Were you able to rectify the connection issue whilst on site today?

  • Does the Wastage Till have good hardware condition?

  • Are you able to rectify the issues causing the bad hardware condition?

ESL Access Points

  • Does the store have ESL? (Electronic Shelf Labelling)

  • How many ESL Access Points do the store have installed?

  • Are all of the ESL Access Points displaying a unique identifier number?

  • Which ESL Access Points are not showing a unique identifier number?

  • Are you able to rectify the issue whilst on-site today?

  • Are all of the ESL Access Points connected to the internal network?

  • Which ESL Access Points are not connected to the internal network?

  • Are you able to fix all of the ESL network issues whilst on site today?

  • Do all of the ESL network issues have an open ServiceNOW ticket?

Network Cabinet

  • Assess the dust build up within the network cabinet. Provide a rating - (1 - BAD - 5 GOOD)

  • Does the dust build up directly affect the airflow of the core networking equipment? (Router, Switches and Server)

  • Which networking hardware air vents are directly affected by the dust build up?

  • Are you able to remove the dust on any of the affected networking hardware air vents?

  • Have you removed the dust from all of the affected air vents?

  • Which air vents require an engineer visit to clear the dust?

  • Assess the cable management within the network cabinet. Provide a rating - (1 - BAD - 5 GOOD)

  • Provide a photo of the cable management and raise an engineer to rectify.

Wi-Fi Performance

  • Is the store aware of any Wi-Fi dead spots / areas with poor Wi-Fi performance?

  • Perform a Wi-Fi coverage & speed test in the locations with poor Wi-Fi performance?

  • Perform a Wi-Fi speed test on the shop floor and record the results -

  • Perform a Wi-Fi speed test in the warehouse area and record the results -

  • Perform a Wi-Fi speed test in the back office and record the results -

  • Does the store have Click & Collect?

  • Perform a Wi-Fi speed test in the external click & collect area and record the results -

MDT

  • Is the MDT in physical working condition?

  • What type of issue is affecting the MDT?

  • Are you able to rectify the network connectivity issue whilst on-site today?

  • Are you able to rectify the hardware related issue whilst on-site today?

  • Are you able to rectify the software related issue whilst on-site today?

  • Does the store have a spare MDT battery?

  • Is the MDT Cradle in working condition?

  • What type of issue is affecting the MDT Cradle?

  • Are you able to rectify the connectivity issue?

  • Are you able to rectify the power issue?

Thin Client Computers

  • How many Thin Client Computers does the store have?

  • Are all the Thin Client computers in working condition?

  • Which Thin Client Computers are not in working condition?

  • Are you able to fix all of the non-working Thin Client Computers whilst on-site today?

  • Do all of the Thin Client Computers have good hardware condition?

  • Please select the affected Thin Client Computers -

  • What issues are affecting the Thin Client Computers?

  • Are you able to remove the dust build-up on all of the affected Thin Client Computers?

  • How bad is the physical damage?

  • Are the Keyboard and Mouse in working condition?

Printer

  • What type of printer is installed in the store?

  • Is the printer in working condition?

  • What type of issue is affecting the printer?

  • What type of hardware issue is affecting the printer?

  • Are you able to fix the issues whilst on-site today?

  • What type of software issue is affecting the printer?

  • Are you able to fix the issues whilst on-site today?

  • What type of network connectivity issue is affecting the printer?

  • Are you able to fix the issues whilst on-site today?

Almex Device

  • Does the store have an Almex Device?

  • How many Almex Devices do the store have?

  • Are all Almex Devices in working condition?

  • What type of issue is affecting the Almex Device(s)?

  • Are you able to rectify the issue whilst on-site today?

  • Does the store have a protective case for all Almex Devices?

Phone Landline

  • Does the store have a Landline Phone?

  • Does the Landline Phone function correctly?

  • What issues affect the Landline Phone?

Infrastructure Keys

POS / MCO Keys

  • Does the store have keys to access the base unit of all POS / MCO's in the store?

  • Does the store have a key to open the PED security cable on all manned tills?

SCO's (Self Check Outs)

  • Does the store have a key to open the PED security cable on all SCOs?

Network Infrastructure Cabinet

  • Does the store have a key to open the Comms Cabinet?

Store Management Sign-Off

  • Signature

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