Store Visit Checklist.

• Store visit

• Conducted on

  Date

• Prepared by

• Store number

• Store Name
  Address

• Duty Manager

• STORE NAME:
  Address
• Duty Manager
  Address

1. External and Front of store

• 1.1 External building, carpark and gardens. <br>

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 1.2 Front of store Airlock -Community board -Catalogue board

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 1.3 Effective People Greeter in place

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 1.4 Trolleys and baskets in place and clean.<br>

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

2. Selling Floor.

• 2.1 Print and Copy clean and clutter free.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 2.2 Promotional plan executed.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 2.3 Merchandise standards and store recovery.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 2.4 Night fill process and Blue cards in place and actioned 100%

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 2.5 All samples and displays are set up and in good condition.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 2.6 Side kicks, stacks and Clip Strips are set up to promotional plan.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 2.7 Ticketing standards

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 2.8 Floor clean and maintained.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

3. Back of House.

• 3.1 Receiving housekeeping.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 3.2 Office areas / standards

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 3.3 Tearoom standards

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

4. Retail Execution.

• 4.1 Tea and Coffee station compliant.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 4.2 Trolleys and trolley handles.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 3.3 Receiving Click & Collect area.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 4.4 Receiving bench area clean and clutter free.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 4.5 Aisle board signage.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 4.6 Technology Navigational signage.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 4.7 All mobile. Phone rails.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 4.8 All camera rails.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

5. Customer service.

• 5.1 Mystery shop results and GSS out comes.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 5.2 Heat maps / Right people, Right place, Right time.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos?

  Media

• 5.3 Shift Leader presence on the floor.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

6. Shrinkage.

• 6.1 Review weekly adjustment reports for completion.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

• 6.2 Review shrinkage meeting minutes.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 6.3 High Risk product count schedule completed.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media

7. Safety

• 7.1 Review safety standards through out store to ensure all compliment.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos.

  Media

• 7.2 Review Safety minutes and Safety Plan have been completed.

  Yes

  No

  N/A

• Actioned by

  Date

• If no, please provide photos

  Media