Spotlight Retail Group Loss Prevention Audit

Information

Store
Store Number followed by Store Name (i.e. 011 Launceston Spotlight)
Audit No.
Conducted on
Risk Manager

Store Details / Previous Audit / Executive Summary

Store Details

Store Name
Store Number followed by Store Name (i.e. 011 Launceston Spotlight)
Address
Store Manager
Regional Manager
Photo/s of store

Previous Audit

Previous Audit Completed
Date of previous Audit
Score of previous Audit
Risk Manager who completed Audit
Major Issues identified in Audit

Executive Summary from this Audit

Executive Summary
Additional comments / photo's required for items or issues not contained in this Audit
Any additional photo/s for items or issues not contained in this Audit
Any comments for items or issues not contained in this Audit

Weighting: Each question has been weighted in relation to it's importance, severity or risk to the business. The Weights are listed next to each question within brackets. The higher the risk, the more points the question is worth. Questions are weighted as follows: (1) - Low risk, importance or severity (2) - Medium risk, importance or severity (3) - High risk, importance or severity

Scoring Results: Each question is scored against the level of completion or competence demonstrated versus the SOP / Process / Requirement. Some questions allow for a partial completion to not to over penalise the store for doing the process correctly most of the time. Scoring: - Pass - 100% of total score for that question - Partial - 50% of total score for that question - Fail - 0% of total score for that question - N/A - removal of score, will not effect result

The following audit record will only list faulted questions and areas of concern. All questions marked as pass or acceptable are not listed. For a full version of the complete audit please speak to the Risk Manager who completed the audit.

Cash Handling

Cash float in accordance with approved float? (3)
Check float is at designated amount. Fail if float is at incorrect level, or variance of greater than $5
Change Float Balance Sheet is in use and change balanced daily. (3)
Check Change Float Balance Sheet for the last 4 weeks.
Partial fault for one count missing, fault for more than one count missing.
Fault also occurs where variance noted on sheet and not rectified and/or reported as per process.
Register clearances are being conducted. (2)
Access Surefire BOS for the last 14 days and check daily cash amounts on each till. Notate any amount over $2000 in cash sales. Check whether clearance has occurred via Register Accountability. Partial fault for up to two clearances not conducted, Fail occurs for more than two clearances not completed if the have been cash amounts over $2000 and there is no evidence of a clearance taking place.
Register clearances are being conducted correctly? (1)
Check clearance receipts for two signatures, and amounts written onto the clearance receipt. This figure should match the amount entered into Surefire BOS register accountability, as well as the amount entered onto Daily Cash Balance Sheet. Partial Fault occurs for up to two clearances not completed correctly, Fail for more than two clearances not conducted correctly.
Banking performed daily? (3)
Observations of sealed banking bags in the safe, with all required information completed on the bag and also the deposit slip.
Banking details match (3)
Check details in Surefire BOS (daily cash banking figure) that the amount matches the deposit slips to Armaguard. Fault occurs where there is a difference in the amount and this has not been reported to Finance or Risk Management.
Daily POS Balance Sheets being used for all Tills in use (2)
Check Daily POS Balance Sheets are in use, and correct information is being completed daily. Forms should be the correct template. NOTE: different template at Anaconda.
Register drawers not in use that day contain full float and are checked regularly. (2)
Check that additional tills in safe have floats within them, and that they contain the standard float amount. Ask when the last time they were counted, if more than one week ago they should be counted.
Register variances are reported and followed up (3)
Check that all variances over $5 are being followed up with the operator/s. Variances over $20 must be reported the Risk Management and Regional Manager. Where consistent variances are occurring team retraining or performance management must be demonstrated. Large or often occurring variances are to be investigated.
Safes are in good condition are operate effectively (1)
Check that all safes are operating effectively. Doors should swing freely, locks operate, and code pads work. Safe size should also be appropriate for the size of the store.
Cash Office door is secured when safe is open, or when no one is in the Cash Office vicinity (2)
Check door throughout the day and note times where door has been left open, or when safe accessed with door open. Note any chocking devices that may be used to keep the door open.

