Station

• Site conducted

  Select

• (For branding questions please photograph the sign in question and email to : Chad LaFarr (clafarr@drummac.com)

• Conducted on

  Date

• Auditor's Name

• Auditor's Organization

  Drummac, Inc

  Amtrak

• Station

  Select Washington Union Station Baltimore Penn Station Baltimore BWI Airport Station Philadelphia 30th St. Station New York Penn Station Albany-Rensselaer Station Boston South Station Chicago Union Station Seattle King St. Station Los Angeles Union Station Sacramento Valley Station Oakland Jack London Square Station Wilmington Station Newark Penn Station Providence Station New Haven Station Milwaukee Intermodal Station Santa Fe Depo Horton St Emeryville Station Route 128 (Boston, MA) McGovern St Lancaster Station 4th & Chestnut St Harrisburg Station Callahan Dr Alexandria Station Staple-Mills Rd Richmond Station Warwick Blvd Newport News Station Cahill St San Jose Station Portland Station Pittsburgh Union Station Lorton Auto Train Station Sanford Auto Train Station Moynihan Train Hall Atlanta Peachtree Station New Orleans Union Passenger Terminal San Diego Station Martinez Station St. Louis Station Paoli Station Charlotte Station Anaheim Station New Carrollton Station Raleigh Station Hartford Station Denver Station Kansas City Station Kingston Station Greensboro Station Charlottesville Station New London Station Trenton Station Greensboro Station Back Bay Station Syracuse Station Bakersfield Station Paoli Station Stamford Station Hayward Station Miami Station

  • Washington Union Station
  • Baltimore Penn Station
  • Baltimore BWI Airport Station
  • Philadelphia 30th St. Station
  • New York Penn Station
  • Albany-Rensselaer Station
  • Boston South Station
  • Chicago Union Station
  • Seattle King St. Station
  • Los Angeles Union Station
  • Sacramento Valley Station
  • Oakland Jack London Square Station
  • Wilmington Station
  • Newark Penn Station
  • Providence Station
  • New Haven Station
  • Milwaukee Intermodal Station
  • Santa Fe Depo
  • Horton St Emeryville Station
  • Route 128 (Boston, MA)
  • McGovern St Lancaster Station
  • 4th & Chestnut St Harrisburg Station
  • Callahan Dr Alexandria Station
  • Staple-Mills Rd Richmond Station
  • Warwick Blvd Newport News Station
  • Cahill St San Jose Station
  • Portland Station
  • Pittsburgh Union Station
  • Lorton Auto Train Station
  • Sanford Auto Train Station
  • Moynihan Train Hall
  • Atlanta Peachtree Station
  • New Orleans Union Passenger Terminal
  • San Diego Station
  • Martinez Station
  • St. Louis Station
  • Paoli Station
  • Charlotte Station
  • Anaheim Station
  • New Carrollton Station
  • Raleigh Station
  • Hartford Station
  • Denver Station
  • Kansas City Station
  • Kingston Station
  • Greensboro Station
  • Charlottesville Station
  • New London Station
  • Trenton Station
  • Greensboro Station
  • Back Bay Station
  • Syracuse Station
  • Bakersfield Station
  • Paoli Station
  • Stamford Station
  • Hayward Station
  • Miami Station
• Location
  Address

• Is this a Quarterly Station Audit?

  Yes

  No

  N/A

• Miscellaneous Notes

• Miscellaneous Pictures

  Media

• The Auditor arrives at the station and seeks out the Station Manager or another Station Lead person such as a Lead Ticket Agent or Floor Manager if the Station Manager is not present.
  If no one is available they will call the Station Manager to let them know we are conducting an audit.
  Upon completion of the audit the auditor will call their Lead Auditor and/or Chad LaFarr to review the results.
  Once the Drummac audit review is complete they seek out the Station Manager or the acting Manager on duty to review the results.
  If no one is available then the Station Manager is called by phone. If there is no answer the auditor will leave a message.
  After the audit is reviewed by the acting Station Manager then we have a follow-up call with the auditor to discuss any issues or concerns that the Manager my have had.

