Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

People

  • Have all BEST reviews been completed by 7th? (Review a minimum sample of 2)

  • Have BEST nominations been made? (log in)

  • Who are our top performers? And what are their succession plans? (Documented?)

  • Are Performance Improvement Plans in place to help people improve? (Discuss historical KPI performance & actions currently being taken)

Customer

  • NPS Score above 60%?

  • Does the store have an NPS action plan?

  • Are staff aware of key propositions across all brands?

Performance

  • Does the SM and the team know the store Run rates?

  • Is current month PAYM performance on track?

  • Review current contract mix (EE, TM, OUK)

  • Is current month UPG performance on track?

  • Is current month PAYG performance on track?

  • Is current month MBB performance on track?

  • Is current month FBB performance on track?

  • Is current Month SME performance on track?

  • Is current month clone phone attachment rate above 30%?

  • Is current month accessory attachment rate above 50%?

  • Are conversion targets on track?

  • Did the store achieve PAYM/UPG/FBB/MBB/PAY/SME/CARE/ACC last month?

Support

  • What support do you need to deliver the above?

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