Anaconda - store to have 'door closed' signage affixed to door
Cash Office / Safes covered by alarm system (1)
Check that alarm system is effective and detectors not blocked by stock.
Anaconda - Cash Office to be covered with alarm system as well as a operating CCTV camera
Armaguard collection occurs as per process (1)
Check that the Armaguard collection has occurred correctly. Office door is closed. Paperwork completed correctly, and Armaguard is not delayed by banking not being ready for collection.
Is the two person rule being followed at all times when handling cash in the Cash Office (3)
Spotlight only question. Two Team Members must be in attendance when cash is being handled in the Cash Office.
Anaconda - N/A
Social Club funds are handled correctly (3)
Spotlight - nominal amount held in safe, bank account held with minimum of two signatories. No EFTPOS card or cheque access.

Anaconda - accounts held in Support Group. Access to funds via Petty Cash with Regional Manager authority. Nominal amount can be held in cash in safe.
Additional Comments?
Overall comments regarding Cash Handling within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Refunds

Refunds / Exchanges checked from the following date range:
You should access all refund information for the previous month. You should ensure you have receipts for all tills as well as refund reports printed by the store.

Resources -
- 508 refund report
- refund analysis tool on shared drive
- Surefire BOS refund report
Is the Customer Refund Policy on display at the main POS area of the store? (1)
Anaconda - the customer refund pamphlet is to be displayed and available for customers to take at the main POS
Spotlight - n/a
Has the Refund Reconciliation Report been printed daily and signed off as being reviewed by the Management Team (2)
Check that the Refund Report has been printed off daily and has been signed off by the Manager completing the daily reports. Fault for more than one day not printed out, fault for more than one occasion that report has not been signed off. Fault for sign off by Management Team where issues haven't been identified (e.g. missing receipts not identified, which would indicate report has not been checked) Partial fault for only one issue.
Are all refund/exchange receipts accounted for? (3)
Check that all refund/exchange receipts are accounted for. Compare receipts to refund report. Fault if two or more are missing from last 14 days without appropriate follow up from Management.
Do all refund/exchange receipts have two team member signatures? (2)
Check that all refund/exchange receipts have two team member signatures. Fault for three or more non compliant receipts
Do all refunds / exchanges have appropriate original transaction details or customer identification present? (3)
You should be checking that all refunds/exchanges have the complete original transaction number and date listed. All refunds over $50 should have the original transaction confirmed via original receipt or from the transaction journal from Surefire BOS.
Where this is no receipt, you need to establish complete customer details are valid.
Fault for more than one issue identified.
Additional Comments?
Overall comments regarding Refunds within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Compliance

Recall stock acted upon by due date and held in appropriate signed area? (2)
Spotlight - check the Compliance folder for recent compliance notices to ensure they have been acted upon. Fault occurs for any instance of non compliant stock still on selling floor. Fault occurs if more than one compliance instruction has not been completely followed (ie sent back to supplier by due date)

Anaconda - refer to Weekly Comms for most recent recall information. Fault occurs if any non compliant stock has not been acted upon.
Knife signage is clearly displayed in knife area and on main POS or Water counter. (3)
Anaconda question only. Spotlight N/A
Partial fault occurs if only one sign up, or signage damaged or photocopied. Signage available on Campfire.
Signage regarding the sale of spray paint clearly displayed on paint cage. (3)
Spotlight question only. Anaconda N/A.
Signage should be clearly displayed on paint cage. Signage should be clear and free from paint residue.
Bait fridge is maintained? (1)
Anaconda question only. Spotlight N/A.
Bait fridge should not have excess build up of frost/ice. Bait should also be packaged correctly with no opened packets. There should not be an excessive foul odour coming from fridge.
Use by / best before dates in range for food items. (1)
Anaconda question only. Spotlight N/A.
Check random products to ensure that they are within date. Areas to check - freeze dried food, bike area power bars, drinks fridge.
Partial fault for up to three items identified past the by before date.
Hazardous materials area correctly maintained? (1)
Fault occurs if area is not maintained correctly (e.g. blocked by stock etc) This does not necessarily to safety aspects. Anaconda - chemical cabinets, gas bottle storage. Spotlight - gas cage
Lost Property process is correctly actioned. (1)
Anaconda question only. Spotlight N/A.
Check to see if Lost Property process has been implemented and is being followed. A Lost Property box and log in place within store. All items are to be listed on log.
Additional Comments?
Overall comments regarding Compliance within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Receiving Area

