IT Division Checklist

Is all the audio equipment working; volume control, mixer, etc. If your answer is "No" please list the equipment that is not working (Brand / Model#)

Does the store have an iPod?

Are all the audio cables in good condition? If your answer is "No" describe the problem in the Comments

Are the mixers/amps/receivers in a lockbox or Audio Cabinet? Type in the comments the locations for the equipment.

Is the audio equipment in a separate cabinet from the IT equipment? Please type the quantity on the comments.

Are all audio cables well managed or inside the cabinet?

Are all the speakers working? If your answer is "No," please list in the comments the speakers that are not working. Brand/Model#

Does your system work without any of the following issues: 1)Buzzing when music is low or off, 2)Cutting out, 3)Music sounds fuzzy or unclear, 4)Songs sound incomplete or unbalanced?<br>

Are the speakers near the fitting rooms quiet enough for customers and employees?

Is the audio system balanced and even in every area or zone in the store? If your answer is "No," please list the area that is too quiet or loud.

Are all speakers playing at an even and reasonable level? If your answer is "No," please describe which ones are too quiet or loud?

Are there any reasons your store would not benefit from outdoor speakers?

Can the store play music at a reasonable level without complaints from neighbors? If your answer is "No," please describe the issue.

What area is Viva playing from?

Viva does not slow the workstation during transactions.

Is the store able to play Viva Radio consistently? If your answer is "No," please describe the problem.

Does Viva load and stream smoothly?

Does Viva's audio quality sound as good or better than music played from an iPod?

Does each song play at the same level as the previous or following song? Please describe in the comments any other problems with Viva or the audio system and the recommended solution.

Baluns are secure and cords are well managed? Please type the quantity on the comments.

What kind of phone system does this store have?

Does this location have BVI Analytics System?

Does this location have an RFID Inventory System?

Does this location have an IT Cabinet?

Is this store inside a mall?

Is this store more than 1 level? If your answer is "Yes," please write in the comments the number of levels.

Is the cash desk the newer small form fitting cash desk?

How many POS stations does the cash desk have?

Does the touchscreen function properly?

Does the credit card swiper function properly?

Does the receipt printer function properly?

Does the keyboard function properly?

Does the mouse function properly?

Does the cash drawer pop when a transaction is rung up?

Viva-Radio is not controlled by this workstation?

Does Retail Pro open?

Does the shopper display function properly? This is applicable only to stores in CA and FL stores.

Does the touchscreen function properly?

Does the credit card swiper function properly?

Does the receipt printer function properly?

Does the keyboard function properly?

Does the mouse function properly?

Does the cash drawer pop when a transaction is rung up?

Does Retail Pro open?

Does this workstation control Viva - Radio?

Does the shopper display function properly? This is applicable only to stores in CA and FL stores.

How many back stock computers does this store possess?

How many manager computers does this store possess?

Does the Fax/Printer machine function properly?

Are you able to print from it?

Are you able to receive and send faxes?

Do they have Daedalus gun for inventory receiving? *Only applicable if this store is not an RFID Store

How many Daedalus guns do they have?

Do all Daedalus gun docs function properly?

Does the zebra printer function properly?

Is the store able to receive calls on all phones?

Are you able to make calls from all the phones?

Is the line clear from any static or noises?

Does the rollover line work?

Are you able to transfer calls from one phone to another?

Does the speaker phone work on all of them?

Is the store able to make and receive calls on all phones?

Is the line clear from any static or noises?

Does the roll over line work?

Are you able to transfer calls from one phone to another?

Does the speaker phone work on all of them?

Does the handset work on all phones?

Does this store have the following for wireless?

Are you able to connect to the wireless at the store?

Is the signal strong throughout the entire store?

Are you able to log into the BVI Server?

Are you able to view all cameras at the store through the camera view section of the server?

Are you able to run an Analytics report with up to the moment data?

Are you able to email yourself a report from the stores server?

Are you able to see sales data on the server?

How many receive stations does this store have?

Does the touchscreen monitor work?

Does the keyboard work?

Does the mouse work?

Does the barcode scanner work?

Does Clarity open without any issues?

Are you able to open retail pro on this machine?

Are you able to receive into retail pro through clarity?

Are you able to read tags?

Are you able to encode tags?

How many fill stations does this store have?

Does the touchscreen monitor work?

