Title Page
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Store Name and Number
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Store Representative
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Audited By
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Date and Time completed on
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Please see attached guide for clarifications on each compliance check
First Impressions
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Ask the PiC (Person in Charge) about any maintenance requests placed regarding refrigeration or the dish machine. Note these and any other relevant info below.
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Request the below documentation from the PiC and inform them they have 45 mins to gather the following;
SECTION 1: Behaviours
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CRITICAL: Partners do not work while ill; Bandages are used properly
- Partner is working with severe cough or runny nose
- Partner is working with diarrhea
- Partner is woking with symptoms of vomiting
- Partner is working with fever
- Partner is working with jaundice (yellowing of skin or eyes)
- Partner is working with an exposed infected lesion on hand, wrist or arm
- Exposed bandage on hand is not covered by a single-use glove
- Other noncompliance, please provide 'Note':
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CRITICAL: Food is not touched with bare hands; Single use gloves are used properly
- Ice touched with bare hand
- Ready-to-eat unpackaged food touched with bare hand
- Single use gloves were washed and reused
- Other noncompliance, please provide 'Note':
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CRITICAL: Hands are washed at appropriate times
- Did not wash hands after using restroom
- Did not wash hands before putting on gloves to handle food
- Did not wash hands before starting shift or after returning from break
- Did not wash hands after cleaning tasks
- Did not wash hands after coughing, sneezing or blowing nose
- Did not wash hands after bussing tables or handling dirty dishes/equipment
- Did not wash hands after eating, drinking, smoking, chewing tobacco or gum (touching mouth)
- Did not wash hands after touching face, hair or skin
- Did not wash hands after handling trash
- Other noncompliance, please provide 'Note':
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CRITICAL: Proper handwashing procedures are followed
- Did not use soap
- Did not scrub for 10 to 15 seconds
- Did not dry hands
- Dried hands on apron
- Did not use the designated hand sink
- Other noncompliance, please provide 'Note':
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MAJOR: Hand Sinks are accessible, stocked, and used properly
- Access to restroom hand sink is blocked
- Access to Back of House hand sink is blocked
- Access to Drive Thru hand sink is blocked
- Access to Front of House hand sink is blocked
- Items are stores on/in hand sink
- Other tasks are taking place at hand sink (i.e. dumping, dish washing)
- Soap dispenser is empty or not present
- Soap dispenser does not work
- Other noncompliance, please provide 'Note':
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MAJOR: Fingernails, hair and jewelry to standard
- Hair beyond shoulder length is not restrained
- Fingernails are not trimmed or not clean
- Fingernails are artificial, have polish or coating of any kind
- Food handler is wearing jewelry on the wrist
- Food handler is wearing more than one plain ring
- Other noncompliance, please provide 'Note':
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MAJOR: Partners can demonstrate Food Safety knowledge
- Person-in-charge does not answer the following question accurately: "What are the five illness symptoms that would exclude a person from coming to work?"
- Person-in-charge does not answer the following question accurately: "What two actions should be taken if a partner informs you they have been diagnosed with a reportable disease and still has symptoms?"
- Person-in-charge does not answer the following question accurately: "Where are the documented procedures indicating what to do if a vomit/diarrhea (biohazard) event occurs in the store."