Receiving area sufficiently setup to ensure efficient delivery receipting and appropriate stock distribution. (1)
This is more about how the Receiving area is setup rather than poor design of a building etc.
Stock not left outside unattended (2)
Fault occurs if stock is found left outside for an extended period of time. Notate times found unattended.
Receiving door not left up when area unattended. (2)
Fault occurs if Receiving door is found open for an extended period of time. Notate time found open.
Forklifts / WAVES / Walkie Stackers not left unsecured or unattended (3)
Fault occurs if Forklifts / WAVES / Walkie Stackers found with keys in them unattended.
Supplier Returns/claims section clearly marked and maintained (1)
Fault occurs if Suppliers Returns/claims area is untidy, spread across multiple areas, or has a lengthy back log.
Stock is secured adequately (1)
Fault if stock is found unattended in boxes or on pallets outside of the storeroom on the selling floor.
Stock is stored adequately (1)
Fault if stock is stored poorly in the storeroom
Additional Comments?
Overall comments regarding Receiving Area within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Team

Team Member pro deals are actioned in accordance with procedures? (1)
Anaconda question only.
Discussion with the Store Manager to establish the process for pro deals within the store.
There is to be authorisation and control of pro deals.
Team Member purchases are processed correctly. (1)
Discussion with the Manager to ensure there is some control over Team Member purchases. I.e. not during shift, at a designated POS, with designated Team Members / Managers
Team Member Lay-bys correctly processed and maintained correctly. (2)
All Team Member lay-bys must be processed correctly. If found, packages should be checked for accuracy of items.
Team Members are not holding merchandise (2)
Look for stock being held by Team Members. You need to check Tea Room, Offices and POS areas.
Team Member rentals are processed correctly (1)
Anaconda question only.
Check that there is process in place for Team Rentals. Check book to ensure that all items have been returned.
Team Member lockers are correctly maintained (1)
The should be enough lockers to cover the number of Team Members in the store at peak times. Lockers should be able to be locked.
Anaconda - signage regarding responsibility must be displayed in locker area.
Store Manager Relief / Takeover checklist has been utilised since last change of Store Manager (1)
Anaconda question only.
Store should be able to present last checklist if Store Manager has changed since the last audit.
Tea Room is appropriately maintained and clean and tidy (1)
Check Tea Room for general tidiness. Check fridge, microwave, sandwich press for cleanliness. Fault for dirty unclean conditions. Also check magazines, books etc fit the values of the business.
Team Member bags and personal items are not held at registers / counters / receiving /selling floor. (2)
Check registers / counters / receiving /selling floor for Team Members bags and personal belongings. Also look for food and excessive drinks.
Risk Management information displayed on the Tea Room noticeboard (1)
Look for items hat have been sent to stores and should be displayed in the Tea Room and Noticeboards. Look for Focus of the Month, Alerts etc
Additional Comments?
Overall comments regarding Team within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Stock