Station Audit

Station Entrance Exterior

• Walkways

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Canopies/Shelter

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Handrails

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Plants/Vegetation

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Windows

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Updated Logo on Building

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Updated Logo on Trailblazer Signs (If sign is within close proximity to station)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Station Hours Posted on Doors

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Free of Paper Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Station Entrance Exterior Notes

• Station Entrance Exterior Pictures

  Media

Station Entrance Interior

• Floors

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Ceilings

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Handrails

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Stainless Steel Surfaces

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Air Vents

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Windows

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Updated Display Materials (If applicable)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Display Holders (If applicable)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Free of Paper Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Station Entrance Interior Notes

• Station Entrance Interior Pictures

  Media

Ticket Counter

• Ceiling

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Countertop

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Base of Ticket Counter

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Ticket Windows

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• QuikTrak Machines

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Air Vents

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Glass Partitions

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Amtrak Travelmark Mounted Behind

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• One (1) National Policy Poster Displayed

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• One (1) Security Poster Displayed

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• One (1) Marketing Poster Displayed

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Closed Sign

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Brochures (Only if Present)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Brochure Holders (Only if Present)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Free of Paper Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Paint Color

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Ticket Counter Notes

• Ticket Counter Pictures

  Media

Baggage Counter

• Floors

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Ceiling

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Countertop

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Base of Baggage Counter

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Baggage Windows

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Scale

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Luggage Carts

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Wheelchairs

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Air Vents

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Glass Partitions

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Approved Closed Sign

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Bag Tags

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Free of Paper Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Paint Color

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Baggage Counter Notes

• Baggage Counter Pictures

  Media

Waiting Area

• Floors

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Ceiling

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Air Vents

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Seats

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Stainless Steel Surfaces

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Countertop

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Windows

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Departure Information (Digital Display)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Arrival Information (Digital Display)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Updated Display Materials (If applicable)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Display Holders (If applicable)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Free of Paper Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Artwork

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Waiting Area Notes

• Waiting Area Pictures

  Media

Metropolitan Lounge (Or any VIP lounge)

• Floors

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Ceiling

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Air Vents

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Countertop

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Stainless Steel Surfaces

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Soda Machine/Refrigerator

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Coffee Maker

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Snack Holders

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Luggage Storage

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Couches

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Chairs

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Tables

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Customer Facing Computers/Printers

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Trash Recepticals

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Food Service Equipment

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Windows

  N/A

  Not Observed

  Poor

  Satisfactory

  Good

• Approved Amtrak Logo Outside Entrance

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Amtrak Logo Behind Front Desk

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Free of Posters/Decals on Walls

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Approved Artwork

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Departure Information (Digital Display)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Arrival Information (Digital Display)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Metropolitan Lounge Notes

• Metropolitan Lounge Pictures

  Media

Platforms

• Walkways

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Doors

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Elevator

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Escalator

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Stairs

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Canopy

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Track Cleanliness

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Track Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Location Signs

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Updated Logos (If applicable)

  Select Pass Fail N/A Not Observed Exception Non Amtrak Area (Waiting for Documentation)

  • Pass
  • Fail
  • N/A
  • Not Observed
  • Exception
  • Non Amtrak Area (Waiting for Documentation)

• Platforms Notes

• Platforms Pictures

  Media

Restrooms

• Do not photograph people

• Floors

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Ceiling

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Floor Drain Covers

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Air Vents

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Sinks

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Walls

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Trash Recepticals

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Toilet Partitions

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Baby Changing Stations

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Soap Dispensers

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Hand Dryers

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Paper Towel Holders

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Toilet Paper Holders

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Drinking Fountains

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Mirrors

  Select N/A Not Observed Poor Satisfactory Good Exception

  • N/A
  • Not Observed
  • Poor
  • Satisfactory
  • Good
  • Exception

• Restroom Pictures

  Media

• Restroom Notes

Presence in Station

• No photographs allowed.Time, Location, and name of Employee required for any failed item.

• Agents at Information Booth

  Pass

  Fail

  N/A

  Not Observed

• Presence in Station Notes

• Presence in Station Pictures

  Media

Greetings

• Smile at Customers within 5 feet (not policy)

  Pass

  Fail

  N/A

  Not Observed

• Greetings Notes

• Greetings Pictures

  Media

Uniforms

• Shirt Tucked In

  Pass

  Fail

  N/A

  Not Observed

• No Holes, Rips, Or Tears

  Pass

  Fail

  N/A

  Not Observed

• No Stains

  Pass

  Fail

  N/A

  Not Observed

• Appropriate Size

  Pass

  Fail

  N/A

  Not Observed

• Appropriate Nametag(s)

  Pass

  Fail

  N/A

  Not Observed

• Uniform Notes

• Uniform Pictures

  Media

Boarding

• Agents at Gate When First Boarding Announcement is Made

  Pass

  Fail

  N/A

  Not Observed

• Agents Assisting with Line Formation and Management

  Pass

  Fail

  N/A

  Not Observed

• Agents Promoting Priority Boarding

  Pass

  Fail

  N/A

  Not Observed

• Boarding Notes

• Boarding Pictures

  Media

• Signature

  Sign