Information
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Store -
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Managers name -
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Conducted on
People pulse - (4pts)
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Review the last 4 weekly 121's (1pt)
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Development folder in place and up to date for the whole team (1pt)
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Have 3 Best e-cards been sent each week (1pt)
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Toilet and kitchen facilites are to a 5 star standard (1pt)
Service & NPS (7pts)
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Are all members of team wearing name tag with name and role clearly visible? (1pt)
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Brilliant setup taking place with every sale? (1pt)
The Recipe - RM observations
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Meet & Greet (1pt)
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Take a seat (1pt)
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Customer sheet (1pt)
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If I could... (1pt)
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Demo (1pt)
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Recap & Close (1pt)
Sales (3pts)
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Store manager on sales floor from 11am onwards (1pt)
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Is shop floor tracker in place and being regularly updated throughout the day (1pt)
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Star offer mentioned to every customer? (observation 1pt)
Compliance
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Review proof process
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Review store health & safety
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Review compliance action plans
Staff quiz - knowledge check
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Talk me through your commission scheme
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Talk me through the latest deals
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What cities and towns have 4G coverage
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Managers signature
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RM signature