Stock required for in store use to have the appropriate stock movement taken. (1)
Check areas: Bike workshop and Spartys. Anything used for in store use must be adjusted.
Stock kept for spare parts to have had the appropriate stock movement taken, and kept in an isolated, signed area. (1)
Anaconda - check spare parts area in storeroom. Area should be tidy, all items should be adjusted. Discuss with Manager.
Spotlight - check for Sewing machines, Blinds, Curtain Tracks etc, all items should be adjusted.
Stock priced with relevant ticketing to product (2)
Check at least 100 items from a single department. Tickets should be displayed and show accurate for price for the correct product.
Partial fault for 3% or more error rate
Fault for 30% or more error rate.
Describe errors listing the department checked
Catalogue and VIP/Adventure Club ticketing is current and on the correct signage templates (1)
Check current ticketing to ensure that the tickets are in line with current promotion. Fault occurs for any incorrect tickets found. Describe errors.
Permanent price changes actioned by due date (1)
Review Store Notes / Weekly Comms for recent permanent price changes. Check at least 10 price changes for conformation of action taking place.
EAS Security Tagging guidelines are followed within the spirit of the Tagging Guidelines document and are consistent across ranges of items (3)
Anaconda - check for consistency of tagging. Check TSG, Shoes, Power Inverters.
Spotlight - N/A
Damaged merchandise process adhered to (2)
Spotlight question only. Check that items being marked down due to being damaged, that the process is occurring correctly, prices are within guidelines.
Are all items $300 and over removed from cabinets overnight and placed in secure cage (1)
Anaconda question only.
All items $300 and over are to be removed nightly from cabinets on selling floor and placed in secure cage.
Additional Comments?
Overall comments regarding Stock within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Building

Does store have an operating CCTV system?
Stores CCTV system is operational and all cameras showing image and monitors are operating (2)
Check monitor in office is showing all images. Monitor at front of store should've showing entry camera.
Management Team are aware of how to operate the CCTV system to review and burn footage (1)
Ask Management Team if they know how to operate CCTV system. If unsure of validity, ask to demonstrate.
Time and Date on CCTV are accurate and are shown on the screen? (2)
Check the time and date on the CCTV System. The time and date should be accurate to within a few minutes. change to reflect accurate time and date if required.
Store to have the appropriate signage relating to the use of CCTV in the store (2)
Anaconda - signage should be near entry as well as in the Tea Room.
Spotlight - signage should be up near the front entry
This is law in NSW and can only be scored a Pass or Fail in NSW.
The store to display the appropriate Conditions of Entry signage near each of the entrances of the store (2)
Spotlight only question. Check entry for conditions of entry signage. Sign to be not blocked by other signs or stock. Sign is to be clearly legible and not damaged.
All locks and doors have adequate security (3)
All locks and doors lock and close correctly.
All digital keypad locks have had codes changed in the last 12 months, or after a significant incident. (1)
Confirm when code was last changed.
Are two Team Members entering and leaving the store together (2)
Discuss with Manager, review rosters and alarm entry times. Check CCTV system if available.
All alarm equipment is operational and not blocked by stock? (2)
Observations of alarm equipment.
Alarm walk tests are being conducted quarterly (1)
Check when the last alarm walk test was conducted. Check to see if any issues identified in last walk test have been rectified.
Alarm codes are up to date (2)
Check codes in alarm panel. Fault if codes found active for former employees.
Alarm after hours call out listing is up to date and all numbers are correct. (2)
Confirm from ADT Select that after hours call out listing is current and up to date. Update at the time of the audit.
Sensormatic gates are fully operational (3)
Test Sensormatic gates. Use soft tag, hard tag and source tag to ensure consistent activation. Fault if issues found that have not been reported.
Sensormatic deactivators and tag removers are fully operational (2)
Test deactivators and detachers to ensure they operate. Fault for issues found that have not been reported. Store would not be faulted if they non working items that don't cause issues (i.e. store have chosen not to fix a detacher due to cost)
Team Members aware of what to do in case of an Sensormatic activation (2)
Discuss with Team Members, ask them how they would handle a customer that activates EAS gates.
Fitting Rooms are operational and clear of stock and tags. (2)
Anaconda question only.
Check Fitting Rooms. Fault occurs if excess build up of clothing, hangers, tags or rubbish. Check Clothing and Bikes fitting rooms
Off site storage is appropriate and secure (2)
Ensure that the off site storage is appropriate for the size of the store, and it can be secured appropriately. Enquire as to how the off site storage is paid for (ie though accounts, or Petty Cash)
Lockable cabinets in selling areas and POS are secured (2)
Check cabinets are all locked. Fault for any cabinets left unlocked. For cabinets missing or have defective locks, fault would occur if high risk / high priced items are in a cabinet that can't be locked.
High risk stock cage has appropriate items enclosed and is secure (2)
Anaconda question only. High risk cage must be locked at all times. Appropriate items should be located within. Fault for cage being unlocked or unsecured. Fault for items that should be in cage left out.
Is the Key Register maintained and up to date (1)
Check Key Register. Must be up to date and should account or all master keys for store.
NOTE: Anaconda has a different Key Register template.
Additional Comments?
Overall comments regarding the Building within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:
ANACONDA STORES ONLY - Does the store have a Climbing pinnacle and / or Kayak Pool?

