Store Compliance

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Financial

• Are all expected banking bags present and ready for collectio?

  Yes

  No

  N/A

• Is all the end of day Banking paperwork reconciled and signed off by two individuals to confirm completion?

  Yes

  No

  N/A

• Are all chip and pin transactions supported with refund receipt?

  Yes

  No

  N/A

• Are the refund transactions fully supported with complete documentation?

  Yes

  No

  N/A

• Is the discount and returns reporting being done as per policy?

  Yes

  No

  N/A

• Is all the Franchise discount being recorded on the store transaction as per policy?

  Yes

  No

  N/A

• Are all the banking receipts present and accounted for?

  Yes

  No

  N/A

Stock

• Dose the previous months stock file confirm that any discrepancies have been fully investigated and corrected?

  Yes

  No

  N/A

• Have all the stock count being corrected within 48 Hours?

  Yes

  No

  N/A

• Have all the PI count paperwork been printed and present, filed and signed?

  Yes

  No

  N/A

• Check a sample of 5 random handset lines and make sure they are okay

  Safe

  At Risk

  N/A

• Has all returns being processed as per policy and sent back? Return documentation have been filed?

  Yes

  No

  N/A

• Are all demo sims and handsets presented and accounted for?

  Yes

  No

  N/A

• Is the stock room organised and stock levels are correct?

  Yes

  No

  N/A

• Add media

  Media

• Has all repairs being processed as per policy ?

  Yes

  No

  N/A

• Are all goods out notes signed and filed as per policy?

  Yes

  No

  N/A

• Overall stockroom/stock system

  Poor

  Okay

  Great

  Perfect

Operation

• Is all the manual trading paperwork and equipment available?

  Yes

  No

  N/A

• Are all administration standards at or above those expected.

  Yes

  No

  N/A

• Rate from 1 being lowest 10 as highest

• Are general store standards at or above expected levels?

  Yes

  No

  N/A

• Add media

  Media

Paper work and Costumer Information Form

• Is all the paperworks being completed as per policy

  Yes

  No

  N/A

• Is all required ID checks being done as per policy.

  Safe

  At Risk

  N/A

• Does all paperwork have correct signatures?

  Yes

  No

  N/A

• Has all OUK SIM PAYG cards being scanned correctly through the till?

  Yes

  No

  N/A

• Has EID being done as per policy and record are available for all connections?

  Yes

  No

  N/A

• Overall state of back office and paperwork

  Poor

  Okay

  Great

  Perfect

Point Of Sale

• Is the correct POS on display?

  Yes

  No

  N/A

• Add media

  Media

• Is the shop floor clean and in a well presentable form?

  Yes

  No

  N/A

• Add media

  Media

• Is all demonstration/dummy handsets secure and safe?

  Yes

  No

  N/A

• Add media

  Media

• All the tills/enable computers working?

  Yes

  No

  N/A

• Overall standards of the shop floor.

  Poor

  Okay

  Great

  Perfect

Health and Safety

• Past 3 Managers Monthly <br>Responsibilities have been done

  Yes

  No

  N/A

• For the past 12 weeks, has all the fire testing and fire extinguishers check being done

  Yes

  No

  N/A

• Emergency light checks being done for the month and singed off in the red book.

  Yes

  No

  N/A

• Does all the incidents being reported as per policy

  Yes

  No

  N/A

• Are all fire exists kept close at all times

  Yes

  No

  N/A

• Add media

  Media

• All fire exists kept clear from obstructions and any secondary locks being removed during trade?

  Yes

  No

  N/A

• Add media

  Media

• Does the store has any noticeable trip hazards?

  Yes

  No

  N/A

• Add media

  Media

• Overall state of health and safety of the store

  Poor

  Okay

  Great

  Perfect

Security

• Are all staff sign in and out? Check 3 random days from the month

  Yes

  No

  N/A

• Are regular staff search being performed as per policy?

  Yes

  No

  N/A

• All visitors sign in and out with the details of their handsets?

  Yes

  No

  N/A

• Is all security doors such as safe closed and locked at all times?

  Yes

  No

  N/A

• Add media

  Media

• Is the safe closed at all times?

  Yes

  No

  N/A

• Is all cash and high value stock such as store phones being stored in a safe place?

  Yes

  No

  N/A

• Add media

  Media

• Is the rear exit door being closed at all times?

  Yes

  No

  N/A

• Add media

  Media

• Is there any costumer information/details around?

  Yes

  No

  N/A

• Are shop keys being kept in a secure area at all times?

  Yes

  No

  N/A

• Overall security of the shop

  Poor

  Okay

  Great

  Perfect

Action plan

• Select date

  Date

• General Manager

  Sign

• Store Manager

  Sign