Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Forecourt
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Is the site litter free?
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Are the bins clean and empty?
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Are there gloves and towels available?
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Are the pumps and pump islands clean including hoses and nozzles?
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Are the gardens and boundaries clean and weed free?
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Are the front displays full, tidy and clearly priced?
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Is there coal, logs, screen wash and Ad Blue all in stock?
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Are marketing materials present with no damage and in date?
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Can you see a clear and current marketing message from roadside?
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Are bin areas and card cages clean and tidy?
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Are cones and other traffic management aids stacked away neatly?
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Are valeting areas clean and in good working condition?
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Are windows, fascia's and permanent signage all clean?
Shop
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Are the promotional ends to plan, well presented and fully priced with POS?
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Is the shop floor clean, litter free and free from obstructions such as cases of backstock?
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Is the pop chiller and meal deal to planogram?
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Are all must stock cigarettes available?
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Is the alcohol and American sweets sections to planogram? (if applicable score 1 if N/A)
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Are the top 100 lines identified and in stock
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Is the shop fully faced up and stock in place with relevant price ticket?
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Is the coffee machine clean and tidy in and out with log book filled in? (if applicable score 1 if N/A)
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Has the nightshift handover document in use with evidence of sign off?
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Are seasonal lines avalable and clearly priced such as BBQ, Sunglasses?
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Are all items on shopfloor priced?
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Do all floor stands and shippers have POS/Prices on them?
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Is the front counter clutter free and well presented?
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Is there evidence of high level cleaning (no dust on chiller tops/cobwebs/sticky tape from old decs)
Back Of House
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Is the store room organised?
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Is the store room clean and stock rotated?
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Are all allocations out of the store room and displayed on the shop floor?
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Are all non sale items out of customer view? (Such as dust pans and sweeping brushes)
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Is behind the till tidy and presentable?
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Is behind the till area free from obstructions and trip hazards?
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Is stock merchandised behind the counter, full, priced, presentable? (Ecigs, spirits, tobacco)
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Is the lottery stand full? (N/A site mark 1)
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is the FTG area clean and tidy with all relevant paperwork up to date? (N/A site mark 1)
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Is the toilet area clean tidy and presentable? (Inc customer toilets)
Office
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Is the office clean, tidy and well organised including the weekly monthly office checks on display?
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Is the day book/customer Journey book in place and being used?
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Is all invoicing up to date on the purchase ledger? (Office to populate this post visits)
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Is the H&S poster and the employee liability certificate on display?
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Is the alcohol licence and petroleum storage certificate on display? (Alcohol only if applicable)
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Is the due diligence book filled in and up to date including manager sign offs?
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Is the sure site folder tidy and up to date (Ask site manager to demonstrate)
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Is there a tobacco price list available?
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Were you asked to sign in?
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Are all doors to back areas closed when not in use?
The Team
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Are all team members in their uniform wearing name badges?
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(Observation) Are the team members friendly and welcoming (saying hello and goodbye to customers)?
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Do they ask for loyally? (N/A sites mark as 1)
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Do they ask if they have everything they needed today?
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Do they ask if the customer has fuel?
Overall Look and Feel