Climbing Pinnacle / Kayak Pool

Does store have Climbing Pinnacle and/or Kayak Pool
- Climbing Pinnacle
- Kayak Pool
Kayak Pool area appropriately maintained (1)
Kayak Pool area must be maintained in a neat and tidy manner. Barricades to be in place. Equipment to be tidy and accessible for use.
Kayak Pool signage clear and appropriate (1)
Official Kayak Pool Signage to be clear and unblocked by stock or other signage.
Kayak Pool signage regarding opening hours is appropriate (1)
If store have restricted the hours that the Kayak Pool is open, signage should be appropriate, not hand written, and not indicating that Pool is closed for maintenance reasons.
Waivers for Kayak Pool are completed correctly (3)
Check all Waivers for the last month. Waivers are to be completely filled in, with full customer details, witness details and signatures. Fault if more than one waiver not completed correctly.
Climbing Pinnacle area appropriately maintained (1)
Climbing Pinnacle area must be maintained in a neat and tidy manner. Barricades to be in place. Equipment to be tidy and accessible for use.
Climbing Pinnacle signage regarding opening hours is appropriate (1)
If store have restricted the hours that the Climbing Pinnacle is open, signage should be appropriate, not hand written, and not indicating that Pinnacle is closed for maintenance reasons.
Waivers for Climbing Pinnacle are completed correctly (3)
Check all Waivers for the last month. Waivers are to be completely filled in, with full customer details, witness details and signatures. Fault if more than one waiver not completed correctly.
Additional Comments?
Overall comments regarding the Climbing Pinnacle / Kayak Pool within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Payroll, Training and People

Are time sheets being completed correctly (2)
Timesheets should be checked to ensure that they are being filled in correctly. Look for not being filled in until the end of the week, or being completed for future dates.
Are Team Members paid correctly (1)
Check the last two weeks exception reports against timesheets. Speak to Team Members to see if there is any issues with pays within the store.
Have all Team Members completed the necessary induction / training (2)
Anaconda - ask Manager to bring up Campfire to see what the overall completion rate for the entire team. Fault for under 80%, Partial up to 90%, pass for above. Exceptions may be made for team who have just started with the last few weeks or people on leave, where new task have appeared while on leave.
Spotlight - n/a
Have the Management Team conducted the necessary induction / training (2)
Anaconda - N/A
Spotlight - check Management Induction records, fault for extended non compliance to the training.
Additional Comments?
Overall comments regarding Payroll, People and Training within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

