SSS Audit

• Venue Checked

  Select

• Conducted on

  Date

• Prepared by

STANDARDS

• Is the outdoor area set up as per license – photo submitted for perfect setup

  Yes

  No

  N/A

• Queue system and smoking area set up as per plan and by cut-off of 22:00

  Yes

  No

  N/A

• Was the setup incorrect or was it not done on time?

  Select Setup different to agreed Not setup by agreed cut-off time

  • Setup different to agreed
  • Not setup by agreed cut-off time

• Is the entrance set up and looking great? Signage, notices, POS; Clean, tidy, inviting. Desk setup

  Select Signage lit POS on display Clean, clear, tidy and inviting Cash Desk set up and tidy

  • Signage lit
  • POS on display
  • Clean, clear, tidy and inviting
  • Cash Desk set up and tidy

• Are all licenses and notices displayed - tick any items that are MISSING

  Select Challenge 25 CCTV in Use Weights & Measures Act Please Leave Quietly Section 57 Nomination Notice No Smoking Premises License Strobe Lighting in Use List of Employees Authorised to Sell Alcohol

  • Challenge 25
  • CCTV in Use
  • Weights & Measures Act
  • Please Leave Quietly
  • Section 57 Nomination Notice
  • No Smoking
  • Premises License
  • Strobe Lighting in Use
  • List of Employees Authorised to Sell Alcohol

• Are we fully, legally compliant with all notices displayed prominently?

  Compliant

  Non-Compliant

  N/A

• Internal furniture set out correctly with menus on tables

  Yes

  No

  N/A

• Customer areas are safe, tidy, clean and dry with good house-keeping

  Good

  Fair

  Poor

  N/A

• Restricted areas/rooms are kept locked and secured

  Yes

  No

  N/A

• Storage areas are secure, organised and safe

  Good

  Fair

  Poor

  N/A

• Cloakroom setup and ready to trade - tick all that apply:

  Select Clean and Tidy Till in and ready to go Plenty of rails and hangers Spare tickets/roll and pens BONUS: Drinks fridge selling products BONUS: Snacks on Sale BONUS: Merchandise on sale

  • Clean and Tidy
  • Till in and ready to go
  • Plenty of rails and hangers
  • Spare tickets/roll and pens
  • BONUS: Drinks fridge selling products
  • BONUS: Snacks on Sale
  • BONUS: Merchandise on sale

• Welfare Room is setup and ready for session

  Select Clean and tidy Ask Angela posters displayed First aid kit available and fully stocked Bin and sick buckets available and empty/clean

  • Clean and tidy
  • Ask Angela posters displayed
  • First aid kit available and fully stocked
  • Bin and sick buckets available and empty/clean

TOILETS

• Clean and Dry?

  Yes

  No

  N/A

• Are the bathrooms fully stocked?

  Select Toilet Rolls Soap Hand Sanitiser Hand Dryers working (or paper towel if no dryers)

  • Toilet Rolls
  • Soap
  • Hand Sanitiser
  • Hand Dryers working (or paper towel if no dryers)

• Signs of graffiti or vandalism?

  Yes

  No

  N/A

• Is there a toilet attendant on duty?

  Yes

  No

  N/A

• Well presented and ready to rock with a friendly smile?

  Good

  Fair

  Poor

  N/A

• Is one required?

  Yes

  No

  N/A

• Is there a rubbish bin(s)

  Yes

  No

  N/A

• Posters on display in proper poster frames

  Yes

  No

  N/A

• Ask Angela posters clearly visible?

  Yes

  No

  N/A

• Is there anything out of service, not-working or requiring repair?

  Yes

  No

  N/A

• Has it been flagged/reported/actioned by venue?

  Yes

  No

  N/A

SAFETY

• Are fire exits clear, working and secure?

  Select Doors engage properly when closed The escape route is clean and tidy with no obstructions Doors open freely when operated Running Man sign is illuminated

  • Doors engage properly when closed
  • The escape route is clean and tidy with no obstructions
  • Doors open freely when operated
  • Running Man sign is illuminated

• Which escape route was checked?

• What escape route was checked?

• Are all emergency lights illuminated?

  Yes

  No

  N/A

• Are all fire extinguishers mounted on wall and in the correct locations?

  Yes

  No

  N/A

• Are the stairs in good repair:

  No hazards

  Adequately lit

  Handrails available

  Clean and dry

AV EQUIPMENT

• DJ booth is clean and tidy and setup

  Yes

  No

  N/A

• There are no trailing wires, faulty or damaged sockets and the area is safe to work in

  Safe

  At Risk

  N/A

• All equipment is on and working correctly

  Pass

  Fail

  N/A

• Is something broken or faulty?