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MAJOR: Partners food and beverages are stored properly
- Partner food/beverage is not stored in a designated, covered container in refrigerator
- Partner food/beverage is stored on shelving next to or above dry goods, clean smallwares or single use items
- Partner food container is not labeled
- Other noncompliance, please provide 'Note':
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MAJOR: Partners follow eating, drinking and smoking standards
- Partner is eating in front of house food storage area or food prep area
- Partner is drinking in front of house food storage area or food prep area
- Partner is eating in back of house food storage area or food prep area
- Partner is drinking in back of house food storage area or food prep area
- Partner is vaping or smoking in food service area
- Partner is chewing tobacco in food service area
- Partner is chewing gum in food service area
- Other noncompliance, please provide 'Note':
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MINOR: Partner uniforms are clean
- Apron not removed before going on break
- Apron not removed before using restroom
- Apron not removed before cleaning restroom
- Apron not removed when taking out trash
- Apron is dirty at the beginning of shift
- Other noncompliance, please provide 'Note':
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MINOR: Partner personal items stored properly
- Partner personal items (not food) are stored near food or food contact surfaces
- Other noncompliance, please provide 'Note':
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MINOR: Health Department reports and permits are available
- Most recent EHO inspection not available
- EHO registration letter not available
- Most recent QASA/RSA not available
- Other noncompliance, please provide 'Note':
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MINOR: Food Safety signage is present
- Handwashing signage is not present
- Allergen signage in pastry case is not present
- Allergen disclosure is not present on menu/Consumer advisory is not present on menu (where required)
- TCS food displayed in ambient food case is not labeled "for display only"
- Customer allergen Information not available
- Other noncompliance, please provide 'Note':
SECTION 2: Temperature Control [TCS]
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CRITICAL: Adequate Refrigeration for TCS Foods
- Store is operating with a complete lack of mechanical refrigeration for TCS foods
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CRITICAL: Cold Food Held at Proper Temperature
- Condiment bar carafes above 5C
- TCS food in display case held at above 8C
- TCS food in BoH refrigeration held at above 8C
- Other noncompliance, please provide 'Note':
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CRITICAL: Proper Thawing/Slacking Procedures in Place for TCS Foods
- TCS product thawing at room temperature
- TCS product thawing in an unapproved sink
- TCS product thawing in standing water
- TCS product thawing in running water >70°F
- TCS product thawing underneath/on top of the warming oven
- Other noncompliance, please provide 'Note':
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MAJOR: Refrigeration Units Within Required Temperature
- FoH Refrigerator air temp above required temperature (above 5C)
- BoH Refrigerator air temp above required temperature (above 5C)
- Refrigerated display case air temp above required temperature (above 5C)
- Other Refrigeration air temp above required temperature (above 5C)
- Other noncompliance, please provide 'Note':
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MAJOR: Product Thermometer [Probe] Present and Working Properly
- Product thermometer not present
- Product thermometer not functioning or calibrated properly
- Other noncompliance, please provide 'Note':
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MAJOR: Temperature Logs Completed
- Closing shift temperatures missing for refrigerators/freezers
- Opening shift temperatures missing for refrigerators/freezers
- Opening shift temperatures missing for refrigerators/freezers
- Received TCS food temperatures missing
- When required, corrective action not noted
- Temperature logs have complete day(s) missing
- Temperature logs have complete week(s) missing
- Temperature logs completed in advance
- Other noncompliance, please provide 'Note':
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MINOR: Frozen Product Held Solidly Frozen
- Food in the freezer is unfrozen or partially thawed (soft to the touch)
- Other noncompliance, please provide 'Note':
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MINOR: Thermometers Present and Working Properly
- FoH Internal thermometer not present in refrigerator/freezer
- FoH Internal thermometer is broken
- BoH Internal thermometer not present in refrigerator/freezer
- BoH Internal thermometer is broken
- Display/self-serve case Internal thermometer not present
- Display/self-serve case Internal thermometer is broken
- Other refrigeration Internal thermometer not present
- Other refrigeration Internal thermometer is broken
- External temperature read out not present
- External temperature read out is broken
- Other noncompliance, please provide 'Note':
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MINOR: Gaskets in Good Repair
- FoH refrigerator/freezer gasket is not present
- FoH refrigerator/freezer gasket is in poor repair
- BoH refrigerator/freezer gasket is not present
- BoH refrigerator/freezer gasket is in poor repair
- Other refrigeration gasket is not present
- Other refrigeration gasket is in poor repair
- Other noncompliance, please provide 'Note':