POS Register Process

All registers logged out when not in use (2)
Check all registers at various times throughout audit. Fault occurs where a register is found to be logged in without a Team Member present.
Operator details are current and accurate in Surefire BOS (3)
Bring up names on Operator Details in Surefire BOS. Looks for names of past Team Members or numbers only that are active in the system. Fault occurs for any former Team Member still active in system. If unsure of names have Manager run through list during audit.
All receipts are given to customers, or destroyed at POS (1)
Observed at POS. If customer does not want receipt, receipt should be destroyed and placed in bin. Fault if non destruction is observed, or if you find non destroyed receipts in bin.
Team Discounts received by appropriate persons (1)
Look at discount report. Review transactions with 15% off to ensure that staff discount card has been presented
Suspended Sales not Resumed Report printed and appropriately followed up (2)
Check that report has been printed if suspended transactions have occurred. Evidence of follow up should be demonstrated.
You can print report in Surefire BOS under Reports > Security > Suspended Transactions Not Resumed
Voided Transaction / Voided items Report printed and appropriately followed up (2)
Check that report has been printed if voided transactions / voided items have occurred. Evidence of follow up should be demonstrated.
You can print report in Surefire BOS under Reports > Security > Voided Transactions
Price Override Reported printed and appropriately followed up (2)
Check that report has been printed. Evidence of follow up should be demonstrated for all price overrides over 50%
You can print report in Surefire BOS under Reports > Security > Price Override Audit Trail.
NOTE: item discount report does not show all mark downs. You need to check price overrides.
Daily Cash Up completed as per process (2)
The following reports must be printed daily: price override report, void report, suspends report, open cash drawer report.
Petty Cash Process followed correctly and appropriately authorised (2)
Check Petty Cash usage for last two months. All receipts must be accounted for, and appropriate use of Petty Csh must be established. You may be to speak to Regional Manager to confirm authority of spend. Fault for any Petty Cash usage not accounted for.
Cheque sales are process according to procedure and are banked correctly (1)
Ensure cheques have been entered correctly within Surefire BOS, and have been banked correctly. They are to be banked with daily takings in bottom section of banking bags and collected by Armaguard.
Dump code usage is appropriate (1)
Spotlight question only. Check weekly dashboard report. Fault would occur for high usage of dump codes without follow up with the Team.
Additional Comments?
Overall comments regarding POS Register Process within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Lay-by / Shop at Home / Online Transactions

Lay-by area maintained in a neat and orderly manner (2)
Check the lay by area to ensure that it is neat and tidy. Fault for areas that are very untidy. Ensure that labels are faced to the front. Review a number of laybys to ensure they are in date.
Overdue Lay-by Report printed regularly and actioned (2)
Print off the Overdue layby report from Surefire BOS. Fault occurs for five or more laybys overdue by more than a month without the required follow up letters being sent. Fault also occurs if the reminder letters have been sent over a month ago without further follow up.
Shop At Home paperwork does not show private information (3)
Review Shop at Home paperwork. ensure that credit card information has been destroyed/removed. Fault occurs for any credit card information found. Fault also occurs if Shop at Home form with customer details such as address's found visible on the shop floor.
Shop At Home process being followed correctly (1)
Ensure that the Shop at Home process if occurring correctly.
Appropriately trained Team Members are transacting online orders (1)
Anaconda question only - The Team Members who are preparing and putting through Online orders are appropriately trained.
Online orders are being processed within 24 hours of received (1)
Anaconda question only - Check the online orders are being processed within 24 hours of receiving the order. Feedback back to Customer Care if order cannot be fulfilled.
Area for online orders with postage / courier collection point maintained in Receiving (1)
Anaconda question only - check that there is an appropriate area for the gathering and processing of online orders.
Additional Comments?
Overall comments regarding Lay-by / Shop at Home / Online Transactions within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Stock Movement

