Information
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Client / Site
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Conducted on
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Prepared by
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Personnel
Visual Execution
Signage and Entrance
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Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.
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Entrance & Signage
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Correct A-board displayed?
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A- board Open - 11am, 11am-1pm, 1pm-3pm, 3pm-Close
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Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)
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Menus
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BOB setup per sirens eye?
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BOB
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Correct DOB?
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DOB
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Digital Screens Updated?
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Digital Screens
POS, Merch and foodcase zone
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Starbucks card holder displayed correctly at the till?
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MSR Cards
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Till area clean and set up correctly? Hand Sanitiser available?
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Impulse Stand in place and stocked correctly?
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Impulse Stand
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Merch set up correctly? Store to send to Sinead for approval/advice if necessary
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Double Wall Bay
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Single Wall Bay
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Feature Cube
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Floor Stand
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Is all Merch priced and displayed correctly?
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Merch Guidelines
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Wicker baskets set up and correct signage in use?
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Baskets set up
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Winter Merch still available and ordering, especially items pictured below?
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Winter Merch - All stores to order.
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Partners aware how to process the two new tumblers which don't scan?
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Circular Cups ordered and displayed?
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Circular Cups
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Breakfast food display as per sirens eye and all food items on display?
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Breakfast Case
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Bottled Beverages - Price sticker displayed correctly?
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Lunch Display as per sirens eye?
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Lunch Display
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New items & Delists
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Pastry Case set up as per siren? All items available? Glass clean?
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AM Pastry Case
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PM Pastry Case
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Flatbeds
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Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.
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Other food points actioned?
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Other Food points
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Allergen Guide up to date with correct info? Please ensure Davids email re Page 5/6 has been followed correctly
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Page 5/6
Bar and handoff zone
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Condiment bar clean and stocked? Has Brown Sugar transitioned over to Shaker?
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Music audible and at correct level?
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Heating and general ambience? Is the inside of the store inviting? Air Conditioning OFF? Light Switches labelled appropriately?
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Espresso Magnets in place?
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Espresso Magnets
Operational Execution
Beverage quality
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Assess quality of promotional beverage - Order Iced Toasted Vanilla Oat Shaken Espresso - Bev Routine followed?
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TVSE
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Assess quality of promotional beverage - Order Iced White Mocha Oat Shaken Espresso . Bev Routine followed?
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WMSE
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Assess quality of promotional beverage - Order Iced Brown Sugar Oat Shaken Espresso. Bev Routine followed?
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BSSE
Partner knowledge
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Are partners aware of upcoming Barista Championships?
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Barista Championships
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Partners can describe Spring Season Blend as Retail Coffee focus?
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Spring Season Blend
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Partners aware of Beverage Focus?
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Beverage Focus
Deployment/Speed of service
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Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?
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Customer connection - suggestive selling new and short dated items?
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Balance correct between cafe, drive thru and hand off
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Customer connection - handoff/drive thru connection appropriate and genuine
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Name badges on all partners? Left hand side?
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Correct footwear on all partners?
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Green aprons clean and ironed?
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Partners adhering to uniform standards? Check Jewellery standards
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Playbook set up, targets set, sampling plan in place or occurring in store?
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Community boards updated for Spring? Include Photo.
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Back Of House tidy and organised?
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FSA checks happening regularly?
Bathroom
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Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?