  Yes

  No

  N/A

• Has it been reported/action taken to resolve?

  Yes

  No

  N/A

• Is there evidence of the atmosphere actively being managed throughout the visit?

  Yes

  No

  N/A

ATMOSPHERE MANAGEMENT

• TV/Screens on and playing the correct content

  Yes

  No

  N/A

• Haze machine is in operation and filled up

  Select Operational Topped up with haze fluid In use and at correct level for time of visit

  • Operational
  • Topped up with haze fluid
  • In use and at correct level for time of visit

• Basic sound and noise checks:

  Select Overall volume level correct for number of customer and time of day? Bass levels correct and being monitored for EQ All windows and doors closed (if after 22:00) Is there a risk of nuisance or complaints?

  • Overall volume level correct for number of customer and time of day?
  • Bass levels correct and being monitored for EQ
  • All windows and doors closed (if after 22:00)
  • Is there a risk of nuisance or complaints?

• Is the music playlist/DJ set correct for room and time of visit? (1 is terrible, 10 is HELL YEAH!)

• What needs to change?

• All FX lights are working and on the correct show for the time of day/night

  Yes

  No

  N/A

• Are they not working?

  Yes

  No

  N/A

• Has the issue been reported and raised for repair?

  Yes

  No

  N/A

BAR SECTIONS

• Back bar fully stocked, no gaps, sweet shop style. Rate the display: 0-100%

• Napkins and straws available on back bar

  Yes

  No

  N/A

• Speed rails setup correctly with house and cocktail spirits

  Yes

  No

  N/A

• Each open station has ice, scoops, jiggers and shakers

  Select Ice Scoop Jiggers (both) Shakers (tin and glass)

  • Ice
  • Scoop
  • Jiggers (both)
  • Shakers (tin and glass)

• Store room is tidy with plenty of CO2 and extra stock

  Yes

  No

  N/A

• All tills are operational

  Pass

  Fail

  N/A

• At least one till printer is on and working, with paper

  Pass

  Fail

  N/A

• All PDQ terminals are functional

  Pass

  Fail

  N/A

STAFF

• Is there a cash declaration sheet in use?

  Yes

  No

  N/A

• Are there enough team deployed on bars?

  Yes

  No

  N/A

• Is there a shift deployment complete and published on wall/in chats?

  Yes

  No

  N/A

• Is the promo policy being delivered as per venue's submission?

  Yes

  No

  N/A

• Watch the team serving - rate the speed and service

  Good

  Fair

  Poor

  N/A

• Why?

• Are all staff in correct uniform and well presented?

  Yes

  No

  N/A

• Is the correct payroll process being followed?

  Select Team sign-in and out sheet in use and in view of CCTV Eye-scanner/Fingerprint Scanner is use Third party and agency sign-in sheet in use

  • Team sign-in and out sheet in use and in view of CCTV
  • Eye-scanner/Fingerprint Scanner is use
  • Third party and agency sign-in sheet in use

• Which team member(s) did you check?

• Is there evidence of any team member or agency on site that haven't signed in?

  Yes

  No

  N/A

• Check a team member's staff file and tick all that apply

  Select Day one Induction complete (p18 signed from handbook) Fire Evacuation Refresher C25 & Server of Alcohol Refresher WAVE/Ask Angela COSHH Venue Risk Assessments Pack

  • Day one Induction complete (p18 signed from handbook)
  • Fire Evacuation Refresher
  • C25 & Server of Alcohol Refresher
  • WAVE/Ask Angela
  • COSHH
  • Venue Risk Assessments Pack

• Have you made the manager aware this is missing?

  Yes

  No

  N/A

• Who's file did you check?

SALES

• Are the promo team using the correct offer

  Yes

  No

  N/A

• Are there incentives in place?

  Yes

  No

  N/A

• Are there sales targets in place and communicated in the team brief/deployment?

  Yes

  No

  N/A

• Pick a customer approaching the bar: time how long it takes for them to get served (minutes)

• Pick someone at the back of the queue: how long does it take for them to get into the venue (minutes)

• Open the detailed transaction report: is there any evidence of till mis-use (check SOS for offers)

  Select High level of no-sales High level of clears and voids Multiple or unexplained refunds or reversals Unauthorised discounts or promotions

  • High level of no-sales
  • High level of clears and voids
  • Multiple or unexplained refunds or reversals
  • Unauthorised discounts or promotions

• Are the shot glasses kept on the front bar?

  Yes

  No

  N/A

• Are the team pushing shot sales?

  Yes

  No

  N/A

• Are drinks being served to spec? Ice, garnish, vessel, spec... Take a picture

  Media

• Are shot drops taking place as agreed in the Sales Operation Schedule (SOS)

  Yes

  No

  N/A