Does the keyboard work?

Does the mouse work?

Does the barcode scanner work?

Are you able to read tags?

Are you able to encode tags?

Does this store have a validation station?

Does the touchscreen monitor work?

Does Clarity open without any issues?

Are you able to read tags?

Ho many scan guns are available?

Are you able to read tags?

What model number of RFID scan guns do they have?

Are all guns able to connect to wifi?

Are you able to scan RFID tags?

Are you able to upload scanned RFID tags to the server?

Does this location have an IT Cabinet?

Does the cabinet have a patch panel?

Are all IT related devices in the cabinet?

Is the current shrink bulletin posted? It must be current and posted in plain view for all employees to view.

Do employees know the Bag Check Procedures? (Ask at minimum 3 employees)

Is the Tip Line poster in plain view for the employees? (It must be posted on a wall or an area where the employees may view it.

Are employees greeting customers? (Observe at minimum 3 customers entering the store being greeted)

Is the Emergency Contact Reference sheet completed and accessible? (The ECR sheet is to be in place at the POS station and office area. Confirm all sections are filled out, with specific numbers for PD, FD, and Landlord if they handle utilities.)

Is the POS desk area clear of any stashed or hidden product? (Check drawers and under stock)*

Are the fitting rooms locked when not in use? (Inspect all fitting room doors to ensure they are locked and the locking mechanism is in good working order)

Is the fitting room key secure? (The fitting room key must not be left hanging on a hook near the fitting room, it must be in an employee's possession)

Is the CCTV working? (Verify all cameras are functioning)

Do all CCTV cameras have a clear view and not blocked by any obstacles? (Cameras should not be blocked by fixtures, mannequins, or other obstacles)

Are perimeter doors secured? (Perimeter doors are to be closed and secured)

Is the Alarm system functioning and are the alarm codes up to date (no code sharing)? (Verify with Asset Protection what alarm codes are in place).

Is the EAS System "on"?

Is the circuit breaker in the electrical panel that controls the EAS system labeled EAS?

Are all sales floor perimeter doors locked and secured? (Push on each door to test integrity, inspect roof hatch where applicable)

Have all installed Detex (alarm units on the doors) units been tested monthly?

Are all stock room or fire exit doors closed? (None observed open allowing access from the outside)

Are remote (offsite) stock rooms secured? Door locks function well and employees securing doors when work is being performed in the stock room?

Inspect all alarm equipment. Ensure no motion sensors are obstructed by merchandise or mannequins and wiring is intact on all perimeter contact devices?

Is the safe door in a closed position, locked, and secured?

Are all managers in possession of their store keys? (If store keys are not in their possession they must be locked and secured within the store)

Are all emergency exits unobstructed? (No boxes, trash, etc. should be in front of doors. Pathways leading to exits must be a minimum of 36" wide.)

Are all exits properly signed and are all signs in working order? (Exit signs must be removed from doors not designated as required emergency exits.)

Have all fire extinguishers been serviced within the last 12 months and are they inspected on a monthly basis? (Check inspection tags for initials and dates.)

Is there a minimum of 36" clearance around all electrical panels?

Is the safe code current? Has the safe code been changed in the past 6 months or after the last management change?

Are actual variances reported during reconciliation? (Slush funds are not permitted.)

Do all employees use the counterfeit detection device to authenticate bills greater than $20? (Make sure UV light is working and plugged in.) For stores without a detection device, interview all cashiers and ask them to identify 3 best practices for identifying a counterfeit bill.

Are all cashiers on duty able to identify at least 3 best practices for preventing credit card fraud?

Do employees know what to do in the event they prevent theft or a loss to the company. (A: Email a detailed report of the event to Asset Protection.)

Is a bank deposit prepared every day?

Are bank deposits picked up by armored carrier or taken to the bank per store schedule? (There should not be more than 3 days of deposits found in the safe.)

POS is clear of damaged items stored in bins, drawers or containers. Damaged items are not mixed with returns. Damage containers at POS are not permitted.

Are all damage and defective tags filled out properly and completely? Inspect all tags found and ensure they match the merchandise they are attached to and each line is accurately completed.

Are loose price tags researched and submitted for adjustments on a weekly basis?

Are UNKNOWN 7+ days list at zero?

Is the inventory control workstation clean and free of any hidden or stashed product?