Ssp cca audit

Food safety risk question - any issue relating to a breach of asp food safety policy which is likely to result in an issue with an EHO, fine, prosecution or improvement notice will be recorded here this includes wide spread failures in temperature monitoring controls / follow up, HACCP or cleaning

Knowledge based Allergens question a member of the team will be asked an allergens related question from the food safety knowlledge bank list

Knowledge based food hygiene question .a member of the team will be asked 2 food safety related questions from the food safety knowledge bank

Hand washing procedures adhered to. The auditor will observe that all colleagues are washing their hands correctly

A) no evidence of cross contamination, B) all fillings held in lidded containers, C) surfaces are clean and sanitised. That all products that have been decanted are held in lidded containers (cling film acceptable), fi ally all surfaces should be clean and sanitised

Fifo procedures followed. Checks will be made to ensure there is no food which is out of date (use by and best before products), correctly labelled and that the FIFO rules are adhered to

PPE and jewellery policy followed . PPE should be worn at all times by food handlers, the company rules around jewellery policy should be followed by colleagues and management

Temperature monitoring controls (non serious). Temperature checks will be reviewed for current day and previous 30 days, temperatures should be taken twice a day with clear actions taken & recorded when temperatures are outside the acceptable levels

HACCP and due diligence document completion. HACCP document should be available in unit, signed annually by the current manager and HACCP procedures followed, the following document should also be completed and available for review: clocking records, hot holding records, blast chilling temperature checks

Product timing system using laminate sheet / stickers . The auditor will check that a robust timing system is in use to ensure that all food on display for no longer than 4 hours or to brand standard.

Health & safety risk question . Any issue relating to a breach of health & safety policy which is likely to result in an issue with an EHO, fine, prosecution or improvement notice but not limited to pest infestation (uncontrolled), danger to employee or customer safety, structural damage etc.

Knowledge based safety or pest related question. A member of the team will be asked 2 safety or pest related questions from the safety knowledge bank list

Sanitizer solution available, used and made to specification. The auditor will check sanitizer, salad sanitising tablets and chlorine strips are available and in use. Bottles of sanitizer should be dated with a PTD for 7 days

Walls, floors and ceilings clean and in good repair . The auditor will inspect the kitchen / food prep areas to ensure that cleanliness standards are acceptable this includes under and behind equipment

Major cleaning issues . The auditor will observe cleaning procedures in unit, there should not be any evidence of non "day dirt" / problems in unit (major/serious) equipment will also be checked

Extraction clean, filters in place and documents available . The auditor will check the cleanliness of the extraction system and that all filters are in place and they are cleaned daily, current certificates/ servicing is available for review

Slips, trips, falls and accidents / hazzards. A check will be made to ensure there are no potential causes of a Trip, Slips, fall or accident in store, this will include customer and employee risks, there should also be no hazards present .

Fire log book completion. The fire log book should be available for review with all checks completed each period, and signed off by OM/HOR OR SMUM (quarterly)

Daily and management planner checks in place and accurate. The shift plannerwill be check for current day and previous 30 days for completion and follow up of issues , they will also look to review the senior management checks are completed, signed and followed up where required.

Company notices displayed. The following notices should be displayed in all units and will be checked : H&S law poster, H&S/FS policies, think safety, fire evacuation, allergies, and hand washing. Also to display challenge 21/25 (licensed units), tobacco signage, company address (euston), opening hours, nutritional info for millies, and cctv (if applicable)

Is the VAT status correct and are all colleagues asking the eat in take away questions? The auditor will check The till set up is correct for eat in and take away units, they will additionally check that all team members are asking the "eat in and take away" questions on all transactions along with checking operator performance via the relevant published reporting.

Does the end of week cash office lynx sales match the weekly ops report in micros? The auditor will check that the cash office sales in lynx match to the weekly ops summary in micros

Are records kept of all key holders and alarm codes? The auditor will check that there is a record of all key holders, and alarm users. There should be a document available in the safe containing a list of key holders and their user ID (not password) for the alarm pannel if applicable.

Are the correct number of till checks being completed? The auditor will check that there are records and evidence of random till checks completed in unit as per company standard for the previous 30 days.

Is there evidence of follow up on till variances? There must be a till variance form completed for each till variance of +/- £2 (retail is £1) these must be fully completed and held in staff files , action should be taken to address.

Cash and security procedures adhered to in unit? The auditor will observe all areas of the store to ensure that there are no breaches of the cash handling and security procedures.

All vulnerable stock Eckstein completed to standard ? The auditor will check that all high value stock item are locked away and also check the recording of daily vulnerable stock checks are completed of the previous 30 days.

Check understanding of the PCI DSS policy by team members? The auditor will ask all colleagues what their understanding of this is, this needs to include any colleagues who handle the credit card slips not just those who take card transactions. The auditor will complete spot checks in files to check the policy has been signed .

