Title Page
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Store Name and Number
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Store Representative
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Audited By
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Date and Time completed on
Assessor Info
SECTION 1: Consistency - OPS Excellence
1.1 The store has a deployment plan for partners to effectively work together to serve customers.
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...if 'Does Not Meet Standard', select ALL reasons why:
- The staffing level on the Deployment Plan or Play does not match the actual staffing level.
- The Deployment Plan or Play does not contain a map of the store production area.
- The store does not have a Deployment Plan or Play.
1.2 The store has a Daily Plan to achieve established goals.
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...if 'Does Not Meet Standard', select ALL reasons why:
- The store does not have a Daily Plan.
- The Daily Plan template is blank.
1.3 Duty Roster Tasks are completed to keep the store clean and equipment functioning properly.
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...if 'Does Not Meet Standard', select ALL reasons why:
- The store does not have a Duty Roster (or other tracking system).
- The Duty Roster is not easily accessible in the front of house.
- One or more tasks have not been marked as completed during the past 3 days.
- No tasks have been marked as completed during the past 3 days.
1.4 Barista Basics and Shift Supervisor Training programs materials are available for partners to achieve excellence.
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...if 'Does Not Meet Standard', select ALL reasons why:
- The store does not have a Barista Basics training program materials.
- The store does not have a Shift Supervisor training program materials.
- The store does not have a documented training plan for the most recently hired partner.
1.5 All resource manuals are available for partners to reference operating standards.
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...if 'Does Not Meet Standard', select ALL reasons why:
- The store does not have a Beverage Resource Manual.
- The store does not have a Coffee & Tea Manual.
- The store does not have a Food Safety Manual.
- The store does not have a Safety & Security Manual.
- The store does not have a Store Cleanliness & Equipment Maintenance Manual.
- The store does not have a Store Operations Manual.
SECTION 2: Care and Comfort - Clean, Safe, and Ready
2.1 Building exterior is maintained clean to be inviting for customers.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Customer entrance doors and/or windows dirty.
- Entry windows and/or glass doors cracked.
- Tables dirty.
- Chairs dirty.
- Umbrellas dirty.
- Planters/outdoor fixtures dirty.
2.2 Awnings, soffits and signage are in good repair to maintain a safe and inviting store.
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...if 'Does Not Meet Standard', select ALL reasons why:
- External awnings/soffit broken, torn, or excessively weathered.
- External signage is in poor condition, broken, or damaged.
2.3 Customer area furnishings are in good repair so customers can safely enjoy their visit.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Exterior chairs uneven/wobbly.
- Exterior chairs damaged/excessively worn.
- Exterior table uneven/wobbly.
- Exterior tables damaged/excessively worn.
- Umbrellas are damaged/excessively worn.
- Interior chairs uneven/wobbly.
- Interior chairs damaged/excessively worn.
- Interior tables uneven/wobbly.
- Interior tables damaged/excessively worn.
2.4 Drive Thru is maintained clean and in good repair to be inviting for customers.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Menu boards dirty.
- Drive Thru speaker dirty.
- Menu boards broken.
- Drive Thru speaker broken.
- Area below Drive Thru window dirty.
- Drive Thru window dirty.
2.5 The partner in charge can describe how to report a workplace safety hazard to resolve safety risks.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Partner does not know how to report a workplace safety hazard.
2.6 The store has a plan in case of emergency to keep everyone safe.
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...if 'Does Not Meet Standard', select ALL reasons why:
- The store does not have a documented plan in case of emergency.
SECTION 3: Connection and Craft
3.1 Baristas are friendly and striving to be the best moment in each customer’s day.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Barista did not greet customer at an order point.
- Barista is not friendly.
- Barista did not thank customer when handing off order.
3.2 Espresso shots are calibrated correctly to ensure high quality beverages.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Espresso shots pour faster than 18 seconds and barista does not correct.
- Espresso shots pour longer than 23 seconds and barista does not correct.
- Volume of a double shot of espresso is more than 1.5 fl oz. (45 ml).
- Volume of a double shot of espresso is less than 1.5 fl oz. (45 ml).
- All espresso machines do not function.
- Glass shot glasses are not available.
3.3 Milk is steamed properly to ensure high quality beverages.
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...if 'Does Not Meet Standard', select ALL reasons why:
- Temperature is below 65°C (150°F).
- Temperature is above 77°C (170°F).
- Foam is not creamy.
- Foam has large bubbles.
- Fresh milk was poured into a steaming pitcher that was not rinsed.
- The steam wand was not opened after use.
- The steam wand was not wiped after use.
- All steam wands do not function.
