Store Visit Status Report

• Store

• Date and Time of Visit

  Date

• Store Manager

• Location
  Address

• INSTRUCTIONS
  
  1. Please answer "Yes", "No" or "N/A" on the questions below.
  2. Add Photos and Notes by clicking on the Paperclip icon
  3. To add a Corrective Action click on the Paperclip icon then "Add Action", provide a description, assign to a member, set priority, and due date
  4. Complete audit by providing digital signature
  5. Share your report by exporting as PDF, Word, Excel or Web Link

First Step

STORE ENTRANCE

• Windows' glasses are clean inside/outside

  Yes

  No

  N/A

• No dust/dirt around window area

  Yes

  No

  N/A

• Window 1 is well organized and aligned to the latest Windows' plan

  Yes

  No

  N/A

• Window 2 (if available) is well organized and aligned to the latest Windows' plan

  Yes

  No

  N/A

• Prices are shown correclty and with the Odlo format

  Yes

  No

  N/A

• Doors are open during the opening time

  Yes

  No

  N/A

• Opening Hours are shown on the window/doors (Only Brand Stores)

  Yes

  No

  N/A

• "Shop @ Odlo.com" sticker is placed on the windows/doors

  Yes

  No

  N/A

• Promotion stickers and banners are placed correctly on the windows

  Yes

  No

  N/A

• Windows lights are well placed to highlight mannequins

  Yes

  No

  N/A

Second Step

STORE AREA

• The floor is clean (dirt and dust free) and well maintained

  Yes

  No

  N/A

• All the store lights are working

  Yes

  No

  N/A

• Are music sound levels correct?

  Yes

  No

  N/A

• The cash desk area is clean and well organized

  Yes

  No

  N/A

• Are the density levels correct?

  Yes

  No

  N/A

• Best Sellers are placed in the key sight-line and enough products are on the shop floor (Check best seller list)

  Yes

  No

  N/A

• OUTLETS ONLY - “Unsere besten Preise” and “samples” are well maintained incl. a clear price communication?

  Yes

  No

  N/A

DIGITAL AREA

• Facebook account is well maintained and up2date with current promotions

  Yes

  No

  N/A

• Center website (if available) is used for current promotions and recruitment

  Yes

  No

  N/A

Third Step

STOCKROOM & OFFICE

• There is an Employee Information Area to show communication, KPI's info and plannings

  Yes

  No

  N/A

• There is a clear communication about the Daily Target (to be changed daily)

  Yes

  No

  N/A

• Products in stock are clean, well organized and disposed in separated areas by gender/category

  Yes

  No

  N/A

• Deliveries have been uploaded within 24 hours

  Yes

  No

  N/A

• The staff area (if any) is clean and well organized

  Yes

  No

  N/A

• Are the Loss Prevention guidelines archived and signed from each employee?

  Yes

  No

  N/A

• Are all faulty products separated to the normal products and booked out before the stock take?

  Yes

  No

  N/A

Fourth Step

STAFF

• Are customers being greeted within an enthusiastic & energetic manner?

  Yes

  No

  N/A

• Are the staff actively talking to the customer about additional items to improve the stores UPT?

  Yes

  No

  N/A

• Is the staff able to explain the newest/current Odlo product technologies?

  Yes

  No

  N/A

• Are the staff actively offer the Odlo community program?

  Yes

  No

  N/A

• The staff is wearing Odlo Uniforms

  Yes

  No

  N/A

• Store Manager knows actual store performance (KPI‘s)

  Yes

  No

  N/A

• Staff knows actual store performance (KPI‘s)

  Yes

  No

  N/A

• E-Mails have been read/checked at least once a day (no unread mails which are older than 1 day)

  Yes

  No

  N/A

• Weekly team meetings with up-to-date content are planned, held and documented

  Yes

  No

  N/A

• Constructive and fact based business feedback are given to HQ (Check weekly recap)

  Yes

  No

  N/A

Completion

• Operations Manager: (Name and Signature)

  Sign

• Store Manager: (Name and Signature)

  Sign