Director Visit: Close

• Audit Title

• Conducted on

  Date

• Prepared by

• Document No.

• Restaurant #

• Opening Manager

• Mid Manager

• Closing manager

Team Engagement

• Round Up Board clean and current.

  Yes

  No

  N/A

• Can 3 team members repeat the same message from the Pre-Shift meeting?

  Yes

  No

  N/A

• Is the manager log being fill out properly. Review the last 7 days of communication.

  Yes

  No

  N/A

• Managers are recognizing and rewarding team members

  Yes

  No

  N/A

Facilities Excellence

• Building, landscaping, and all lighting perfect?

  Yes

  No

  N/A

• Evaluate Smallwares levels at peak volume: Tools to do the job.

  Yes

  No

  N/A

OPS Excellence FOH

• SA's friendly and attentive. Host stand area immaculate.

  Yes

  No

  N/A

• Clearing, Pre-busing, refills provided without being asked.

  Yes

  No

  N/A

• Servers using pivot points and correct seat numbers.

  Yes

  No

  N/A

• Steak temps repeated back to each guest.

  Yes

  No

  N/A

• All team member uniforms standards are meet.

  Yes

  No

  N/A

• All manager uniform standards are meet.

  Yes

  No

  N/A

• Bar is ready from the guest's viewpoint. Service bar is setup, 2 on the weekends.

  Yes

  No

  N/A

• FOH checklist completed twice a day.

  Yes

  No

  N/A

• Personally visit 3tables with a manager.

  Yes

  No

  N/A

OPS Excellence HOH

• Test 3 temperature, Taste 3 items. Standards are meet.

Enter item

• Is the item at the proper temperature and taste?

  Yes

  No

• All menu items in stock, nothing 86.

  Yes

  No

  N/A

• Critical Walkthrough checklist is up to date including last 2weeks

  Yes

  No

  N/A

• Effective expo in the window during peak times. Steak temps, plate presentation, line sweeps, restroom checks

  Yes

  No

  N/A

• MOD running all OD's and refires to the guest.

  Yes

  No

  N/A

• Check top 3: Clean dish ware, chemicals properly stored, cooler temps.

  Yes

  No

  N/A

• Floors clean including 8" up the wall, restrooms cleaned and stocked

  Yes

  No

  N/A

Systems Excellence

• All servers are filling out goal cards.

  Yes

  No

  N/A

• Aces in places - correct level of staff on hand for projections

  Yes

  No

  N/A

• Shift Leadership report is completed every hour.

  Yes

  No

  N/A

• Back door and office locked, floors dry, cutting gloves 100%

  Yes

  No

  N/A

• 20 minute timer, restroom checks, and line sweeps completed

  Yes

  No

  N/A