SNT Store Audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• How many MCO's are fitted in the store?

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19

• Are all of of the MCO's in a functional state?

  Yes

  No

• Are any MCO's functional, but have hardware or software related performance issues?

  Yes

  No

• Which MCO's are having the performance issues?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19

• Are you able to rectify all of the MCO performance issues whilst on-site today?

  Yes

  No

• Do all of the affected MCO's have an open ServiceNOW ticket?

  Yes

  No

• Which MCO's are in a non-working state?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19

• Are you able to rectify all of the non-working MCO's whilst on-site today?

  Yes

  No

• Do all of the non-working MCO's have open ServiceNOW tickets?

  Yes

  No

• Are all of the MCO's online & connected to the LAN network?

  Yes

  No

• Which MCO's are offline?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19

• Are you able to fix all of the offline MCO issues whilst on-site today?

  Yes

  No

• Do all of the offline MCO issues have an open ServiceNOW ticket?

  Yes

  No

• Do all of the MCO's have good hardware condition?

  Yes

  No

• Which MCO's do not have good hardware condition?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19

• Were you able to improve the hardware condition of all the affected MCO's?

  Yes

  No

• Do all of the hardware condition issues have open ServiceNOW ticket?

  Yes

  No

• Do all of the MCO base units have good cable management?

  Yes

  No

• Which MCO base units have bad cable management?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19 SCO 1 SCO 2 SCO 3 SCO 4 SCO 5 SCO 6 SCO 7 SCO 8 SCO 9 SCO 10 SCO 11 SCO 12 SCO 13 SCO 14 SCO 15 SCO 16 SCO 17 SCO 18 SCO 19 EFT 1 EFT 2 EFT 3 EFT 4 EFT 5 EFT 6 EFT 7 EFT 8 EFT 9 EFT 10 EFT 11 EFT 12 EFT 13 EFT 14 EFT 15 EFT 16 EFT 17 EFT 18 EFT 19 TC-1 TC-2 TC-3 TC-4 TC-5 PRI 1 (PRINTER) MDT ESL 1 ESL 2 ESL 3 ESL 4 ESL 5 ESL 6 AP 1 AP 2 AP 3 AP 4 AP 5 AP 6 AP 7 AP 8 AP 9 AP 10 CCTV Time Clock Carel / Tridium LAN 1 LAN 2 LAN 3 LAN 4 IDRAC

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19
  • SCO 1
  • SCO 2
  • SCO 3
  • SCO 4
  • SCO 5
  • SCO 6
  • SCO 7
  • SCO 8
  • SCO 9
  • SCO 10
  • SCO 11
  • SCO 12
  • SCO 13
  • SCO 14
  • SCO 15
  • SCO 16
  • SCO 17
  • SCO 18
  • SCO 19
  • EFT 1
  • EFT 2
  • EFT 3
  • EFT 4
  • EFT 5
  • EFT 6
  • EFT 7
  • EFT 8
  • EFT 9
  • EFT 10
  • EFT 11
  • EFT 12
  • EFT 13
  • EFT 14
  • EFT 15
  • EFT 16
  • EFT 17
  • EFT 18
  • EFT 19
  • TC-1
  • TC-2
  • TC-3
  • TC-4
  • TC-5
  • PRI 1 (PRINTER)
  • MDT
  • ESL 1
  • ESL 2
  • ESL 3
  • ESL 4
  • ESL 5
  • ESL 6
  • AP 1
  • AP 2
  • AP 3
  • AP 4
  • AP 5
  • AP 6
  • AP 7
  • AP 8
  • AP 9
  • AP 10
  • CCTV
  • Time Clock
  • Carel / Tridium
  • LAN 1
  • LAN 2
  • LAN 3
  • LAN 4
  • IDRAC

• Are you able to improve the bad cable management on all of the affected MCOs?

  Yes

  No

• Do all of the cable management issues have open ServiceNOW ticket?

  Yes

  No

• Do all of the MCO base units have good air circulation?

  Yes

  No

• Which MCO base units have bad air circulation?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19

• Were you able to improve the air circulation of all the affected MCO's?

  Yes

  No

• Do all of the remaining issues have open an ServiceNOW ticket?

  Yes

  No

• Are all of the MCO's clean?

  Yes

  No

• Which MCO's are not clean and require cleaning?

  Select POS 1 POS 2 POS 3 POS 4 POS 5 POS 6 POS 7 POS 8 POS 9 POS 10 POS 11 POS 12 POS 13 POS 14 POS 15 POS 16 POS 17 POS 18 POS 19

  • POS 1
  • POS 2
  • POS 3
  • POS 4
  • POS 5
  • POS 6
  • POS 7
  • POS 8
  • POS 9
  • POS 10
  • POS 11
  • POS 12
  • POS 13
  • POS 14
  • POS 15
  • POS 16
  • POS 17
  • POS 18
  • POS 19

• Are you able to clean all of the affected MCO's on your visit today?

