Title Page
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Venue Checked
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Conducted on
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Prepared by
Answer as many sections as possible - any Brand Risks will be reported immediately to the Operations Manager
STANDARDS
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Is the outdoor area set up as per license – photo submitted for perfect setup
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Queue system and smoking area set up as per plan and by cut-off of 22:00
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Was the setup incorrect or was it not done on time?
- Setup different to agreed
- Not setup by agreed cut-off time
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Is the entrance set up and looking great? Signage, notices, POS; Clean, tidy, inviting. Desk setup
- Signage lit
- POS on display
- Clean, clear, tidy and inviting
- Cash Desk set up and tidy
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Are all licenses and notices displayed - tick any items that are MISSING
- Challenge 25
- CCTV in Use
- Weights & Measures Act
- Please Leave Quietly
- Section 57 Nomination Notice
- No Smoking
- Premises License
- Strobe Lighting in Use
- List of Employees Authorised to Sell Alcohol
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Are we fully, legally compliant with all notices displayed prominently?
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Internal furniture set out correctly with menus on tables
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Customer areas are safe, tidy, clean and dry with good house-keeping
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Restricted areas/rooms are kept locked and secured
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Storage areas are secure, organised and safe
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Cloakroom setup and ready to trade - tick all that apply:
- Clean and Tidy
- Till in and ready to go
- Plenty of rails and hangers
- Spare tickets/roll and pens
- BONUS: Drinks fridge selling products
- BONUS: Snacks on Sale
- BONUS: Merchandise on sale
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Welfare Room is setup and ready for session
- Clean and tidy
- Ask Angela posters displayed
- First aid kit available and fully stocked
- Bin and sick buckets available and empty/clean
TOILETS
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Clean and Dry?
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Are the bathrooms fully stocked?
- Toilet Rolls
- Soap
- Hand Sanitiser
- Hand Dryers working (or paper towel if no dryers)
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Signs of graffiti or vandalism?
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Is there a toilet attendant on duty?
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Well presented and ready to rock with a friendly smile?
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Is one required?
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Is there a rubbish bin(s)
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Posters on display in proper poster frames
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Ask Angela posters clearly visible?
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Is there anything out of service, not-working or requiring repair?
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Has it been flagged/reported/actioned by venue?
SAFETY
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Are fire exits clear, working and secure?
- Doors engage properly when closed
- The escape route is clean and tidy with no obstructions
- Doors open freely when operated
- Running Man sign is illuminated
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Which escape route was checked?
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What escape route was checked?
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Are all emergency lights illuminated?
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Are all fire extinguishers mounted on wall and in the correct locations?
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Are the stairs in good repair:
AV EQUIPMENT
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DJ booth is clean and tidy and setup
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There are no trailing wires, faulty or damaged sockets and the area is safe to work in
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All equipment is on and working correctly
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Is something broken or faulty?
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Has it been reported/action taken to resolve?
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Is there evidence of the atmosphere actively being managed throughout the visit?
ATMOSPHERE MANAGEMENT
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TV/Screens on and playing the correct content
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Haze machine is in operation and filled up
- Operational
- Topped up with haze fluid
- In use and at correct level for time of visit
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Basic sound and noise checks:
- Overall volume level correct for number of customer and time of day?
- Bass levels correct and being monitored for EQ
- All windows and doors closed (if after 22:00)
- Is there a risk of nuisance or complaints?
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What needs to change?
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All FX lights are working and on the correct show for the time of day/night
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Are they not working?
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Has the issue been reported and raised for repair?
BAR SECTIONS
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Napkins and straws available on back bar
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Speed rails setup correctly with house and cocktail spirits
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Each open station has ice, scoops, jiggers and shakers
- Ice
- Scoop
- Jiggers (both)
- Shakers (tin and glass)
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Store room is tidy with plenty of CO2 and extra stock
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All tills are operational
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At least one till printer is on and working, with paper
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All PDQ terminals are functional
STAFF
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Is there a cash declaration sheet in use?
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Are there enough team deployed on bars?
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Is there a shift deployment complete and published on wall/in chats?
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Is the promo policy being delivered as per venue's submission?
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Watch the team serving - rate the speed and service
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Why?
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Are all staff in correct uniform and well presented?
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Is the correct payroll process being followed?
- Team sign-in and out sheet in use and in view of CCTV
- Eye-scanner/Fingerprint Scanner is use
- Third party and agency sign-in sheet in use
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Which team member(s) did you check?
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Is there evidence of any team member or agency on site that haven't signed in?
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Check a team member's staff file and tick all that apply
- Day one Induction complete (p18 signed from handbook)
- Fire Evacuation Refresher
- C25 & Server of Alcohol Refresher
- WAVE/Ask Angela
- COSHH
- Venue Risk Assessments Pack
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Have you made the manager aware this is missing?
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Who's file did you check?
SALES
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Are the promo team using the correct offer
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Are there incentives in place?
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Are there sales targets in place and communicated in the team brief/deployment?
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Pick a customer approaching the bar: time how long it takes for them to get served (minutes)
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Pick someone at the back of the queue: how long does it take for them to get into the venue (minutes)
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Open the detailed transaction report: is there any evidence of till mis-use (check SOS for offers)
- High level of no-sales
- High level of clears and voids
- Multiple or unexplained refunds or reversals
- Unauthorised discounts or promotions
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Are the shot glasses kept on the front bar?
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Are the team pushing shot sales?
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Are drinks being served to spec? Ice, garnish, vessel, spec... Take a picture
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Are shot drops taking place as agreed in the Sales Operation Schedule (SOS)