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MINOR: Refrigeration Ventilation Maintained
- Items stored on top of BOH refrigerator/freezer blocking vents
- Items stacked in RTD/E case blocking air flow
- External rear grille area of display case has 3 dimensional dust
- Reach-in refrigerator shelves lined with cardboard, blocking air flow
- Other noncompliance, please provide 'Note':
SECTION 3: Pest Prevention
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CRITICAL: No Critical Fruit Fly Activity Observed
- Fruit flies observed on food or inside pastry case
- Fruit flies observed in multiple areas of store
- Fruit flies observed on food contact surfaces
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CRITICAL: No Critical House Fly Activity Observed
- House flies observed on food or inside pastry case
- House flies observed on food contact surfaces
- House flies observed in multiple areas of store
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CRITICAL: No Critical Rodent Activity Observed
- Live rodent activity observed
- Dead rodent observed
- Chewed bags, nesting material or droppings observed
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CRITICAL: No Critical Cockroach Activity Observed
- Cockroach(es) observed in BOH
- Cockroach(es) observed in FOH
- Cockroach(es) observed in lobby/customer area
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CRITICAL: No Critical Ant Activity Observed
- Ant(s) observed on food or in the pastry case
- Ant(s) observed on food contact surfaces
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MAJOR: No Major Fruit Fly Activity Observed
- Fruit flies observed in one area and not observed on food
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MAJOR: No Major House Fly Activity Observed
- House flies observed in one area and not observed on food
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MAJOR: No Major Ant Activity Observed
- Ants observed in cabinets or on counter tops and not observed on food or food contact surfaces
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MAJOR: Pest Entry Prevented
- Exterior doors are not rodent proof
- Holes observed in wall and/or ceiling in FoH
- Holes observed in wall and/or ceiling in BoH
- Wall penetrations for incoming plumbing and/or electrical have gaps that are not sealed
- Ceiling tiles missing or dislodged
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MAJOR: Pest Control Devices Placed Properly, If Present
- Pest control devices placed on or above food prep areas
- Insect attractant light placed above food prep areas
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MINOR: No Minor Ant Activity Observed
- Ants observed on floor and not observed on food
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MINOR: Pest Harborage Prevented
- Plumbing fixtures not properly sealed to the wall or countertop (note location)
- Cabinetry/countertop not sealed to wall/splash guard juncture (note location)
- Cabinetry/countertop horizontal gaps/joints not sealed (note location)
- Wood rotted under stainless steel/countertop (note location)
- Cabinets have water damage causing disintegration and rot (note location)
- Countertop excessively worn/damaged/pitted (note location)
- Cabinetry/Countertop has bare wood exposed (note location)
- Trash not disposed of as needed indoors
- Exterior pest harborage present around building
- Exterior pest harborage present around dumpster area
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MINOR: Floors, Walls, Ceilings Clean and Cleanable
- Walls dirty in FoH
- Walls dirty in BoH
- Walls dirty in Restrooms
- Wall tiles cracked/missing in FoH
- Wall tiles cracked/missing in BoH
- Wall tiles cracked/missing in Restrooms
- Bare wood/drywall exposed in FoH
- Bare wood/drywall exposed in BoH
- Minor damage to walls/ceiling in FoH
- Minor damage to walls/ceiling in BoH
- Minor damage to walls/ceiling in Restrooms
- Ceiling/vents dirty in FoH
- Ceiling/vents dirty in BoH
- Ceiling/vents dirty in Restrooms
- Ceiling damaged in FoH
- Ceiling damaged in BoH
- Ceiling damaged in Restrooms
- Grout lines dissolved/low (note location)
- Cove molding damaged/missing (note location)
- Floor tiles missing or loose (note location)
- FoH Area floors/baseboards/drains not maintained clean
- BoH area floors/baseboards/drains not maintained clean
- Restroom Floor/wall junctures/baseboards/edges have dark encrusted build-up
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MINOR: Pest Reports on File
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MINOR: Mop Area Maintained
- Mop sink area dirty
- Mop stored in stagnant water
- Mop not stored to facilitate proper drying
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MINOR: Plumbing Maintained
- Prep sink leaking in FoH
- Prep sink leaking in BoH
- Hand sink leaking in FoH
- Hand sink leaking in BoH
- Hand sink leaking in Restroom
- Dish machine/three comp sink leaking
- Restroom toilet/urinal leaking
- Other sink/equipment leaking (note location)
- Loose/damaged plumbing fixture (note location)
SECTION 4: Contamination
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CRITICAL: No Biohazard Event Present
- Biohazard event is present that cannot be contained within 25ft
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CRITICAL: No Sewage Backup Present
- Sewage observed backing up into facility
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CRITICAL: No Water Service Interruption
- Store is without drinking water
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CRITICAL: Fire/Flood/Other Natural Disaster
- Fire/Flood/Other Natural Disaster taking place
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CRITICAL: Partner Restroom Available