  Yes

  No

• Does the store have SCO (Self Check Outs) installed?

  Yes

  No

SCO (Self Check Outs)

• How many SCO's are fitted in the store?

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19

• Are all of of the SCO's in a functional state?

  Yes

  No

• Which SCO's are currently in a non-functional state?

  Select SCO 1 SCO 2 SCO 3 SCO 4 SCO 5 SCO 6 SCO 7 SCO 8 SCO 9 SCO 10 SCO 11 SCO 12 SCO 13 SCO 14 SCO 15 SCO 16 SCO 17 SCO 18 SCO 19

  • SCO 1
  • SCO 2
  • SCO 3
  • SCO 4
  • SCO 5
  • SCO 6
  • SCO 7
  • SCO 8
  • SCO 9
  • SCO 10
  • SCO 11
  • SCO 12
  • SCO 13
  • SCO 14
  • SCO 15
  • SCO 16
  • SCO 17
  • SCO 18
  • SCO 19

• Are you able to fix all of the non-working SCO's whilst on site today?

  Yes

  No

• Do all of the non-working SCO's have an open ServiceNOW ticket?

  Yes

  No

• Are all of the SCO's online & connected to the LAN network?

  Yes

  No

• Which SCO's are offline?

  Select SCO 1 SCO 2 SCO 3 SCO 4 SCO 5 SCO 6 SCO 7 SCO 8 SCO 9 SCO 10 SCO 11 SCO 12 SCO 13 SCO 14 SCO 15 SCO 16 SCO 17 SCO 18 SCO 19

  • SCO 1
  • SCO 2
  • SCO 3
  • SCO 4
  • SCO 5
  • SCO 6
  • SCO 7
  • SCO 8
  • SCO 9
  • SCO 10
  • SCO 11
  • SCO 12
  • SCO 13
  • SCO 14
  • SCO 15
  • SCO 16
  • SCO 17
  • SCO 18
  • SCO 19

• Were you able to rectify all of the offline SCO issues whilst on-site today?

  Yes

  No

• Do all of the offline SCO issues have an open ServiceNOW ticket?

  Yes

  No

• Are all the undersides of the SCO weighing scales clean?

  Yes

  No

• Which SCO scales are not clean and require cleaning?

  Select SCO 1 SCO 2 SCO 3 SCO 4 SCO 5 SCO 6 SCO 7 SCO 8 SCO 9 SCO 10 SCO 11 SCO 12 SCO 13 SCO 14 SCO 15 SCO 16 SCO 17 SCO 18 SCO 19

  • SCO 1
  • SCO 2
  • SCO 3
  • SCO 4
  • SCO 5
  • SCO 6
  • SCO 7
  • SCO 8
  • SCO 9
  • SCO 10
  • SCO 11
  • SCO 12
  • SCO 13
  • SCO 14
  • SCO 15
  • SCO 16
  • SCO 17
  • SCO 18
  • SCO 19

• Are you able to clean all of the affected SCO's on your visit today?

  Yes

  No

• Please take a photo of each MCO & SCO lane in the store -

  Media

• How many Chip & Pin devices are fitted in the store?

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19

• Are all of the Chip & Pin Devices in working order?

  Yes

  No

• Which Chip & Pin devices are currently in a non-working state?

  Select PED 1 PED2 PED 3 PED 4 PED 5 PED 6 PED 7 PED 8 PED 9 PED 10 PED 11 PED 12 PED 13 PED 14 PED 15 PED 16 PED 17 PED 18 PED 19

  • PED 1
  • PED2
  • PED 3
  • PED 4
  • PED 5
  • PED 6
  • PED 7
  • PED 8
  • PED 9
  • PED 10
  • PED 11
  • PED 12
  • PED 13
  • PED 14
  • PED 15
  • PED 16
  • PED 17
  • PED 18
  • PED 19

• Are you able to fix all of the non-working Chip & Pin devices whilst on site today?

  Yes

  No

• Do all of the non-working Chip & Pins devices have an open ServiceNOW ticket?

  Yes

  No

• Are all of the Chip & Pin device online & connected to the LAN network?

  Yes

  No

• Which Chip & Pins are offline?

  Select PED 1 PED2 PED 3 PED 4 PED 5 PED 6 PED 7 PED 8 PED 9 PED 10 PED 11 PED 12 PED 13 PED 14 PED 15 PED 16 PED 17 PED 18 PED 19

  • PED 1
  • PED2
  • PED 3
  • PED 4
  • PED 5
  • PED 6
  • PED 7
  • PED 8
  • PED 9
  • PED 10
  • PED 11
  • PED 12
  • PED 13
  • PED 14
  • PED 15
  • PED 16
  • PED 17
  • PED 18
  • PED 19

• Were you able to rectify all of the offline Chip & Pins issues whilst on-site today?

