Information

  • Client / Site

  • Conducted on

  • Prepared by

  • Personnel

Visual Execution

Signage and Entrance

  • Is the store inviting as you approach? <br>Are windows clean, outside furniture clean and tidy, litter free? <br>Siren well lit? <br>Please comment and upload images where appropriate.

  • Entrance & Signage

  • Correct A-board displayed?

  • A- board Open - 11am, 11am-1pm, 1pm-3pm, 3pm-Close

  • Correct Menus in place and following customer flow? (Reverse where flow is in opposite direction)

  • Menus

  • BOB setup per sirens eye?

  • BOB

  • Correct DOB?

  • DOB

  • Digital Screens Updated?

  • Digital Screens

POS, Merch and foodcase zone

  • Starbucks card holder displayed correctly at the till?

  • MSR Cards

  • Till area clean and set up correctly? Hand Sanitiser available?

  • Impulse Stand in place and stocked correctly?

  • Impulse Stand

  • Merch set up correctly? Store to send to Sinead for approval/advice if necessary

  • Double Wall Bay

  • Single Wall Bay

  • Feature Cube

  • Floor Stand

  • Is all Merch priced and displayed correctly?

  • Merch Guidelines

  • Wicker baskets set up and correct signage in use?

  • Baskets set up

  • Winter Merch still available and ordering, especially items pictured below?

  • Winter Merch - All stores to order.

  • Partners aware how to process the two new tumblers which don't scan?

  • Circular Cups ordered and displayed?

  • Circular Cups

  • Breakfast food display as per sirens eye and all food items on display?

  • Breakfast Case

  • Bottled Beverages - Price sticker displayed correctly?

  • Lunch Display as per sirens eye?

  • Lunch Display

  • New items & Delists

  • Pastry Case set up as per siren? All items available? Glass clean?

  • AM Pastry Case

  • PM Pastry Case

  • Flatbeds

  • Is sampling taking place? Can partners actively describe new food items? Food to be sampled correctly, not left at hand-off point.

  • Other food points actioned?

  • Other Food points

  • Allergen Guide up to date with correct info? Please ensure Davids email re Page 5/6 has been followed correctly

  • Page 5/6

Bar and handoff zone

  • Condiment bar clean and stocked? Has Brown Sugar transitioned over to Shaker?

  • Music audible and at correct level?

  • Heating and general ambience? Is the inside of the store inviting? Air Conditioning OFF? Light Switches labelled appropriately?

  • Espresso Magnets in place?

  • Espresso Magnets

Operational Execution

Beverage quality

  • Assess quality of promotional beverage - Order Iced Toasted Vanilla Oat Shaken Espresso - Bev Routine followed?

  • TVSE

  • Assess quality of promotional beverage - Order Iced White Mocha Oat Shaken Espresso . Bev Routine followed?

  • WMSE

  • Assess quality of promotional beverage - Order Iced Brown Sugar Oat Shaken Espresso. Bev Routine followed?

  • BSSE

Partner knowledge

  • Are partners aware of upcoming Barista Championships?

  • Barista Championships

  • Partners can describe Spring Season Blend as Retail Coffee focus?

  • Spring Season Blend

  • Partners aware of Beverage Focus?

  • Beverage Focus

Deployment/Speed of service

  • Customer connection - customers acknowledged immediately? Are all partners smiling and actively engaging? Is Customer Support role in operation?

  • Customer connection - suggestive selling new and short dated items?

  • Balance correct between cafe, drive thru and hand off

  • Customer connection - handoff/drive thru connection appropriate and genuine

  • Name badges on all partners? Left hand side?

  • Correct footwear on all partners?

  • Green aprons clean and ironed?

  • Partners adhering to uniform standards? Check Jewellery standards

  • Playbook set up, targets set, sampling plan in place or occurring in store?

  • Community boards updated for Spring? Include Photo.

  • Back Of House tidy and organised?

  • FSA checks happening regularly?

Bathroom

  • Customer bathroom clean and tidy? Dryer, toilet, taps all in good working order?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.