store walkthrough

• Audit Title

• Document No.

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior of Building

• Is the exterior of the location appealing?

  Yes

  No

  N/A

• Are all the lights working outside? (sign/exterior lights)

  Yes

  No

  N/A

• Are the windows clean?

  Yes

  No

  N/A

• Are the windows free of excessive signs?

  Yes

  No

  N/A

• Are there any other issues outside that need to be addressed? Please explain.

  Yes

  No

  N/A

Front of House

• Are all the lightbulbs in working order?

  Yes

  No

  N/A

• Are the lights at the appropriate settings?

  Yes

  No

  N/A

• Does the paint in the dining-room need to be touched up?

  Yes

  No

  N/A

• Is there sports being shown on the tv?

  Yes

  No

  N/A

• Is the music at an appropriate level, with appropriate programming?

  Yes

  No

  N/A

• Is the merchandise cooler fully stocked with soda?

  Yes

  No

  N/A

• Are there salads available in the merchandise cooler?

  Yes

  No

  N/A

• Is there cheesecake available in the merchandise cooler?

  Yes

  No

  N/A

• Are the tables are clean?

  Yes

  No

  N/A

• Are the chairs arranged neatly?

  Yes

  No

  N/A

• Are the floors in the dining room clean and free of debris?

  Yes

  No

  N/A

• Are the condiments fully stocked? (parm and pepper)

  Yes

  No

  N/A

• Is the front counter arranged neatly?

  Yes

  No

  N/A

• Are the cookies fresh and properly stocked?

  Yes

  No

  N/A

• Are the special boards being changed from day to night specials in a timely manor?

  Yes

  No

  N/A

• Are there menus available on the front counter?

  Yes

  No

  N/A

• Is the POP display current?

  Yes

  No

  N/A

• Are there comment cards available on the front counter?

  Yes

  No

  N/A

• Are the condiments arranged neatly?

  Yes

  No

  N/A

• Are the walls clean in the dining area?

  Yes

  No

  N/A

• Are their gift cards on display and available for purchase?

  Yes

  No

  N/A

• Are the ledges wiped down and free of dust?

  Yes

  No

  N/A

• Are the bathrooms clean and tidy?

  Yes

  No

  N/A

• Are the supplies fully stocked in the bathroom? (paper towels, toilet paper, toilets seat cover)

  Yes

  No

  N/A

• Is the bathroom free of graffiti?

  Yes

  No

  N/A

• Are the garbage cans free from overflowing?

  Yes

  No

  N/A

• Is the bus tub free of dirty dishes?

  Yes

  No

  N/A

Production Areas and Kitchen

• Is the drivers station organized?

  Yes

  No

  N/A

• Is the heating disc unit being used?

  Yes

  No

  N/A

• Are the walls free from chipped paint and damage?

  Yes

  No

  N/A

• Is the stainless polished and clean?

  Yes

  No

  N/A

• Is the kitchen prep table clean and wiped down often?

  Yes

  No

  N/A

• Are towels kept in a towel bucket or near a sink and not on the counters?

  Yes

  No

  N/A

• Is the kitchen prep table fully stocked on top?

  Yes

  No

  N/A

• Is the PT fully stocked on bottom?

  Yes

  No

  N/A

• Are items in the bottom of the PT propperly labeled and dated?

  Yes

  No

  N/A

• Are orders assembled in the proper order?

  Yes

  No

  N/A

• Is the scale being used?

  Yes

  No

  N/A

• Are orders staged properly to go into the oven?

  Yes

  No

  N/A

• Are the walls in the kitchen clean?

  Yes

  No

  N/A

• Is the ceiling in the kitchen clean?

  Yes

  No

  N/A

• Has the day prep work been completed?

  Yes

  No

  N/A

• Is the walk-in organized?

  Yes

  No

  N/A

• Is the product in the walk-in rotated properly?

  Yes

  No

  N/A

• Are the products in the walk-in dated properly?

  Yes

  No

  N/A

• Has the food been accurately ordered? Is there too much or too little?

  Yes

  No

  N/A

• Is there product on the floor of the walk-in?

  Yes

  No

  N/A

• Are the floors swept and mopped in the walk-in?

  Yes

  No

  N/A

• Is the dry storage organized?

  Yes

  No

  N/A

• Is there product left on the floor in the dry storage area?

  Yes

  No

  N/A

• Are the walls in the dry storage area clean?

  Yes

  No

  N/A

• Is there enough goods to last until the next delivery?

  Yes

  No

  N/A

• Are the triple sinks being used propperly?

  Yes

  No

  N/A

• Are the dishes Being dealt with?

  Yes

  No

  N/A

• Are the dishes stored neatly?

  Yes

  No

  N/A

• Are the waste bins in the kitchen kept clean?

  Yes

  No

  N/A

• Is there excessive waste on the floor in the prep areas?

  Yes

  No

  N/A

• Are the hand wash stations fully stocked with soap and paper towels?

  Yes

  No

  N/A

• Are employees washing hands frequently?

  Yes

  No

  N/A

• Is the store free of signs from pest?