  Yes

  No

• Do all of the offline Chip & Pin issues have an open ServiceNOW ticket?

  Yes

  No

• Do all of the Chip & Pin devices have good hardware condition?

  Yes

  No

• Which Chip & Pin devices do not have good hardware condition?

  Select PED 1 PED2 PED 3 PED 4 PED 5 PED 6 PED 7 PED 8 PED 9 PED 10 PED 11 PED 12 PED 13 PED 14 PED 15 PED 16 PED 17 PED 18 PED 19

  • PED 1
  • PED2
  • PED 3
  • PED 4
  • PED 5
  • PED 6
  • PED 7
  • PED 8
  • PED 9
  • PED 10
  • PED 11
  • PED 12
  • PED 13
  • PED 14
  • PED 15
  • PED 16
  • PED 17
  • PED 18
  • PED 19

• Were you able to improve the hardware condition of all of the affected Chip & Pin devices whilst on-site today?

  Yes

  No

• Do all of the Chip & Pin hardware condition issues have an open ServiceNOW ticket?

  Yes

  No

• Does the store have Wastage Till?

  Yes

  No

• Is the Wastage Till online & connected to the LAN network?

  Yes

  No

• Were you able to rectify the connection issue whilst on site today?

  Yes

  No

• Does the Wastage Till have good hardware condition?

  Yes

  No

• Are you able to rectify the issues causing the bad hardware condition?

  Yes

  No

• Does the store have ESL? (Electronic Shelf Labelling)

  Yes

  No

• How many ESL Access Points do the store have installed?

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19

• Are all of the ESL Access Points displaying a unique identifier number?

  Yes

  No

• Which ESL Access Points are not showing a unique identifier number?

  Select ESL 1 ESL 2 ESL 3 ESL 4 ESL 5 ESL 6 ESL 7 ESL 8

  • ESL 1
  • ESL 2
  • ESL 3
  • ESL 4
  • ESL 5
  • ESL 6
  • ESL 7
  • ESL 8

• Are you able to rectify the issue whilst on-site today?

  Select Yes No

  • Yes
  • No

• Are all of the ESL Access Points connected to the internal network?

  Yes

  No

• Which ESL Access Points are not connected to the internal network?

  Select ESL 1 ESL 2 ESL 3 ESL 4 ESL 5 ESL 6 ESL 7 ESL 8

  • ESL 1
  • ESL 2
  • ESL 3
  • ESL 4
  • ESL 5
  • ESL 6
  • ESL 7
  • ESL 8

• Are you able to fix all of the ESL network issues whilst on site today?

  Yes

  No

• Do all of the ESL network issues have an open ServiceNOW ticket?

  Yes

  No

• Assess the dust build up within the network cabinet. Provide a rating - (1 - BAD - 5 GOOD)

• Does the dust build up directly affect the airflow of the core networking equipment? (Router, Switches and Server)

  Yes

  No

• Which networking hardware air vents are directly affected by the dust build up?

  Select Router Switch 1 Switch 2 Server Patch Panel 1 Patch Panel 2 Patch Panel 3 Patch Panel 4

  • Router
  • Switch 1
  • Switch 2
  • Server
  • Patch Panel 1
  • Patch Panel 2
  • Patch Panel 3
  • Patch Panel 4

• Are you able to remove the dust on any of the affected networking hardware air vents?

  Yes

  No

• Have you removed the dust from all of the affected air vents?

  Yes

  No

• Which air vents require an engineer visit to clear the dust?

  Select Router Switch 1 Switch 2 Server Patch Panel 1 Patch Panel 2 Patch Panel 3 Patch Panel 4

  • Router
  • Switch 1
  • Switch 2
  • Server
  • Patch Panel 1
  • Patch Panel 2
  • Patch Panel 3
  • Patch Panel 4

• Assess the cable management within the network cabinet. Provide a rating - (1 - BAD - 5 GOOD)

• Provide a photo of the cable management and raise an engineer to rectify.

  Media

• Is the store aware of any Wi-Fi dead spots / areas with poor Wi-Fi performance?

  Yes

  No

• Perform a Wi-Fi coverage & speed test in the locations with poor Wi-Fi performance?

  Media

• Perform a Wi-Fi speed test on the shop floor and record the results -

  Media

• Perform a Wi-Fi speed test in the warehouse area and record the results -

  Media

• Perform a Wi-Fi speed test in the back office and record the results -

  Media

• Does the store have Click & Collect?

  Yes

  No

• Perform a Wi-Fi speed test in the external click & collect area and record the results -

  Media

• Is the MDT in physical working condition?

