SOP report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Overall

• Were all team members you encountered friendly and welcoming?

  YES

  NO

• Were all toilets clean and in order?

  YES

  NO

LITMUS

• Was the music, temperature and lighting correct for the time of visit?

  YES

  NO

• Was the playlist correct for the current customers?

  YES

  NO

• Was the sound correct for both live sets and c-burn?

  YES

  NO

Restaurant

• Was the table top clean and the table set correctly - basket to spec?

  YES

  NO

• Were you suggestively sold the specials and offered personalised sides with your order?

  YES

  NO

• Were the timings of all courses correct and if not did the MOD touch your table?

  YES

  NO

Kitchen

• Does kitchen look tidy?

  YES

  NO

• Are chefs in full uniform (black jacket and apron)?

  YES

  NO

• Note ticket times on food

• Does the food look fresh and to spec? (take picture of the food)

  YES

  NO

• Is the food tasty?

  YES

  NO

• Seasoned well?

  YES

  NO

• Correct temperature?

  YES

  NO

Bar

• Does the bar & bartender look presentable? (Shop Window + Clean uniform)

  YES

  NO

• Were the friendly and engaged with the guests?

  YES

  NO

• Is your drink well balanced and taste as you expect?

  YES

  NO

• Is the presentation of your drink correct? (Big Sexy Garnish, look fresh and where applicable presented alongside straw)

  YES

  NO

Summary

• General Comments