Is there outstanding items on the Stock In Transit Report (2)
Review Stock In Transit report. Fault occurs for items in transit for significant periods of time without constant follow up.
Goods receipting is up to date (2)
Ensure that Goods Receipting is up to date. Review pallets received vs what is outstanding. Fault would occur if pallets have been accepted and distributed without actually being receipted.
Goods Receiving Log being used correctly (1)
Spotlight question only - review log and ensure that it is being used correctly and is up to date.
Negative Stock On Hand Report reviewed and followed up (1)
Spotlight question only - Review Negative Stock on Hand figures on weekly dashboard. Fault occurs of more than 100 Negative Stock on hand items.
Supplier returns/claims are being actioned in a timely manner (2)
Review Supplier Claims / Returns area. It should be maintained in a neat and tidy manner. Items should be followed up within a reasonable timeframe. Items should have paperwork with dates attached. Check a number and fault occurs if items have been there for an unreasonable timeframe.
Store transfers are being processed correctly (2)
This will show on the Stock In Transit Report. Fault occurs where items outstanding for an unreasonable period of time
Is the store completing DC Over and Under adjustments (2)
Anaconda question only - Store should be completed DC overs and unders adjustments weekly. Fault occurs if adjustments haven't occurred on at least 50% of the weeks. Report can be found on Campfire.
Is all stock leaving from the Receiving area with the appropriate paperwork (2)
Ask the Receiving Team what the process is for stock leaving back door. Make observations throughout the day.
Additional Comments?
Overall comments regarding Stock Movement within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Incidents

Are stores reporting incidents through to Risk Management (2)
Based on information sent through or communicated to Risk Management against known incidents that have occurred within the store. Fault occurs if incidents haven't been recorded.
Is the store completing Known Theft / Empty Packets adjustments on a weekly basis (3)
Check Adjustments Report for write offs. Fault occurs if items are not adjusted on at least 50% of the weeks.
Is the store aware of their shrinkage hotspots (1)
Stores should be able to talk about where their shrinkage hot spots are within the store. Fault occurs if store have very little idea where there area of losses occur.
Comments regarding local crime issues
Mandatory section to complete.
From discussions with Team Members, Management or your own local knowledge of the store, comment on any local crime issues identified..
Additional Comments?
Overall comments regarding Incidents within this store
Follow Up?
Follow up required
Who is responsible:
Action required by:

Sign Off

This audit has been discussed with a member of the Management Team. Areas of improvement have been discussed and actions on how to rectify.
Managerment Team Member
Will be followed up via
Will be followed up by
Risk Manager
Risk Manager Comments
Management Team Member / Store Representative
Management Team / Store Representative comments
Once complete, a copy of the Loss Prevention Audit is to be sent to the following people:

TO:
- Store Manager email
- Regional Manager

CC:
- Michael Buchanan
- Janeece Race
- Gillian Brooks (Spotlight Audits)
- Roy Sammartino (Spotlight Audits)
- Luke Ascott (Anaconda Audits)
- Peter Venter (Anaconda Audits)

If you have maintenance issues please forward to Risk Management Helpdesk
If you have safety issues please forward to Sandra Shaw

A copy will remain on your iPad, but you should email and save to your laptop.

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Store Details

Previous Audit

Executive Summary from this Audit

The following audit record will only list faulted questions and areas of concern. All questions marked as pass or acceptable are not listed. For a full version of the complete audit please speak to the Risk Manager who completed the audit.

Cash Handling

Refunds

Compliance

Receiving Area

Team

Stock

Building

Climbing Pinnacle / Kayak Pool

Payroll, Training and People

POS Register Process

Lay-by / Shop at Home / Online Transactions

Stock Movement

Incidents

Sign Off

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Spotlight Retail Group Loss Prevention Audit

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Store Details

Previous Audit

Executive Summary from this Audit

The following audit record will only list faulted questions and areas of concern. All questions marked as pass or acceptable are not listed. For a full version of the complete audit please speak to the Risk Manager who completed the audit.

Cash Handling

Refunds

Compliance

Receiving Area

Team

Stock

Building

Climbing Pinnacle / Kayak Pool

Payroll, Training and People

POS Register Process

Lay-by / Shop at Home / Online Transactions

Stock Movement

Incidents

Sign Off

Related checklists