- Baristas have no access to a functioning restroom facility
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CRITICAL: Proper Conditions/Procedures for Warewashing
- Temperature of hot water sanitizing at high temp dish machine does not meet requirement
- Chlorine concentration of chemical sanitizing at low temp dish machine does not meet manufacturers specification
- Concentration of chemical sanitizer when prepared at 3 compartment sink does not meet manufacturers specification
- Manual warewashing, procedure not followed in the correct order
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CRITICAL: Sanitizer Present, at Required Concentration
- There is no sanitizer or it is not at the required concentration []
- Sanitizer solution is not dated
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CRITICAL: Contamination of Food Not Observed
- Food or ice is contaminated with chemicals
- Food or ice is contaminated physically
- Manual warewashing, procedure not followed in the correct order
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CRITICAL: No Food From Unapproved Sources
- Unapproved food item present intended for customer consumption
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CRITICAL: TCS Product Within Quality Use-By Date
- TCS food found expired per manufacturers use-by date (note item & location)
- TCS food removed from original packaging is missing barista written date code (note item & location)
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MAJOR: Equipment Drain Lines Have Backflow Protection
- Equipment drain lines are not properly protected from backflow
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MAJOR: Food Items Stored Protected
- Food items not stored covered/protected
- Food items stored in the restroom
- Food items stored on the floor
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MAJOR: Food Contact Items Stored Protected
- Food contact items stored chipped/cracked/rusted or otherwise damage
- Food contact items stored in the restroom
- Food contact items stored on the floor
- Food contact items stored under drain lines/dripping condensate
- Food contact items stored on a dirty surface
- Food contact items stored with visible dirt or food accumulation
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MAJOR: In-Use Food Contact Items Approved, Clean and Cleanable
- In-use utensils not maintained clean
- In-use utensils chipped/cracked/rusted or otherwise damaged
- Cutting board has visible build-up in grooves
- Cutting board chipped/cracked or otherwise damaged
- In-use Ice Scoops not maintained clean
- In-use Ice Scoops chipped/cracked or otherwise damaged
- In-use Ice Scoops not stored in a clean, designated container
- In-use steaming pitchers have encrusted build up
- In-use food contact items not from an approved source/food grade
- Other In-use food contact items not maintained clean
- Other In-use food contact items chipped/cracked/rusted or otherwise damaged
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MAJOR: In Use Food Contact Items Washed/Rinsed and Sanitized as Required
- Required timer is not present, running or used properly
- In-use food contact items are not washed/rinsed and sanitized at least every 2 hours
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MAJOR: Food Packages in Good Condition/Damaged Products Segregated
- Food containers/packages in poor condition or evidence of tampering
- Damaged/recalled products are not stored separately and/or not labeled do not use
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MAJOR: Prepped, Ready-To-Eat or Refrigerated Foods Properly Labeled
- Foods/beverage taken out the original container are not name labeled
- Foods/beverages repackaged onsite for retail missing required labeling
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MAJOR: TCS Product Within Quality Use-By Date
- TCS food found expired per manufacturers use-by date
- TCS food removed from original packaging is missing barista written date code
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MAJOR: Ice Stored Protected
- FoH Ice bin lid is left open
- BoH ice machine lid is left open
- BoH ice bucket is not labeled for Ice Only and/or used for another purpose
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MAJOR: Ice Equipment Maintained Clean
- BoH Ice Machine drop plate has mold/slime build up
- BoH Ice Machine bin has mold/slime build up
- FoH Ice Bin has mold/slime build up
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MAJOR: Ice Equipment in Good Repair
- Ice Machine gasket damaged
- Interior of Ice Machine chipped, cracked or otherwise damaged
- FoH Ice Bin Lid cracked/split or otherwise damaged
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MAJOR: Chemicals Properly Labeled & Stored
- Chemical in unlabeled spray bottle/container
- Chemical stored in a food container or single-use food container
- Chemical label not readable
- Sanitizer container not labeled
- Chemicals not covered/sealed (excluding sanitizer buckets)
- Chemicals stored next to or above food/food contact/single use items
- Chemicals next to or above clean dishes
- Chemicals on or above food preparation counters/sinks
- Chemicals stored on/above clean drain board/sanitize basin of the 3 comp sink
- Chemical stored on top of the dishwasher
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MAJOR: Dishwashing Machine/Three Compartment Sink Used/Set Up Properly
- Warewashing sink used for storage of food or single use items
- Dirty dish storage has potential to contaminate clean dishes
- Mechanical warewashing taking place with no detergent or liquid detergent less than 1 cm
- Detergent is not available/used for manual warewashing, when required.