  Yes

  No

  N/A

Management and operatioons

• Is the manager in the proper uniform? (hat (or a hairnet) shirt, apron)

  Yes

  No

  N/A

• Is the manager active in every aspect of the daily operations? (cooking, cleaning, prepping, taking orders)

  Yes

  No

  N/A

• Does the manager know what their current sales and labor are at for the day/week?

  Yes

  No

  N/A

• Is the manager pleasant with staff and have a good demeanor?

  Yes

  No

  N/A

• Are the employees in the proper uniform? (logo gear)

  Yes

  No

  N/A

• Are employees dressed appropriately? Is their clothing in good condition? No holes, proper hygiene, clothing clean.

  Yes

  No

  N/A

• Are employees taking the proper breaks during their shift?

  Yes

  No

  N/A

• Are the cooks wearing hats or hairnets?

  Yes

  No

  N/A

• Are the deliveries being sent out in a timely manor?

  Yes

  No

  N/A

• Are drivers taking the appropriate amount of deliveries? One or two at the most?

  Yes

  No

  N/A

• Are the drivers using the car signs?

  Yes

  No

  N/A

• Are the open/close checklist being used propperly?

  Yes

  No

  N/A

• Are the phones being answered before the 5th ring?

  Yes

  No

  N/A

• Are the phones being answered with the proper script?

  Yes

  No

  N/A

• Are the employees attempting to up sell to the customer?

  Yes

  No

  N/A

• Are customers greeted propperly?

  Yes

  No

  N/A

• Does the staff have a friendly demeanor with the customers?

  Yes

  No

  N/A

• Are employees thanking customers when the customers are leaving?

  Yes

  No

  N/A

• Have the cash drawers been properly reconciled?

  Yes

  No

  N/A

• Is the change bank acurate?

  Yes

  No

  N/A

• Have all the orders been closed out propperly?

  Yes

  No

  N/A

• Have cleaning task been assigned and delegated out?

  Yes

  No

  N/A

• Are the temp logs done daily?

  Yes

  No

  N/A

• Is there adequate communication in the Redbook?

  Yes

  No

  N/A

• Is the manager's office area clean and organized?

  Yes

  No

  N/A

Equipment

• Is the POS kept free of dangerous fluids on or around it?

  Yes

  No

  N/A

• Are the cat5 cables organized and kept off the ground?

  Yes

  No

  N/A

• Are the vents for the CPU vacuumed and kept free of dust?

  Yes

  No

  N/A

• Is the general appearance of the POS satisfactory?

  Yes

  No

  N/A

• Are the ovens kept in a satisfactory appearence?

  Yes

  No

  N/A

• Are the vents on the back of the oven cleaned out and free of dust?

  Yes

  No

  N/A

• Is behind the oven clean?

  Yes

  No

  N/A

• Is the inside of the oven clean, and are the belts clean?

  Yes

  No

  N/A

• Is the hood cleaned?

  Yes

  No

  N/A

• Are the hood vents cleaned out regularly?

  Yes

  No

  N/A

• Is the dough sheeter in an acceptable appearence?

  Yes

  No

  N/A

• Is the chain lubed and properly maintained?

  Yes

  No

  N/A

• Are the rollers cleaned regularly?

  Yes

  No

  N/A

• Are the coolers clean?

  Yes

  No

  N/A

• Aren the cooler vents kept clear of dust?

  Yes

  No

  N/A

• Are the gaskets clean and in good condition?

  Yes

  No

  N/A

• Do all of the coolers have functional thermometers?

  Yes

  No

  N/A

• Are the coolers at proper temps?

  Yes

  No

  N/A

• Are the Pepsi coolers clean?

  Yes

  No

  N/A

• Is the Pepsi fountain clean and draining properly?

  Yes

  No

  N/A

• Are the floor drains clean?

  Yes

  No

  N/A

Safety

• Are mats on the floor in good condition?

  Yes

  No

  N/A

• Is there a detectable presence of water on the floor?

  Yes

  No

  N/A

• Are knives being handled and used properly?

  Yes

  No

  N/A

• Are the employees lifting things properly?

  Yes

  No

  N/A

• Are the employees following the burn prevention guidelines?

  Yes

  No

  N/A

• Are the employees using the equipment properly and safely?

  Yes

  No

  N/A

• Are fire extinguishers present and serviced?

  Safe

  At Risk

  N/A

• Has the hood been properly serviced?

  Yes

  No

  N/A

• Are the electrical circuits used properly and not overloaded?

  Safe

  At Risk

  N/A

• Is the first aide kit present and properly stocked?

  Yes

  No

  N/A

• Are the emergency lights in place and functioning?

  Safe

  At Risk

  N/A

• Is the drivers car in proper working condition?

  Safe

  At Risk

  N/A

• Are the means of egress free from obstruction?

  Yes

  No

  N/A

Miscellaneous Questions

• Is there anything else that needs to be improved?

  Yes

  No

  N/A

• Is there anything else that needs to be improved?

  Yes

  No

  N/A

• Is there anything else that needs to be improved?

  Yes

  No

  N/A

Wrap up

• Store manager

  Sign

• Audit inspector

  Sign

• There are 4 auto fails: scale not in use, manager out of uniform, driver no car sign, and un-stocked hand washing stations.

• Comments and notes: