Standard Store Walkthrough

• Conducted on

  Date

• Prepared by

• Location
  Address

Touch points

• Chicken counts performed 4x/day.

  Yes

  No

  N/A

• Daily Inventory completed.

  Yes

  No

  N/A

• Warm greeting following Atticus script.

  Yes

  No

  N/A

• Ambient temperature is appropriate.

  Yes

  No

  N/A

• Checklists are posted and fully completed in restaurant and in redbook.

  Yes

  No

  N/A

• Checked all customer tickets upon arrival to ensure quote times being met?

  Yes

  No

  N/A

• Fryer Filter Procedures being adhered to.

  Yes

  No

  N/A

• DM engaged customers at every opportunity to build goodwill / ensure exceptional service?

  Yes

  No

  N/A

• Discussed weekly dashboard with manager and developed tactics to improve weak areas?

  Yes

  No

  N/A

• Reviewed Redbook

  Yes

  No

  N/A

• Redbook appropriately populated?

  Yes

  No

  N/A

• Store following proper food handling and safety protocol consistently?

  Yes

  No

  N/A

• Manager and crew uniforms neat and comply with Wingstop standards

  Yes

  No

  N/A

• Describe script execution and customer interaction coaching that took place during visit

• Other issues warranting escalation to Brand President or Corporate Team

People and Scheduling

• Wingnet completion at 80% or better.

  Yes

  No

  N/A

• Received update from manager regarding any employee related issues?

  Yes

  No

  N/A

• Reviewed schedule w/ manager

  Yes

  No

  N/A

• GM Schedule for upcoming week includes 2 closes (w/ one weekend night), a minimum of 10 hour shifts and both Saturdays and Sundays (during football season)

  Yes

  No

  N/A

• Maximum of two team members during 10 AM - 11 AM and 11 PM+ shifts for prep and closing on schedule for upcoming week? If not, why?

  Yes

  No

  N/A

• Prep, fryer cleaning, and filtering schedule clearly communicated to team and posted within store (schedule includes names of team members responsible and time/date to be completed)

  Yes

  No

  N/A

• Build-To prep schedule clearly posted and appropriately populated by team

  Yes

  No

  N/A

• Updated all Newton job postings for the store

  Yes

  No

  N/A

• Updated all Newton applicants as 'Inactive' or contacted to schedule interviews, progress candidate workflow and onboard

  Yes

  No

  N/A

• Reviewed weekly employee applications (if applicable) through WRI website w/ GM to identify potential candidates

  Yes

  No

  N/A

Exterior

• Exterior windows and doors are free from streaks and build up.

  Yes

  No

  N/A

• Parking lot free of issues (potholes, painting, etc.)?

  Yes

  No

  N/A

• Is the sidewalk/exterior entryway swept and free of trash and debris?

  Yes

  No

  N/A

• Is all exterior lighting functional and appropriately illuminated?

  Yes

  No

  N/A

• All signage visible and in good condition?

  Yes

  No

  N/A

• Building clean of gum, stains, cigarette butts, etc.

  Yes

  No

  N/A

• Dumpster area - Lids/doors shut, clean and odor free?

  Yes

  No

  N/A

Waiting Area / Entry

• Ambiance - Appropriate temperature, smell and music volume?

  Yes

  No

  N/A

• Front Counter - Clean, free of trash and well organized?

  Yes

  No

  N/A

• Menus stocked?

  Yes

  No

  N/A

• Floors, walls and baseboards clean?

  Yes

  No

  N/A

• Lighting free of bugs and functioning?

  Yes

  No

  N/A

• Drink Fridge - Properly stocked and functioning?

  Yes

  No

  N/A

Kitchen

• Chicken tubs stored separate from other small wares in designated area.

  Yes

  No

  N/A

• All product labeled fully and within shelf life. Including bags from any open boxes.

  Yes

  No

  N/A

• Chicken boxes disposed of properly in trash bag.

  Yes

  No

  N/A

• No examples of cross-contamination.

  Yes

  No

  N/A

• Proper saucing, seasoning and bagging procedures observed with proper lids 1/8 and 1/4 inch only.

  Yes

  No

  N/A

• Fryers clean and functioning?

  Yes

  No

  N/A

• Coolers and Freezers - Clean and Functioning with a thermometer.

  Yes

  No

  N/A

• Ice Machine - Clean and functioning?

  Yes

  No

  N/A

• Fry station - Clean and organized?

  Yes

  No

  N/A

• IT Equipment working?

  Yes

  No

  N/A

• Cleaning and Paper supplies overstocked?

  Yes

  No

  N/A

• Cleaning or paper supplies under-stocked?

  Yes

  No

  N/A

• First Aid Kit Available and fully stocked with Blue band aids and burn cream.

  Yes

  No

  N/A

• Dashboard and other materials posted and well-organized on the communication board

  Yes

  No

  N/A

Drink Station

• Drink station free of trash?

  Yes

  No

  N/A

• Fountain dispenser functioning?

  Yes

  No

  N/A

• Ice dispenser functioning?

  Yes

  No

  N/A

• Lids, straws and utensils stocked appropriately and well-organized?

  Yes

  No

  N/A

Dining Area

• team is walking guest touch points every 15 minutes. Front Counter, Beverage Station, Dining Room, and Restrooms.

  Yes

  No

  N/A

• Windows and doors clean with no smudges.

  Yes

  No

  N/A

• If unused, appropriate number of chairs at each table, pushed in neatly?

  Yes

  No

  N/A

• No trash/trays out on tables?

  Yes

  No

  N/A

• Floors and walls clean / free of trash or stains?

  Yes

  No

  N/A

• Restroom clean and properly stocked?

  Yes

  No

  N/A

• Lighting functioning?

  Yes

  No

  N/A

Legal and Regulatory

• Labor law posters (GA & Federal) posted and dated June 2018?

  Yes

  No

  N/A

• Employees must wash hands posters posted?

  Yes

  No

  N/A

• Safety Data Sheet (Yellow Folders - Hazardous Materials, etc.) posted?

  Yes

  No

  N/A

Photos of issues

• Exterior

  Media

• Entry

  Media

• Kitchen

  Media

• Dining

  Media

• Drink Area

  Media

• Is the employee communication board set with the following: Store Dashboard, Current Schedule, Current Contest, Deployment Chart, and Comp Policy

  Yes

  No

  N/A

• Picture of the communication board

  Media