Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Forecourt

  • Is the site litter free?

  • Are the bins clean and empty?

  • Are there gloves and towels available?

  • Are the pumps and pump islands clean including hoses and nozzles?

  • Are the gardens and boundaries clean and weed free?

  • Are the front displays full, tidy and clearly priced?

  • Is there coal, logs, screen wash and Ad Blue all in stock?

  • Are marketing materials present with no damage and in date?

  • Can you see a clear and current marketing message from roadside?

  • Are bin areas and card cages clean and tidy?

  • Are cones and other traffic management aids stacked away neatly?

  • Are valeting areas clean and in good working condition?

  • Are windows, fascia's and permanent signage all clean?

Shop

  • Are the promotional ends to plan, well presented and fully priced with POS?

  • Is the shop floor clean, litter free and free from obstructions such as cases of backstock?

  • Is the pop chiller and meal deal to planogram?

  • Are all must stock cigarettes available?

  • Is the alcohol and American sweets sections to planogram? (if applicable score 1 if N/A)

  • Are the top 100 lines identified and in stock

  • Is the shop fully faced up and stock in place with relevant price ticket?

  • Is the coffee machine clean and tidy in and out with log book filled in? (if applicable score 1 if N/A)

  • Has the nightshift handover document in use with evidence of sign off?

  • Are seasonal lines avalable and clearly priced such as BBQ, Sunglasses?

  • Are all items on shopfloor priced?

  • Do all floor stands and shippers have POS/Prices on them?

  • Is the front counter clutter free and well presented?

  • Is there evidence of high level cleaning (no dust on chiller tops/cobwebs/sticky tape from old decs)

Back Of House

  • Is the store room organised?

  • Is the store room clean and stock rotated?

  • Are all allocations out of the store room and displayed on the shop floor?

  • Are all non sale items out of customer view? (Such as dust pans and sweeping brushes)

  • Is behind the till tidy and presentable?

  • Is behind the till area free from obstructions and trip hazards?

  • Is stock merchandised behind the counter, full, priced, presentable? (Ecigs, spirits, tobacco)

  • Is the lottery stand full? (N/A site mark 1)

  • is the FTG area clean and tidy with all relevant paperwork up to date? (N/A site mark 1)

  • Is the toilet area clean tidy and presentable? (Inc customer toilets)

Office

  • Is the office clean, tidy and well organised including the weekly monthly office checks on display?

  • Is the day book/customer Journey book in place and being used?

  • Is all invoicing up to date on the purchase ledger? (Office to populate this post visits)

  • Is the H&S poster and the employee liability certificate on display?

  • Is the alcohol licence and petroleum storage certificate on display? (Alcohol only if applicable)

  • Is the due diligence book filled in and up to date including manager sign offs?

  • Is the sure site folder tidy and up to date (Ask site manager to demonstrate)

  • Is there a tobacco price list available?

  • Were you asked to sign in?

  • Are all doors to back areas closed when not in use?

The Team

  • Are all team members in their uniform wearing name badges?

  • (Observation) Are the team members friendly and welcoming (saying hello and goodbye to customers)?

  • Do they ask for loyally? (N/A sites mark as 1)

  • Do they ask if they have everything they needed today?

  • Do they ask if the customer has fuel?

Overall Look and Feel

  • Discretionary out of 10 points for look and feel of the site overall include if Store Manager was available

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