Station audit checklist rev 1

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Arrivals

• Is GSE team ready for handling arrivals?

  Yes

  No

  N/A

• Checkout for the hazards while aircraft is landing/taxing/parking.If yes check if same documented in the station hazard log

  Yes

  No

  N/A

• Was all ramp team wearing ramp jackets?

  Yes

  No

  N/A

• Staff attitude on Safety focus(e.g. Arrangement of safety cones, FOD bin etc)

  Yes

  No

  N/A

• Check out the cleaning standard of the Jetway, arrival hall etc?

  Yes

  No

  N/A

• Signage at arrival carosuel

  Yes

  No

  N/A

• Checkout for guest convenience signage e.g.: direction to arrival belt, toilets,immigration, customs etc

  Yes

  No

  N/A

• Arrival time of 1st and last bag on the belt

  Yes

  No

  N/A

• Did priority bag come 1st on the belt?

  Yes

  No

  N/A

• Was arrival belt announcement made inflight?

  Yes

  No

  N/A

• Flight detail displayed on the arrival belt e.g. FIDS update

  Yes

  No

  N/A

• Usage of baggage trays for soft bags and small cartons in the arrival carousel?

  Yes

  No

  N/A

• Staff presence in arrival hall

  Yes

  No

  N/A

Terminal-Departure

• ATO - cleanliness and brand signage display

  Yes

  No

  N/A

• Standees and signboards at check-in counter as per 9w standard?

  Yes

  No

  N/A

• Adequate stationary available at counters

  Yes

  No

  N/A

• Check the location of maintenance of stationary stock

  Yes

  No

  N/A

• Display of DG board/ Other notices displayed as per standardisation

  Yes

  No

  N/A

• Is MPOS being used to collect excess baggage and upsell charges/ other ancillary revenue at counters?

  Yes

  No

  N/A

• Are baggage trays used for releasing soft bags and small cartoons from checkin counters?

  Yes

  No

  N/A

• All staff are carrying briefing sheet / preflight - with main highlights e.g. Upsell targets, possible onward short connection, RTOW restrictions if any

  Yes

  No

  N/A

• Staff grooming ,SGTG ,name tag etc

  Yes

  No

  N/A

Boarding Gate

• FIDS are as per branding and with correct information displayed.

  Yes

  No

  N/A

• FIDS - manual/electronic

  Yes

  No

  N/A

• Standees/signboards at boarding gate as per standard?

  Yes

  No

  N/A

• Guest greeted at the time of boarding?

  Yes

  No

  N/A

• Request for voucher or miles upgrade/seat change honoured at boarding gate as per availability of seats?

  Yes

  No

  N/A

• MPOS used at boarding gate for collection of ancillary revrnue

  Yes

  No

  N/A

• Boarding gate preparedness- WHCR,mothers with infants/Sr citizens are boarded 1st, in case they are present while boarding commences.

  Yes

  No

  N/A

• Boarding process - zone boarding followed

  Yes

  No

  N/A

Ramp

• GSE/GSV parking place

  Safe

  At Risk

  N/A

• Condition of GSE:GSV: If the safety parameters are compromised or any structural damage support with images

  Yes

  No

  N/A

• Is the ramp staff aware of the VIP/CIP arrival?

  Yes

  No

  N/A

• Condition of the water/toilet cart

  Safe

  At Risk

  N/A

• When was the last visit by GSD team? Check for the last report by GSD.

  Yes

  No

  N/A

• Cabin cleaning process

  Yes

  No

  N/A

• Are priority bags sorted at the time of offloading?

  Yes

  No

  N/A

• Loader/driver - adherence to 9w uniform and grooming requirement

  Yes

  No

  N/A

• Availability of 3 staff on ramp - guarding the hold and 02 stepladders

  Yes

  No

  N/A

• Safety cone placement

  Yes

  No

  N/A

• BMA - Handling of checked baggage

  Yes

  No

  N/A

• Check BRS record maintainence

  Yes

  No

  N/A

• Is the space allocated to 9w for GSE/GSV parking tallying with space agreement with airport operator?

  Yes

  No

  N/A

• Is there any irregularity noticed in the parking area e.g. Storing old unused equipment / unused stationary?

  Yes

  No

  N/A

Back-up office

• Record Management

  Yes

  No

  N/A

• Tally the asset list

  Yes

  No

  N/A

• Random audit of petty cash voucher

  Yes

  No

  N/A

• Station document library

  Yes

  No

  N/A

• Check for the maintenance of station contract copies

  Yes

  No

  N/A

• AOCC representation and minutes of the meeting

  Yes

  No

  N/A

• Staff training records

  Yes

  No

  N/A

• Data for service standards readily available

  Yes

  No

  N/A

• Have all staff logged on on Workplace

  Yes

  No

  N/A

• Status on family tree

  Yes

  No

  N/A

• Check contents of Station emergency kit

  Yes

  No

  N/A

• Backup office cleanliness and brand signage display

  Yes

  No

  N/A

• Is the display at Back up office Standardised and professional?

  Yes

  No

  N/A

Others

• Meet APD/FRRO/Airport Security incharge

  Yes

  No

  N/A

• Visit Cargo warehouse -Check for proximity from terminal and how it is maintained

  Yes

  No

  N/A