SES Audit Checklist

• Store Name

• Store Number

• Conducted on

  Date

• Prepared by

• VISIT Touch article #9478 for downloadable and printable Accessory stock status reports which you can use when completing your audit with the Samsung field team.

Cleanliness

• Is the store fascia clean? If No, submit picture and/or note escalation below

  Yes

  No

• Is the Samsung sign clean? If No, submit picture and/or note escalation below

  Yes

  No

• Are the windows (including ledge) clean inside and outside? If No, submit picture and/or note escalation below

  Yes

  No

• Are the floors clean? If No, submit picture and/or note escalation below

  Yes

  No

• Are the sales and service counters clean, clear and clutter free? If No, submit picture and/or note escalation below

  Yes

  No

• Are the bases of the counters scuff and fingerprint free? If No, submit picture and/or note escalation below

  Yes

  No

Marketing

• Are stickers on the windows placed in the corners? If No, submit picture and/or note escalation below

  Yes

  No

• Are the windows merchandised as per the VM Guide? If No, submit picture and/or note escalation below

  Yes

  No

• Is this Audit for Bournemouth, Oxford Street, Bradford or Manchester?

  Yes

  No

• Is the window vinyl in good condition? If No, submit picture and note escalation below

  Yes

  No

• Is the window poster in good condition? (Straight, not bowed)? If No, submit picture and/or note escalation below

  Yes

  No

• Are the window messages clearly legible and visible from outside the store? If No, submit picture and/or note escalation below

  Yes

  No

• Are light boxes above the accessory area lit and merchandised as per VM guide? If No, submit picture and/or note escalation below

  Yes

  No

• Is the Smart Home screen playing content? If No, submit picture and/or note escalation below

  Yes

  No

Store Environment

• Is all shop floor lighting working properly? If No, submit picture and/or note escalation below

  Yes

  No

• Is music playing? (If a Smart Academy is in session, level box should be playing music) If No, note escalation below

  Yes

  No

• Are the customer stools at the sales counter (and not against the side wall)?

  Yes

  No

Staff

• Are all shop floor Staff ready to serve/serving (e.g. not leaning on the walls or counters?)

  Yes

  No

• Are all uniforms compliant, clean and ironed? If No, note escalation below

  Yes

  No

• Are all members of staff wearing a Samsung lanyard and name tag? If No, note escalation below

  Yes

  No

• Are all customers greeted within 30 seconds of arrival when appropriate?

  Yes

  No

Reputational Damage

• There are NO competitor products either: on the shop floor or being used by the team on the shop floor/at the counters.

  Yes

  No

Smart Service

• Is Smart Service using the most current version of Smart Tool? If No, note escalation below

  Yes

  No

Tables

Table 1

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Table 2

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Table 3

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Table 4

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 5?

  Yes

  No

Table 5

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 6?

  Yes

  No

Table 6

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 7?

  Yes

  No

Table 7

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Does your store have a Table 8?

  Yes

  No

Table 8

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode?

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms)? If No, note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

Product Line up Wall

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing on this table compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google Play store?

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters? (i.e. no alarms?) If No, submit picture and/or note escalation below

  Yes

  No

• Are all the devices on this table charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the table smudge and dirt free?

  Yes

  No

• Is the product line-up wall powered? If No, submit picture and/or note escalation below

  Yes

  No

Smart Home

• Are all devices merchandised to the approved planogram? If No, submit picture and/or note escalation below

  Yes

  No

• Is all the marketing in this area compliant? If No, submit picture and/or note escalation below

  Yes

  No

• Are all devices on this table free of screen burn?

  Yes

  No

• Please provide the model of the device(s)

• Are all appropriate devices playing retail mode? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices connected to Samsung apps and Google play store? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices connected to the in store Wi-Fi? If No, submit picture and/or note escalation below

  Yes

  No

• Is the security on all devices correct and functioning within parameters (i.e. no alarms?) If No, submit picture and/or note escalation below

  Yes

  No

• Are all the devices in this area charged correctly? If No, submit picture and/or note escalation below

  Yes

  No

• Are all appropriate devices paired? If No, submit picture and/or note escalation below

  Yes

  No

• Are dates and times correct on all displayed devices?

  Yes

  No

• Is the shelf dirt and smudge free?

  Yes

  No

• Is the Smart Home area powered? If No, submit picture and/or note escalation below

  Yes

  No

• Is the Smart Home area carpet clean? If No, submit picture and/or note escalation below

  Yes

  No

Accessories

• Confirm there are no damaged Accessory Packages. If No, submit picture and/or note escalation below

  Yes

  No

• Please submit picture

  Media

• Are all accessories displayed without gaps? If No, submit picture and/or note escalation below

  Yes

  No

• Does the first accessory bay have the S6 highlight frame? If No, submit picture and/or note escalation below

  Yes

  No

• Is Bay 1 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Is Bay 2 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Is Bay 3 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Is Bay 4 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Does your store have a Bay 5?

  Yes

  No

• Is Bay 5 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Does your store have a Bay 6?

  Yes

  No

• Is Bay 6 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Does your store have a Bay 7?

  Yes

  No

• Is Bay 7 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Does your store have a Bay 8?

  Yes

  No

• Is Bay 8 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Does your store have a Bay 9?

  Yes

  No

• Is Bay 9 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

• Does your store have a Bay 10?

  Yes

  No

• Is Bay 10 to planogram? If No, submit picture below

  Yes

  No

• Please explain why this is not to planogram

Product Demos

• Can a member of staff demonstrate the "level over" headphones?

  Yes

  No

• Is Sidesync demonstrable in store? If No, submit picture and/or note escalation below

  Yes

  No

• Please enter your name and signature to confirm completion of the audit

  Sign