Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

People

  • Staff area and Back of house standards

  • Have I acknowledged top performers by sending an e-card?<br>

  • Are daily briefings and de- briefings being delivered? (documented evidence)

  • Have all BEST reviews been completed by 7th? (Review a minimum sample of 2)

  • Can staff members advise me of their BEST review objectives?

  • Do the teams BEST objectives relate to the stores objectives?

  • Have BEST nominations been made?

  • Who are our top performers? And what are their succession plans? (Documented?)

  • Are Performance Improvement Plans in place?

  • New starters? (names/contact details/probationary reviews)

  • Review People Dashboard Performance? (Log in)

  • Is the store running within OPEX budget?

  • Are the team aware of the latest People Pulse Results?

  • What plans are in place to improve People Pulse?

  • Learning Zone: Clone Phone FSA tests completed? (Log in)

  • Are the team aware of the RLT?

  • When was the last team meeting held?

  • Is the SM registered to Splash and regional What's app groups?

Customer

  • NPS board

  • Is the store merchandised in line with the latest VM guide?

  • Sales floor standards

  • Are live dummies on display with 4gEE demo SIM's & multplx downloads?

  • NPS Score above 60%?

  • Does the store have an NPS action plan?

  • Are the team aware of their own NPS score?

  • Are the Store profiles set up for the Team and running on the Flat screen?

  • Are staff aware of key propositions across all brands?

  • Are customers contracts fully completed inline with Ofcom requirements?

Performance

  • Briefing board and target board

  • Does the SM and the team know the store Run rates?

  • Are all demos charged and demo ready?

  • Is current month PAYM performance on track?

  • Review current contract mix (EE, TM, OUK)

  • Is current month UPG performance on track?

  • Is current month PAYG performance on track?

  • Is current month MBB performance on track?

  • Is current month FBB performance on track?

  • Is current month SME performance on track?

  • Is current month clone phone attachment rate above 30%?

  • Is current month accessory attachment rate above 50%?

  • Are conversion targets on track?

  • Did the store achieve PAYM/UPG/FBB/MBB/PAY/SME/CARE/ACC last month?

  • Are the team using the process flows to complete new EE/legacy sales?

  • Are staff members signing in/out?

  • Have new EE format ethical selling/data protection/Internet policies been signed off & filed in HR file?

  • Are H&S compliance actions being completed in store? (Check documentation)

  • Are compliance declarations completed and progress made on actions?

  • Is current FC120 below tolerance? What plans are in place to manage this?

  • Is the store proactively using the non-saleable stock reports?

Support

  • Does the SM have a PDP?(document support needed)

  • What support do you need to deliver the above?

  • Feedback on observations on the sales floor:

  • Overall feedback of visit:

  • Store Manager comments:

  • Store Manager

  • Regional Manager

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.