  Yes

  No

• What type of issue is affecting the MDT?

  Select Network Connectivity Issue Hardware Issue Software Issue

  • Network Connectivity Issue
  • Hardware Issue
  • Software Issue

• Are you able to rectify the network connectivity issue whilst on-site today?

  Yes

  No

• Are you able to rectify the hardware related issue whilst on-site today?

  Yes

  No

• Are you able to rectify the software related issue whilst on-site today?

  Yes

  No

• Does the store have a spare MDT battery?

  Yes

  No

• Is the MDT Cradle in working condition?

  Yes

  No

• What type of issue is affecting the MDT Cradle?

  Select Deformed Connection Pins Network Connectivity No Power

  • Deformed Connection Pins
  • Network Connectivity
  • No Power

• Are you able to rectify the connectivity issue?

  Yes

  No

• Are you able to rectify the power issue?

  Yes

  No

• How many Thin Client Computers does the store have?

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19

• Are all the Thin Client computers in working condition?

  Yes

  No

• Which Thin Client Computers are not in working condition?

  Select Thin Client 1 Thin Client 2 Thin Client 3 Thin Client 4 Thin Client 5 Thin Client 6

  • Thin Client 1
  • Thin Client 2
  • Thin Client 3
  • Thin Client 4
  • Thin Client 5
  • Thin Client 6

• Are you able to fix all of the non-working Thin Client Computers whilst on-site today?

  Yes

  No

• Do all of the Thin Client Computers have good hardware condition?

  Yes

  No

• Please select the affected Thin Client Computers -

  Select Thin Client 1 Thin Client 2 Thin Client 3 Thin Client 4 Thin Client 5 Thin Client 6

  • Thin Client 1
  • Thin Client 2
  • Thin Client 3
  • Thin Client 4
  • Thin Client 5
  • Thin Client 6

• What issues are affecting the Thin Client Computers?

  Select Dust Build-up Physical Damage Liquid Damage Poor Cable Management

  • Dust Build-up
  • Physical Damage
  • Liquid Damage
  • Poor Cable Management

• Are you able to remove the dust build-up on all of the affected Thin Client Computers?

  Yes

  No

• How bad is the physical damage?

• Are the Keyboard and Mouse in working condition?

  Yes

  No

• What type of printer is installed in the store?

  Kyocera

  Brother

• Is the printer in working condition?

  Yes

  No

• What type of issue is affecting the printer?

  Hardware Issue

  Software Issue

  Network Connectivity Issue

• What type of hardware issue is affecting the printer?

  Select Toner Drum Paper Jam Price Card Printing Paper Printing

  • Toner
  • Drum
  • Paper Jam
  • Price Card Printing
  • Paper Printing

• Are you able to fix the issues whilst on-site today?

  Fixed on site

  Engineer Required

  Delivery Required

• What type of software issue is affecting the printer?

  Select Printer Drivers Slow Performance Out Of Date Firmware

  • Printer Drivers
  • Slow Performance
  • Out Of Date Firmware

• Are you able to fix the issues whilst on-site today?

  Fixed on site

  Engineer Required

  Delivery Required

• What type of network connectivity issue is affecting the printer?

  Select Faulty Structured Cabling Faulty LAN Cabling Print Server Configuration LAN Cabling Misconfiguration

  • Faulty Structured Cabling
  • Faulty LAN Cabling
  • Print Server Configuration
  • LAN Cabling Misconfiguration

• Are you able to fix the issues whilst on-site today?

  Fixed on site

  Engineer Required

  Delivery Required

• Does the store have an Almex Device?

  Yes

  No

• How many Almex Devices do the store have?

  Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19

• Are all Almex Devices in working condition?

  Yes

  No

• What type of issue is affecting the Almex Device(s)?

  Select Application Issue Software Performance Issue Hardware Issue Network Connectivity Issue

  • Application Issue
  • Software Performance Issue
  • Hardware Issue
  • Network Connectivity Issue

• Are you able to rectify the issue whilst on-site today?

  Yes

  No

• Does the store have a protective case for all Almex Devices?

  Yes

  No

• Does the store have a Landline Phone?

  Yes

  No

• Does the Landline Phone function correctly?

  Yes

  No

• What issues affect the Landline Phone?

  Outbound Call Issue

  Inbound Call Issue

  Call Quality Issue

  Hardware Issue

  Landline Issue

POS / MCO Keys

• Does the store have keys to access the base unit of all POS / MCO's in the store?

  Yes

  No

• Does the store have a key to open the PED security cable on all manned tills?

  Yes

  No

SCO's (Self Check Outs)

• Does the store have a key to open the PED security cable on all SCOs?

  Yes

  No

Network Infrastructure Cabinet

• Does the store have a key to open the Comms Cabinet?

  Yes

  No

• Signature

  Sign