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MAJOR: Proper Wiping Cloth Storage/Procedure
- Clean wiping cloths stored with chemicals or dirty items
- In-use wiping cloths left on counter, in/on sink, or on shelving
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MAJOR: Contamination of Food Not Observed
- Observed hair in contact with food
- Observed hair in contact with ice
- Observed dust in contact with food
- Observed dust in contact with ice
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MINOR: Equipment/Utensils/Smallwares Air-Dried Before Stacking
- Food contact items found stacked/nested while wet
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MINOR: Approved Scouring Pads in Use
- Soft sponge/eraser pad in dishwashing or food prep areas
- Steel wool pads in dishwashing or food prep areas
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MINOR: Non-TCS Foods Not Expired
- Non-TCS food found without expiration date
- Non-TCS food found expired per use by date
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MINOR: Refrigeration Units Clean and Cleanable
- BoH Refrigerator/Freezer gasket dirty
- BoH Refrigerator/Freezer shelves dirty
- BoH Refrigerator/Freezer fan guards dirty
- BoH Refrigerator/Freezer interior dirty
- BoH Refrigerator/Freezer exterior dirty
- FoH Refrigerator/Freezer gaskets dirty
- FoH Refrigerator/Freezer shelves dirty
- FoH Refrigerator/Freezer fan guards dirty
- FoH Refrigerator/Freezer interior dirty
- FoH Refrigerator/Freezer exterior dirty
- Pastry/refrigerated display case dirty
- Refrigerator/Freezer shelving not secure
- Refrigerator/Freezer shelving notably rusted
- Ice build up observed inside freezer
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MINOR: Sinks and Dish Area Maintained Clean
- FoH handsink dirty
- BoH handsink dirty
- Restroom handsink dirty
- FoH prep sink dirty
- BoH prep sink dirty
- FoH dump sink dirty
- BoH dump sink dirty
- Dish sink dirty
- Dish sink faucet/sprayer dirty
- Shelving above dish sink dirty
- Dishmachine dirty
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MINOR: Cabinetry/Counter Tops Maintained Clean
- Countertops dirty
- Cabinets dirty in FoH
- Cabinets dirty in BoH
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MINOR: Other Equipment Clean and Cleanable
- Oven dirty or damaged
- Ventilation hood dirty or damaged
- BoH Metro Shelving/Storage units dirty or damaged
- Espresso machine dirty or damaged
- Brewed coffee machine/clover dirty or damaged
- Blender pitcher rinser dirty or damaged
- Blender housing/shroud dirty or damaged
- Pastry cart/thawing rack dirty or damaged
- Ice machine exterior dirty or damaged
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MINOR: Condiment Bar Maintained Clean
- Interior of condiment stand dirty
- Exterior of the condiment stand dirty
- Encrusted build up in sugar/sweetener dispenser
- Encrusted build up under napkin dispenser/trash ring
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MINOR: Lighting Maintained and Properly Shielded
- Lighting dirty in FoH
- Lighting dirty in BoH
- Lighting dirty in Restroom
- Light(s) out/missing in FoH
- Light(s) out/missing in BoH
- Light(s) out/missing in Restroom
- Light(s) out/missing in Refrigerator/Freezer unit
- Light(s) not properly shielded/shatter-proof in FoH
- Light(s) not properly shielded/shatter-proof in BoH
- Light(s) not properly shielded/shatter-proof in Refrigerator/Freezer unit
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MINOR: Restrooms Clean and Cleanable
- Handrails dirty or in poor repair
- Toilet(s) dirty
- No toilet paper available
- Toilet paper not loaded into dispenser
- Baby changing table/unit dirty
- Doors dirty