Is cash retained at a reasonable level to the level of business? The auditor will complete a full cash retained check. The cash retained should never be more than 125% of weekly revenue or £50k. A copy of the cash retained will be sent to head of business controls.

Are all Microsoft cards used by the correct assigned employee and are all user permissions correct? All users must be using the correct card assigned to them, employees must never share a card. The auditor will check All employees on duty, they will also check the POS configurator to ensure employees have the correct access levels assigned to them and that leavers are removed.

Right to work - legal question. The auditor will refer to the SSP immigration policy when checking colleague right to work, this will include identification, visa, college letters and associated documentation for student visa working rules, the student visa working hours will also be checked and recorded here. There should be no evidence of falsification to documentations, copies are to be taken from originals.

HR files documentation and content. The colleague files will be spot checked to ensure all documents are present this will include all items noted on the HR tracker.

Training record card. The TRC will be checked to ensure that it is completed, signed by both the employee and manager( person conducting training) .

Training ducumentations . Evidence of training completed and refresher papers will be checked to ensure completion, marking and signature sign off.

Food safety training. Food safety training as applicable will be reviewed to ensure sign off and pass marks achieved .

Licencing training. Licencing training will be checked to ensure it is complete, signed off and refresher papers completed as required.

Appraisals. First and annual appraisals should be available for review, completed to time scale and objectives set .

HR tracker . The HR tracker must be fully updated to ensure that any items which are "flagged" are completed, the auditor will also check files against the tracker completion

National insurance documentation. Approved national insurance will be reviewed by the auditor, all colleagues must have a copy of approved and legible national insurance on file

HR files should be secured. Colleague files should be held in a locked drawer/ cabinet, a key should be left sealed in a bag in the safe if a manager is not on site so that the file can be accessed at any time.

Premises Licence procedures.the auditor will check this is displayed and also that the authorisation to sell alcohol must be up to date with the current DPS/DPM, if no DPS/DPM on site they must visit and sign into shift planner 3 times per week. If the DPS/DPM has changed , a copy of e-mail confirmation should be stored in the licensing logbook.

Are CCTV checks completed correctly? CCTV checks should be completed weekly, signed for in planner with action taken where required . The cabinet should be locked , the time and date must also be correct.

CCTV - confirmation of safety check. The auditor will ask the most senior person in the unit to show them footage of a safe check which has been completed within the last 30 days.

Are all actions completed and signed off ? All actions must be signed off as required from previous audits, there must be no more than 3 reoccurring actions on the CCA .

Licensing logbook completed to standard? The auditor will check that the licensing logbook has up to date licensing training record cards in section 2 for each team member. There must also be copies of the licence and plans, personal licence. The licensing risk assessment is to be completed by the current DPS/DPM and reviewed annually. Refusal log to be used correctly. This is not applicable for airside units in SSP UK & Eire .

Are all the customer facing areas clean and in good condition? The store should be clean and in good condition, the unit will be looked at using the "eyes of the customer"

Are all team members offering additional perfect partner items as appropriate? Colleagues on service should be offering customers an additional item as an upsell, this should be a perfect partner items.

Is there sufficient products on sale for time of date / trade? The auditor will check to ensure there is sufficient product available in store, this will include displays and front counters.

A portion control check will take place. A product will be removed from the store and checked to ensure it matches the product specification. You will be allowed a tolerance of 5%.

Is the coffee product made to specification and of good quality? A quality check will be undertaken on a coffee.

Are there adequate tills open, and are the team members reacting to changes in customer flow? The auditor will observe the customer experience, they will look to ensure steps are in place to have all tills open as required and that team members, leaders, and management are reacting to customer flow in unit.

Is the unit clean and uncluttered? The customer areas will be checked to ensure clean and uncluttered.

Are display areas well stocked with products looking fresh and inviting? All display areas including counter tops will be inspected to ensure products look fresh, inviting and well dressed / displayed.

Are the team wearing the correct uniform, is it clean and name badge visible? Correct uniform should be worn, jewellery policy and name badges will also be checked for all team members , leaders and management.

Are the team visibly engaging with customers, delivering a memorable experience, upselling and recommending perfect partners? The customer interaction will be monitored to ensure that the service style is engaging, non robotic and delivers a good experience, there should be evidence of upselling a perfect partner.

Are the team asking all customers eat in / take away? Any member using the till should be asking eat in / take away as appropriate.

Is all equipment in working order - light bulbs, counter equipment ect? Store lighting and counter equipment should all be working (or logged if not)

Is there a management presence in the unit? A check to ensure that the manager / team leader is aware, is actively present in unit and ensuring the unit is running correctly.

Are the planograms relevant and POS in good condition? A check of store planograms will be made to ensure compliance, shelf edge labels will also be checked for 100% compliance.

Is the shift planner fully completed and signed? A check of the current day shift planner will be checked for completion and accuracy.